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Reviews

Average Ratings

4.8
39 lifetime reviews.
  • Great dealer and service department

    Fast and prompt service. Went over estimate to make sure that we knew what we were receiving and what the cost would be. Excellent communications ...


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    Fast and prompt service. Went over estimate to make sure that we knew what we were receiving and what the cost would be. Excellent communications and experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Truck repair

    The service writer was very helpful in describing the problems found and the solution. She also worked to find rebates and credits to save money....


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    The service writer was very helpful in describing the problems found and the solution. She also worked to find rebates and credits to save money. The work was done on time and done right. Riley is always a great place to do business.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best Dealer in the area. hands down.

    As the issue only happens when its 20deg or lower out and its warm out now after the fix its hard to say until it gets cold out again. That said t...


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    As the issue only happens when its 20deg or lower out and its warm out now after the fix its hard to say until it gets cold out again. That said the doors are working fine and the way they should so far. I did notice a couple small screwdriver marks where the door panels were taken off, not enough to worry about but there should be a tool to remove these panels without marking up the plastic. I am optimistic that i shouldn't have any more issues with the latches.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Smokey1

    I have a ford escape and every time i have to go to riley ford they are great about giving me a loaner vehicle. I would like to say thanks so much...

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Tiffany! We hope to be of service to you again! Take care!


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    I have a ford escape and every time i have to go to riley ford they are great about giving me a loaner vehicle. I would like to say thanks so much for the woman in the service department for being so accomodating to me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Tiffany! We hope to be of service to you again! Take care!


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  • Amazing

    I HATE buying cars. I always feel like I walked away making a bad deal. This was not the case with Riley Ford! Kent listened to what I wanted, and...


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    I HATE buying cars. I always feel like I walked away making a bad deal. This was not the case with Riley Ford! Kent listened to what I wanted, and what I wanted to pay. He followed up several times in the months following my purchase. Above and beyond!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I love my dealership and my fusion

    I love my fusion and Riley Ford!!!!!!! I do happen to work at this dealership however as a person who worked for a different dealership and a diff...


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    I love my fusion and Riley Ford!!!!!!! I do happen to work at this dealership however as a person who worked for a different dealership and a different brand for 13 years prior to coming to Riley Ford " I will never own another vehicle JUST FORD and I could not work for a better dealership. The Roberts, Vanleuvan, Seguin and Hanson families are the most caring and loving people. They give back to their employees and to their customers. I love my ford and I love my dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • F350 Crew Cable Beast

    Very helpful and thoughtful crew. Extremely concerned about the customers satisfaction.


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    Very helpful and thoughtful crew. Extremely concerned about the customers satisfaction.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Customer Satisfaction Doesn't End After The Sale!

    We have been a customer for a very long time and have purchased many vehicles from Riley Ford. We wouldn't purchase one anywhere else. They make...


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    We have been a customer for a very long time and have purchased many vehicles from Riley Ford. We wouldn't purchase one anywhere else. They make the process of purchasing a new vehicle the fun experience that it should be. We purchased our newest vehicle in November (we went from a crossover to a truck) and it was the easiest, most hassle free purchase we've ever made thanks to our salesman, Jon Gravelle. But the service doesn't just end with the sale. Riley Ford goes out of their way to make you a part of their family from sale to service. They are willing to do whatever they can to accommodate you and show you how much they value you as a customer, friend and family member. We highly recommend the Riley Ford team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service appointment

    Fast, friendly, and thorough service. Very knowledgeable staff that make you feel like family.

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Jay! Thank you so much for being one of our valued guests and ...


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    Fast, friendly, and thorough service. Very knowledgeable staff that make you feel like family.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Jay! Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Recall and oil change

    Performed the recall and oil change in a timely manner.

    Dealer Response

    Donald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if...


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    Performed the recall and oil change in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if you have any additional questions about services you received and thank you again for choosing Riley Ford Inc!


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