Reviews
Jameson (my salesman) was great- both in the test drive
Jameson (my salesman) was great- both in the test drive and process. Was an advocate for me during the closing process.
Jameson (my salesman) was great- both in the test drive
Jameson (my salesman) was great- both in the test drive and process. Was an advocate for me during the closing process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James, we're glad you had such a wonderful experience with Jameson! We always strive to provide top quality service!
Very knowledgeable and courteous sales person, Chris
Very knowledgeable and courteous sales person, Chris Kokette. He also responded promptly to phone calls and texts throughout the research and purchase process.
Very knowledgeable and courteous sales person, Chris
Very knowledgeable and courteous sales person, Chris Kokette. He also responded promptly to phone calls and texts throughout the research and purchase process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sandra, your wonderful feedback and rating mean a lot to us.
My wife and I traveled 100 miles to find the truck we
My wife and I traveled 100 miles to find the truck we wanted. Tommy helped facilitate the purchase of my new Titan. I did all my research before coming in and he make the process a breeze.
My wife and I traveled 100 miles to find the truck we
My wife and I traveled 100 miles to find the truck we wanted. Tommy helped facilitate the purchase of my new Titan. I did all my research before coming in and he make the process a breeze.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ryan, your feedback and rating mean a lot to us. We are glad to hear you enjoyed your visit! Thank you, and have a fantastic day!
Chris Kokette is fantastic at his job.
Chris Kokette is fantastic at his job. We had a unique situation where our 2017 Sorento trade in had a service issue that had yet to be resolved. Often times sales professionals will silo themselves into sales only inquiries and not invest effort into service issues for their customers. However, Chris went above and beyond to engage the service team including Luke Dorner who is also fantastic. Between both of them, it was clear their objective was not just to make a new sale but rather to keep a customer in the Kia family for years to come. They wanted to make sure our experience was exceptional all around from our service issue to our Telluride buying experience. My wife and I felt they went above and beyond to meet our satisfaction. We hope that both Chris and Luke remain Lupient Kia employees for a long time as they were the reason we did not take our business elsewhere (which we were close to doing). We thoroughly enjoyed our experiences with them and are thankful for their dedication to the customer and not solely the sale.
Chris Kokette is fantastic at his job.
Chris Kokette is fantastic at his job. We had a unique situation where our 2017 Sorento trade in had a service issue that had yet to be resolved. Often times sales professionals will silo themselves into sales only inquiries and not invest effort into service issues for their customers. However, Chris went above and beyond to engage the service team including Luke Dorner who is also fantastic. Between both of them, it was clear their objective was not just to make a new sale but rather to keep a customer in the Kia family for years to come. They wanted to make sure our experience was exceptional all around from our service issue to our Telluride buying experience. My wife and I felt they went above and beyond to meet our satisfaction. We hope that both Chris and Luke remain Lupient Kia employees for a long time as they were the reason we did not take our business elsewhere (which we were close to doing). We thoroughly enjoyed our experiences with them and are thankful for their dedication to the customer and not solely the sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christopher, thanks for your praise and kind comments about Chris and Luke. Your wonderful feedback and rating mean a lot to us. Seeing reviews like this give us motivation and help us ensure we provide high-quality care. We're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
The attention we received from our salesperson, as well
The attention we received from our salesperson, as well as, his knowledge about our purchase. He was courtesy and patient when answering the many questions we had. Overall the service was EXCEPTIONAL.
The attention we received from our salesperson, as well
The attention we received from our salesperson, as well as, his knowledge about our purchase. He was courtesy and patient when answering the many questions we had. Overall the service was EXCEPTIONAL.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Marcellus, thank you for your kind words and this wonderful review! Reviews like this give us motivation and help us ensure we provide high-quality care. Have a great weekend!
Seamless, no pressure, all options during the signing
Seamless, no pressure, all options during the signing process we explained very well, again pressure
Seamless, no pressure, all options during the signing
Seamless, no pressure, all options during the signing process we explained very well, again pressure
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shira, thank you for your kind words and this wonderful review!
Chris was very knowledgeable about the entire process.
Chris was very knowledgeable about the entire process. No haggle over the trade in price for the two cars traded in. A great feature in the sales experience!!
Chris was very knowledgeable about the entire process.
Chris was very knowledgeable about the entire process. No haggle over the trade in price for the two cars traded in. A great feature in the sales experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
friendly staff and helpful service, attention to detail,
friendly staff and helpful service, attention to detail, listens to my needs and concerns
friendly staff and helpful service, attention to detail,
friendly staff and helpful service, attention to detail, listens to my needs and concerns
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ted, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.
I worked with Chris Kokotte.
I worked with Chris Kokotte. He was very patient and didn't push us in making the decision. He answered all my questions - he probably answered the same question more than once. We also made the decision at the end of the day, but I didn't feel rushed and he worked hard to make sure I was well taken care of.
I worked with Chris Kokotte.
I worked with Chris Kokotte. He was very patient and didn't push us in making the decision. He answered all my questions - he probably answered the same question more than once. We also made the decision at the end of the day, but I didn't feel rushed and he worked hard to make sure I was well taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ranelle, thanks the kind comments about Chris. We are so happy to read such a great review! What could we have done to earn 5 stars?
Great sales person and appreciate the extra effort to
Great sales person and appreciate the extra effort to find the model with exterior and interior we really wanted. Thanks so much Chris Kokette—you're the best!!!
Great sales person and appreciate the extra effort to
Great sales person and appreciate the extra effort to find the model with exterior and interior we really wanted. Thanks so much Chris Kokette—you're the best!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel, your wonderful feedback and rating mean a lot to us. Thanks again for your kind words and this wonderful review!