Reviews
Buyer beware.
Horrible place to buy from. Rude very unprofessional. Taking personal calls while talking to you. Even if the deal is great. I would not buy. Could only imagine having to deal with them on a warranty. What a joke. Buyer beware.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Shawn, We apologize for your negative experience. We strive for a positive and professional experience with every customer visit. We are always looking to improve, if you'd like to further discuss your visit, please call Brian Brunner at (715) 852-2428.
Very pleased.
Very pleased. Super friendly staff and extremely attentive. Purchased a used vehicle from out-of-state and they helped me through the entire process. Stephanie in Sales and Jon in Finance are very professional but also personable. I'd definitely buy are car from them in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Poor Service "Do whatever we want"
When scheduling appointment for warranty and extended warranty work they had me bring the vehicle in 4 days before they ever planned to look at it to get in the "Que" They do not provide a loaner car unless you want to pay $55 a day. Even for warranty work. They told me on the phone when I asked why the vehicle had to be there 3-4 days before they even pull it into the shop and why they do not provide loaner cars they said. Because "We are a busy shop and can do whatever we want because we are the only Cadillac Shop in the area" Car has been at dealership for 4 days plus the weekend (6 days) and they have not looked at it yet, even when the appointment was scheduled 3 weeks in advance. They said they will charge $199 just to call the warranty company... Car is in the shop to have the exact same items that were replaced last time it was in the shop.... Service is very poor. We dont care attitude
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re sorry for the misunderstanding and for the delay in the shop. Unfortunately, we had vehicles turn into much larger repairs than we had anticipated along with staff being ill and unexpected back ordered parts arriving it made for the perfect storm of being much further behind in our que system than we ever want to run. We’ll be working with your extended warranty and giving you a call as soon as your vehicle is diagnosed. With any further concerns please feel free to reach me directly at cpierce@markquart.com.
Liars - made 12k off our trade in Denali
Loed about trade in value...claimed the usual we just price them 2k more and turn them over, we are a bulk dealership. Knew we were hurting and took advantage of us. Listed our traded in denali not even days layer 14k above the trade in value. Good old boys club there...didn't even remember to give us back our drivers licenses and the financial lady was so off her game she wasted a tree doing and redoing the papework. I guess you get excited when you have two fools come in and a big payday coming up.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Nicole, We're sorry to hear about the miscommunication, we hope you enjoy your new truck
Service
Had an appointment for a free oil change and wanted the transmission flush. I asked for the tires not to be rotated. I was told that the appointment would be an hour and 30 minutes. At one hour and 45 minutes I asked when it would be ready. The man at the counter said they were almost finished. One hour after that I asked again and they said it was done. I was then given the paperwork and they charged me for the oil change and rotated the tires when I asked them not to.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm truly sorry for the delay when you were in. We were behind and we strive to have people in and out in our promise time. We appreciate your time and business and can assure you a more efficient trip on your next time in. Thanks, Christine
10 out of 10 stars
They make sure their used cars are in perfect condition for sale. Great friendly sales people. I couldn?t be more satisfied with my purchase and experience here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Cynthia for this excellent review! We are so glad that we were able to exceed your expectations!
Worst customer service ever!!!!
Went in for an engine repair, waited 2 weeks. The day I got the car it still misfired. Informed them 4.days later engine got worse they said nothing was wrong with it. We brought it back a month late because it started shaking violently. While we got our oil change we Informed us about this. They set up an appointment for two weeks later and told us they where going to charge us to look at the engine. The engine that they supposedly fixed. Then they told us the carwash was complimentary. It wasn't they charged us an additional 10 dollars. It gets better l, when our car was returned part of the front bumper came off and they blamed us for it They pointed and a little mark on the front and accused us of having an accident and putting back on. When I told them I wanted this fixed they told me where not fixing this. You had broken this before you came here. They ended up rigging it back together and had a male escort follow the disrespectful lady around because they thought I'd assault her
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback and review. We have set up an appointment with a loaner at no charge on May 30th at 8:30 AM to diagnosis the check engine light. We will look at the body damage at that point to see if we can repair it.
Fantastic First Experience!
I went in just to look, and a few hours later I financed my first dealership vehicle! The whole process was smooth and clear and the staff was phenomenal at making me feel comfortable and confident in my purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Franki, We're so glad we were able to make your buying process fantastic. We pride ourself in making the whole process smooth and enjoyable. Enjoy your new vehicle!
Killer Truck, Killer Deal!!
Cory Goosen was again awesome to work with!! Sent my parents to him and I just leased my 3rd truck with him. Down to earth and not pushy at all. Really a pleasure to work with!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adam, Thank you again for your repeat business and Thank you for reconizing what a great salesperson Cory is. Enjoy your new truck!
GMC purchase
Quick process with great team members assistance. Fast delivery and great communication overall!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Johnny, Thank you very much for your recent purchase and thank you for reconizing our great staff. Enjoy your new vehicle!