Bob Lanphere's Beaverton INFINITI

(4.8) 305 reviews

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4.8
305 lifetime reviews. Includes reviews of Bob Lanphere's Beaverton INFINITI from DealerRater.com
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  • purchased used

    Really impressed. They handled concerns well, fixed unforseen issues , no hassle, met price requirements. I wish they gave me a little more on tra

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    de, but still very satisfied with the entire transaction. I was looking for a specific used vehicle, they had it, in the best condition with the right features in the area.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

  • Two thumbs up!

    Very helpful people they really try to help you on what you want so you can leave the dealership happy! the environment is also great

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    Does recommend this dealer
    Bob Lanphere's Beaverton INFINITI

    Thank you so much for the kind words! We're glad you had a great experience :)


  • I love the way John Hart makes me feel.

    This is my 3rd purchase from John Hart. He makes you feel important and treats you with such respect and dignity. It's really not like buying a car

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    but more like visiting a friend who is helping you get something you want. John is very professional and not a HINT of pushiness. He wants what you want and is more interested in building relationship with you than selling you a car which is exactly why you should buy one from him!

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    Does recommend this dealer
    Bob Lanphere's Beaverton INFINITI

    Thank you for your continued business with us, Michael! We really appreciate the feedback about John, too. Congrats on your latest purchase!


  • We keep coming back

    Let John Hart make buying a car easy for you. Hassle free start to finish. We always seem to have some unique challenges and John works with us and ma

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    kes it happen.

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    Does recommend this dealer
    Bob Lanphere's Beaverton INFINITI

    Thank you for the kind words about John! We appreciate your business, and your review!


  • Great car, initially a bad experience, that is improving now

    Below is my initial review. Since that time, the dealer refunded the DEQ fee, and emailed through this site to say they would look further into the si

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    tuation. I have changed them from 1 star to 3. Will add updates if they happen. Original review: I really want to say something good, but I am struggling to give this dealership even one star. I have owned 26 cars, of many different makes and models, and this is only my second BAD dealership experience. My experience suggests you believe nothing these people tell you. At least in my case, they lied, and were unabashed when confronted about it. This refers to everything from vehicle condition to DEQ certification. Three weeks after purchasing the car, I received a startling phone call from someone at Infinity. He asked when I was going to take the car through DEQ, so they could process the paperwork. I told him the salesman had told me there were nearly 2 years left before DEQ was needed, and the caller replied, "yeah, well (then something about this is what salesmen do)...this needs to be done and it needs to be done as soon as you can." When I told him I was just recovering from a small cancer surgery, but would get to it as soon as I could, he didn't bother saying he was sorry or ask if the dealership could help with getting the car to DEQ. He just demanded that I get this done, and right away. Two good things to say. M. Tierney in service seems to be a great guy, and the car is excellent so far.

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    Does not recommend this dealer
    Bob Lanphere's Beaverton INFINITI

    Thank you for your review. We're glad we could help with some of the stress of your experience by taking care of the DEQ fee. If there is anything els

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    e you need, please don't hesitate to call our General Manager, Eric George, any time.


  • Worst Service Ever

    After Infiniti returning the part they ordered, they Reordered it to fix my (brand new 2015) mirror and having to drive up from the beach and make arr

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    angements with loaner - I picked the car up and it was NOT fixed. HOw can you miss a missing part on the rear view mirror when that is what it went in for??? I have left messages and they said they would come to me......I told them where and haven't heard a word. its been a day. This is not the customer service I would expect and next time I buy a $$80,000 plus car I will find someone that values me as a customer. I would NOT recommend this dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Bob Lanphere's Beaverton INFINITI

    Russell, We are incredibly sorry about the miscommunication about the part and the status of your vehicle that led to the vehicle not being finished

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    when you came to pick it up. We completely understand your frustration and want to do right by you and get this done. We are more than happy to come to you and replace the part next week (after the craziness of the eclipse traffic dies down). Is text still the best way to reach you? If so, feel free to continue to text Matt Tierney, our service manager, to coordinate an exact date and time. We will get this handled for you! Thank you for your feedback, and again, we're very sorry for the inconvenience.


  • best experience buying our latest car here!

    We have purchased now three cars from Beaverton Infiniti over the last 20 years. This was by far one of the best team efforts between John Hart and Bi

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    ll Thompson we have had any where buying any thing. We did enjoy the experience. Thank you both Everett Goin

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    Does recommend this dealer
    Bob Lanphere's Beaverton INFINITI

    Thank you for your review and for your continued patronage, Everett! Congratulations on your recent purchase, and we hope to see you next time you nee

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    d a vehicle!


  • I've been with the Infinity company for many years. And one

    I've been with the Infinity company for many years. And one of the things I like is the service that Nicholas Lefebvre gives me. On Saturday I went t

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    o change the oil to my car I told him I did not feel well. in 20 minutes the car was ready. I hope Infiniti Company, appreciate people like him.👍🏼

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    Does recommend this dealer
    Came in for service or repair
    Bob Lanphere's Beaverton INFINITI

    Thank you for your kind review about our service department and Nick! We're happy to hear you had a quick appointment when you weren't feeling well. S

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    ee you next time!


  • thanks to John and Junior

    I was dreading getting a newer car. I am a recent widow, and I do not enjoy car business. I knew the car I wanted, and John Hart simply provided inf

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    ormation and answered questions. Very helpful and simple process, and not too time consuming. Thanks to John and Junior for his help explaining the car features.

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    Does recommend this dealer
    Bob Lanphere's Beaverton INFINITI

    Rose, We're very happy to hear that John Hart did a great job at easing your worries about the car-buying process. We'll be here to help you any tim

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    e you need us, at any step of the way:) Thank you for your business and your very kind review!


  • Puirchase of used QX70

    This is my second purchase from John. An excellent experience dealing with him. He went the extra mile to get a good deal and work through the entire

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    process with me.

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    Bob Lanphere's Beaverton INFINITI

    Thank you for your continued business here! Congratulations on your QX70!


Bob Lanphere's Beaverton INFINITI
9500 SW Canyon Rd Portland, OR 97225
New (855) 822-7174
Used (888) 314-3744
Service (888) 319-7579
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