North Branch Chevrolet

We came in to replace a car we loved that had been totaled - They were able to get us a new car just like the one we had!

Great experience Good prices Fast turnaround Had some tire sensor issues They replace them parts only N.C labor. Very happy ?

I bought a Pathfinder 2016 I was told it was serviced 6 days later Carfax told me I had to change transmission and transfer cases oil it had 92,000 miles on it I paid $22,000 6 months later Carfax saying it was worth 16,000 and it's telling me I have to service the the brake system and a bunch of other things I have 99,000 miles on it I lost $6,000 I put in close to $2,000 into it I will never do business with them again

DO NOT BUY A USED CAR FROM THIS DEALERSHIP! I purchased an 08 Enclave in September 29, 2021. It had 100,057 miles. The salesman told me it was inspected and defects had been repaired. The main thing i was concerned about was that the timing chain had been replaced. The salesman showed me papers that it had been done about 2 weeks before. I bought the car assuming the timing chain would last at least 100,000 miles. A week after buying it the check engine light came on. I had to replace throttle body, maf, and pcv valve and breather. The pcv valve is a common problem that caused the issue with the other parts. It should have been replaced before I bought it but I let it go. In April of 2022 I had to bring it to a shop for an oil leak. It was leaking oil from the pan seal because it was not sealed properly when the timing chain was done. When they removed the pan they found a piece of plastic that turned out to be part of a timing chain guide. They told us to call NB chev to confirm that the timing chain had been done. My wife called them and they told us it had been done and not to worry about it. That cost me $2,093.51. In November 2021 the car started running strangely and the check engine light came on. December 7th we brought it to NB chev. They found that it needed a full timing chain replacement. I had them do it. The price was $4675.40. When I went to pick it up I spoke with the used car department to see if they would be covering the price of it or at least some of it. They told me instead of doing the chain there before i bought it they had sent it out to someone else. (Which I think is ridiculous) If they had done it there it would still be under warranty but because they sent it out they were unwilling to do anything about it. Because of the poor job done by whoever they sent it to I've had to pay almost $7000 in just over a year and only 20,000 miles. The dealership refused to pay anything. I bought the car because I thought a reputable dealership would do their own work. Not this one.

By and far the best service process I've ever experienced. Purchased my vehicle in September of 2019 and they included a lifetime service warranty. At the time I remember thinking, right... they'll nickle and dime me on ancillaries... So not true. Check engine light came on last week and once I determined it was a deeper problem than I could remedy I set it up to be towed and looked at. They fixed it (14 hours of labor & Parts) and all at zero cost or stress to me. That's the way it should always be. I'll never buy anywhere else.

I brought my car here on Dec 22nd for an error code that read "replace Air injection hose." They told me that it just needed to be cleaned. when i picked up my car after leaving the shop into the parking lot, the check engine light came back on. I brought it back inside, and they just turned it off. after two days the light was back on, for the same error code. I brought it back, paid more money and they said a hose needed to be replaced. not even 3 days after getting it back the light is back on for the same error code!! i only brought my car here because i have a warranty which was not applied which the reason was said "because it only needed to be cleaned." They told me two hoses were replaced. I will never bring my car back here, warranty or not.

I went in with my 2017 Cadillac ATS for a wheel wheel alignment 10/26/2021 When done I went out to the parking area to leave and noticed body damage on the fenders, both driver and passenger sides just behind the front wheels. Passenger side a scratch about 1 foot long down to the primer. Driver side 2 dents about 8 inches long, both sides about the same height. There was water dripping off of the car on the pavement (I assume from a car wash). Now I cannot prove it was North Branch Chevrolet, but I washed the car in my yard the day before and the damage was not there. I did have the service manager come out and look at the damage, of course he denied any liability. I did call back the next day and asked the service dept. if there were any problems with there car wash machine and of course there were no issues with the car wash machine. So my $139 Wheel alignment turned into that plus an insurance claim and ($ 500 deductible) and the car at the body shop for a week. By the way the body shop told me they get a a lot of business from car wash machines causing damage!

While on vacation from Pennsylvania, I had a flat tire indication on my 2017 Corvette. It turned out to be a cracked rim, upon further inspection I found I also had a bent rim on another wheel. I would like to thank Dee Schroetter for his prompt scheduling. Tom Lindbon for finding the rims at opposite ends of the country and quick expediting. And Frank Romo for his prompt installation of the rims. You should be very proud of the way your service and parts departments take care of the customers. Very friendly, caring, timely, and professional. Thank You Jim

I had the pleasure of Don Buttle helping me find a new car. He had just what I wanted. Explained everything. was so thoughtful . Don looked after me an rechecked to see if I had anymore questions. thank you very much

I’ve been a customer here for years, they always have what I’m looking for. Don was great to work with. I highly recommend North Branch Chevrolet.