Fox Motors Charlevoix

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
77 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 11, 2018

    Made an appointment for 7:30 Thursday for a check engine light was told they would try to get it in. Told Thursday night they would try to get it done... Friday never got to Friday. I have a free oil change coming for buying the vehicle from them but will not even use them for the free oil change.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 15, 2017

    I appreciate the free pick up and delivery and the phone call from Chad to recommend what I need to do.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 6, 2017

    They find what I want and are awesome to deal with! This is my second truck that I leased from them and my experience with their service department has... also been great to deal with! I really don't have one complaint about Fox Motors!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2017

    The tire rotation and oil change was done as scheduled and as I've said, I don't feel I need to answer two surveys for this simple service.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 4, 2016

    Pleasant staff, very friendly and knowledgeable. I have gotten my last two vehicles there one used and the other leased, both times Jeff and Pat made... the experience very enjoyable, not your typical commission hungry car salesmen.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 13, 2016

    they were efficient in diagnosing the problem and fixed it in a short period of time and at a reasonable price

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 12, 2016

    Personable. knowledgeable, proactive service department - went above and beyond by bringing things to my attention that I was unaware of, such as a recall.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 26, 2016

    I purchased a used Chevy Sonic from Fox Motors in Charlevoix MI. Daniel Nagy my product specialist was fantastic. I told Dan my needs and the things I... wanted and the price range I was not willing to budge from. He had several cars to show me, but when I saw the second one it just felt right :) so he went and got the key and we took it for a test drive that sold me fun to driving and shifting was a breeze. I went home and thought it over called Dan the next morning and bam That was it. I picked it up that night. So in less than 24 hours I had my car and I'm still a happy girl. Thanks Fox Motors and Dan Nagy and team you all are great.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 15, 2016

    Personable. knowledgeable, proactive service department - went above and beyond by bringing things to my attention that I was unaware of, such as a recall.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 11, 2016

    Friendliness of staff and knowledge of vehicles, it was a pleasure to be able to purchase a vehicle from Fox Motors.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews