Reviews
My oil change went smoothly.
My oil change went smoothly. They took my vehicle in to service on time and as scheduled. The wait time seemed to be less than a half hour and I had a nice clean place to wait. When I returned home I checked my oil level and the it was clean and exactly where it should be on the dip stick. Nice guys to visit with while I was there too.
My oil change went smoothly.
My oil change went smoothly. They took my vehicle in to service on time and as scheduled. The wait time seemed to be less than a half hour and I had a nice clean place to wait. When I returned home I checked my oil level and the it was clean and exactly where it should be on the dip stick. Nice guys to visit with while I was there too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Had a regular oil change done on my 2023 Ford truck and
Had a regular oil change done on my 2023 Ford truck and everything always goes so smoothly there! Everything was handled efficiently and I’m always treated like a VIP!
Had a regular oil change done on my 2023 Ford truck and
Had a regular oil change done on my 2023 Ford truck and everything always goes so smoothly there! Everything was handled efficiently and I’m always treated like a VIP!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The sales person was clearly only interested in selling
The sales person was clearly only interested in selling the car we drove 5 hours and briefly discussed the price and he said he has 4 people interested in it and that’s the price. The car was smoked in but it was what we wanted so we didn’t say anything. The finance associate was much more pleasant and was quick getting everything handled. The sales associate didn’t know anything about the car I’m assuming because it was a Kia and not a ford but it left a bad impression. One I probably wouldn’t buy a ford and if I did it wouldn’t be from this dealer.
The sales person was clearly only interested in selling
The sales person was clearly only interested in selling the car we drove 5 hours and briefly discussed the price and he said he has 4 people interested in it and that’s the price. The car was smoked in but it was what we wanted so we didn’t say anything. The finance associate was much more pleasant and was quick getting everything handled. The sales associate didn’t know anything about the car I’m assuming because it was a Kia and not a ford but it left a bad impression. One I probably wouldn’t buy a ford and if I did it wouldn’t be from this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Super personable and efficient service department.
Super personable and efficient service department. I was very happy with my oil change experience. I recommend Toycen’s dealership.
Super personable and efficient service department.
Super personable and efficient service department. I was very happy with my oil change experience. I recommend Toycen’s dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service!
Excellent service! Done on time. Worked that extended service contract was completed with no issues.
Excellent service!
Excellent service! Done on time. Worked that extended service contract was completed with no issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Efficient process.
Efficient process. Technician was thorough and knowledgeable. I was kept up to date throughout the process and the final invoice was a little under what was expected - great work by my service advisor. Friendly staff who seemed genuinely happy to help me out! Great work, Toycen!
Efficient process.
Efficient process. Technician was thorough and knowledgeable. I was kept up to date throughout the process and the final invoice was a little under what was expected - great work by my service advisor. Friendly staff who seemed genuinely happy to help me out! Great work, Toycen!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Felt like a number/they just wanted my money.
Felt like a number/they just wanted my money. Did not make customer feel valued. Will not be going back, don’t recommended
Felt like a number/they just wanted my money.
Felt like a number/they just wanted my money. Did not make customer feel valued. Will not be going back, don’t recommended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am sorry you are disappointed but I also feel this criticism is a tad unfair. After buying the vehicle, you decided you did not want it anymore and wanted to back out. Our sales consultant let you know it is a more complicated process than just that. I know you were encouraged to contact the sales manager if you would like to discuss the options (and there are some.) I encourage you to still do that. I am sorry if you felt like we thought were just a number because of course that is not how we want any one to feel when working with our staff and dealership. Thank you for your business, regardless of how you would like to proceed. Have a nice day.
Awesome service
Great service for the works and a tire swap. I have different tires for my F150 for summer and winter. I had an oil change done and the winter tires put on and the TPMS set.
Awesome service
Great service for the works and a tire swap. I have different tires for my F150 for summer and winter. I had an oil change done and the winter tires put on and the TPMS set.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Dealership
Service department is great. They are the best in the area. Used Escape that I purchased is a great car and a fair price. Staff is great to work with.
Great Dealership
Service department is great. They are the best in the area. Used Escape that I purchased is a great car and a fair price. Staff is great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Great service on our Ford and the service personnel even found more money off foe us without asking. One more item. The new service road behind the store only says ENTER maybe it should say Toycen Ford ENTER
Service
Great service on our Ford and the service personnel even found more money off foe us without asking. One more item. The new service road behind the store only says ENTER maybe it should say Toycen Ford ENTER
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase