Beaverton INFINITI

4.5
(539 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–7:00pm
Tuesday 7:30am–6:00pm 9:00am–7:00pm
Wednesday 7:30am–6:00pm 9:00am–7:00pm
Thursday 7:30am–6:00pm 9:00am–7:00pm
Friday 7:30am–6:00pm 9:00am–7:00pm
Saturday 8:00am–5:00pm 9:00am–7:00pm
Sunday Closed 10:00am–7:00pm
(503) 831-9554 (503) 831-9554

Inventory

About our dealership

This seller has been on Cars.com since October 2020.
Buying a new car should be one of the best days of your life. At Beaverton INFINITI it is. Our business is uniquely designed to match the way our customers like to shop and buy. You'll work with one dedicated sales consultant from start to finish and get one low price-our lowest-upfront so there's never any back and forth. It's a better way to buy a new car.
One person. Our price. A better way to buy.

Service center

Phone number

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.5
(539 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Beaverton INFINITI from DealerRater.

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4.0

Excellent service.

Excellent service. A bit spendy but everything fixed. Erik was very good, personable, thoughtful and knowledgeable. When I had questions he got answers.

5.0

This was an excellent dealership experience.

This was an excellent dealership experience.. I've bought 30 to 40 vehicles of all types for both myself and my business over the years. I have never had a better car buying experience at a dealership than I had here. Should I be looking at another vehicle of the type Infiniti offers I would not hesitate to come back to Beaverton Infiniti in a heartbeat!

Dealer response

Thank you for the awesome feedback! WE are thrilled to hear about your experience with us at Beaverton Infiniti! Please let us know if you have any questions. Take care!

5.0

Jeff Jolley was a pleasure to work with when we purchased

Jeff Jolley was a pleasure to work with when we purchased our new QX60. Answered all of our questions and very knowledgable. Would definitely return to work with him again on another purchase.

Dealer response

Thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team!

5.0

Competent, friendly, and reliable.

Competent, friendly, and reliable. this was my first visit and I look forward to relying on these people for ongoing service,

Dealer response

Thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team!

1.0

Will sell a vehicle out from under you.

All I can recommend is don’t buy from here. In the beginning the buying experience was pleasant. Owen with Beaverton Infiniti was really nice and helpful. Then it took a turn. First off we were coming from out of state to buy this vehicle and they were making the process pretty smooth. We discussed that the list price on the website was the actual finance price plus the normal added fees. We stated we did NOT want any extras to which Owen kept replying “you don’t see any value in that”. For us we do not. We do our own maintenance and like stated earlier we are coming from out of state, and all the other stuff like door ding protection etc all stuff that we didn’t need or want. It’s a jeep and we are going to use it what it’s made for. It’s gonna have dings and scratches, there was no need to have all these add ons. Anyway at the end of the call Owen stated he understood. Well of course people lie or just don’t care and send us financing for $14000 over asking. Yes you heard that right $14000! That’s a lot more than the discussed usual fees which are usually under 1k. Upon looking further they added all the packages that we had previously discussed not wanting into the financing. So now we are pretty upset as this could have all been avoided if they would have stuck with what was discussed just hours earlier. We also told them not to run our credit more than once which we were told no problem wouldn’t happen. Of course for some reason after we told them it’s a no go on the added $14000 and to stick with the original priced discussed they ran credit again and said ok we will get back with you tomorrow since it was pretty late in the day. The next morning we had not heard from Owen so we text him asking for an update which he replied that they were waiting on the banks to get back with them. Four hours later I receive a text saying “I regret to inform you that the wrangler was purchased this afternoon” and proceeds to tell us about another wrangler they have in stock that we also stated we had no interest in from the beginning. We can’t help to feel that because we didn’t want any extras they chose to sell it to someone else. We could get behind selling a vehicle out from under someone if they were just in discussion and nothing finance wise has been done yet, but we were literally in the middle of financing the vehicle when they sold it out from under us. So now we get screwed over because he added all the extra packages that we had already explicitly stated that we didn’t want onto the price when it would’ve been a done deal already. Like we said if we hadn’t have been in the actual financing process we wouldn’t have cared. It’s called common courtesy and this dealership has none. Also if they want to add all the extras onto the price but not discuss it before, put it in the list price. Simple solution but then people wouldn’t be interested. It’s a bait and switch type of situation car dealerships are doing right now and it’s disgusting that they can get away with it. If you’ve bought from them and had a great experience, awesome, we’re glad you got good service. We on the other hand received a very terrible and unprofessional experience with Beaverton Infiniti.

Dealer response

We are sorry to hear about your experience when you visited our store. We strive to be as upfront and transparent with our process as best we can while offering exceptional customer service and we apologize for letting you down. We appreciate your feedback, as it will help us to improve our services. Thank you.

1.0

All I can recommend is don’t buy from here.

All I can recommend is don’t buy from here. In the beginning the buying experience was pleasant. Owen with Beaverton Infiniti was really nice and helpful. Then it took a turn. First off we were coming from out of state to buy this vehicle and they were making the process pretty smooth. We discussed that the list price on the website was the actual finance price plus the normal added fees. We stated we did NOT want any extras to which Owen kept replying “you don’t see any value in that”. For us we do not. We do our own maintenance and like stated earlier we are coming from out of state, and all the other stuff like door ding protection etc all stuff that we didn’t need or want. It’s a jeep and we are going to use it what it’s made for. It’s gonna have dings and scratches, there was no need to have all these add ons. Anyway at the end of the call Owen stated he understood. Well of course people lie or just don’t care and send us financing for $14000 over asking. Yes you heard that right $14000! That’s a lot more than the discussed usual fees which are usually under 1k. Upon looking further they added all the packages that we had previously discussed not wanting into the financing. So now we are pretty upset as this could have all been avoided if they would have stuck with what was discussed just hours earlier. We also told them not to run our credit more than once which we were told no problem wouldn’t happen. Of course for some reason after we told them it’s a no go on the added $14000 and to stick with the original priced discussed they ran credit again and said ok we will get back with you tomorrow since it was pretty late in the day. The next morning we had not heard from Owen so we text him asking for an update which he replied that they were waiting on the banks to get back with them. Four hours later I receive a text saying “I regret to inform you that the wrangler was purchased this afternoon” and proceeds to tell us about another wrangler they have in stock that we also stated we had no interest in from the beginning. We can’t help to feel that because we didn’t want any extras they chose to sell it to someone else. We could get behind selling a vehicle out from under someone if they were just in discussion and nothing finance wise has been done yet, but we were literally in the middle of financing the vehicle when they sold it out from under us. So now we get screwed over because he added all the extra packages that we had already explicitly stated that we didn’t want onto the price when it would’ve been a done deal already. Like we said if we hadn’t have been in the actual financing process we wouldn’t have cared. It’s called common courtesy and this dealership has none. Also if they want to add all the extras onto the price but not discuss it before, put it in the list price. Simple solution but then people wouldn’t be interested. It’s a bait and switch type of situation car dealerships are doing right now and it’s disgusting that they can get away with it. If you’ve bought from them and had a great experience, awesome, we’re glad you got good service. We on the other hand received a very terrible and unprofessional experience with Beaverton Infiniti.

5.0

Jeff Holley was very helpful in the purchase of my truck,

Jeff Holley was very helpful in the purchase of my truck, will come back again if in need of a pre owned or new vehicle and I will most definitely send anyone looking for vehicle his way.

Dealer response

thank you for taking the time to give us feedback! We are so happy you had a great experience. Please call us anytime if you do have questions or need assistance - we are always here.

5.0

The place is clean and everything looked nice and

The place is clean and everything looked nice and professional not pushy and they worked with us

Dealer response

Thank you! We appreciate your kind review and hope you will visit again soon. Take care.

1.0

Bought a Mini Cooper from this dealership.

Bought a Mini Cooper from this dealership. Should have trusted my gut and not bought it. Eddie told me he bought it off the street but then told my husband it was a trade in. It's check engine light was on and they said it was because they had put in a new thermostat and not reset the code. There was also a lightbulb sign on and they said that was because one of the internal colorful LED's was out. They reset the code and we purchased the car. In a few days, the code was back. Took it back to them, they kept it for 3 days. Finally they said they were waiting for a Mini technician to come over (the Mini dealership is next door) and work with them to figure out what was wrong. They claimed the Mini technician told them to clean the oxygen sensor. So they said they fixed it and sent the car back. In 3 more days, the code was back on and driving rough and jerky. The timeline to return the car had now expired. I took it to Mini. Mini said they never went over to Infiniti to work with them on the car and they would never do that. So Beaverton Infiniti LIED! Mini also said the engine oil was very low and dirty and needed to be changed. They sold a car without even changing it's oil!! The lightbulb sign was there because the entire tail light housing had melted internally and the lights and wires needed replacing (the warning light doesn't come on for internal LED lights), and the check engine light was on because the oxygen sensor wires were also melted. So Beaverton Infiniti was just resetting the code each time and pretending they were fixing the issue. They didn't even check the oil and top it off! There was also a crack in the coolant tank! So I ended up paying for over $2000 in repairs on a car they sold me way over the KBB value! I wrote to the owner (David) via the website letting him know that we had been lied to and cheated and heard nothing back. So I'd say, don't buy any car from there people! Horrible experience and no responsibility for the lies!

Dealer response

Our customers are very important to us and we are sorry to have let you down. We strive to be as upfront and transparent with our process as best we can while offering exceptional customer service. We appreciate your feedback, thank you.

Consumer response

Well, an apology means nothing when a public review needs to be posted. I wrote privately over a month ago, but no response. I think I will also file a complaint with the Better Business Bureau. Lying to customers about work done is really reprehensible. To not respond when a customer writes letting you know of problems that ended up costing thousands of dollars is really shameful. Clearly, your customers are NOT important to you. "Upfront and transparent" would mean being honest - this was deception and purposeful deception!

1.0

Liars!

Bought a Mini Cooper from this dealership. Should have trusted my gut and not bought it. Eddie told me he bought it off the street but then told my husband it was a trade in. It's check engine light was on and they said it was because they had put in a new thermostat and not reset the code. There was also a lightbulb sign on and they said that was because one of the internal colorful LED's was out. They reset the code and we purchased the car. In a few days, the code was back. Took it back to them, they kept it for 3 days. Finally they said they were waiting for a Mini technician to come over (the Mini dealership is next door) and work with them to figure out what was wrong. They claimed the Mini technician told them to clean the oxygen sensor. So they said they fixed it and sent the car back. In 3 more days, the code was back on and driving rough and jerky. The timeline to return the car had now expired. I took it to Mini. Mini said they never went over to Infiniti to work with them on the car and they would never do that. So Beaverton Infiniti LIED! Mini also said the engine oil was very low and dirty and needed to be changed. They sold a car without even changing it's oil!! The lightbulb sign was there because the entire tail light housing had melted internally and the lights and wires needed replacing (the warning light doesn't come on for internal LED lights), and the check engine light was on because the oxygen sensor wires were also melted. So Beaverton Infiniti was just resetting the code each time and pretending they were fixing the issue. They didn't even check the oil and top it off! There was also a crack in the coolant tank! So I ended up paying for over $2000 in repairs on a car they sold me way over the KBB value! I wrote to the owner (David) via the website letting him know that we had been lied to and cheated and heard nothing back. So I'd say, don't buy any car from there people! Horrible experience and no responsibility for the lies!

Dealer response

Thank you for taking the time to review us. Please email us at reviews@lanphereautogroup.com so we can understand where we went wrong so that we can make it right. Take care.

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