Mercedes-Benz of Portland / smart center of Portland

Reviews

Average Ratings

4.6
203 lifetime reviews. Includes reviews of Mercedes-Benz of Portland / smart center of Portland from DealerRater.com
  • Great time buying!

    This is our 1st 2010 ML350 with 9k miles on it. Great buying experience. Our sales rep Doug was great. I recommend.


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    This is our 1st 2010 ML350 with 9k miles on it. Great buying experience. Our sales rep Doug was great. I recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Leased a new Mercedes
    October 5, 2017

    Chan in sales and Chuck in service were simply the most wonderful two individuals I have ever had the honor of doing business with. My previous M...


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    Chan in sales and Chuck in service were simply the most wonderful two individuals I have ever had the honor of doing business with. My previous Mercedes (I bought at a non Mercedes dealership) had problems from the get go. On this last repair of over $8,000.00 worth of work bid, I asked Chuck for his help. He immediately recommended Chan and he was right on. Not only did they get me out of my current vehicle but into a lease for a 2017 C class all done in an afternoon. Chan even went as far as to bring the car to me while I was at work so I could test drive it. He has continued to follow up as has Chuck. I will never do business with anyone else again. Chan and Chuck are my guys!

    Does recommend this dealer

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  • Excellent Service/Customer Care
    September 15, 2017

    A couple of months back I was hunting a Mercedes Benz that was impossible to find Nationwide. Tracy Warren and her crew found the car that I coul...


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    A couple of months back I was hunting a Mercedes Benz that was impossible to find Nationwide. Tracy Warren and her crew found the car that I could not find anywhere and not only that but the Finance department did the impossible so I could get the car I wanted. Their service and customer care is above excellent. They really care for their customers. I gotta say it was really a challenge because my situation was a little bit different since I was relocating from the East to the West side but they made it happen and now I drive a MB everyday and I am super happy with it. Thank you again Tracy and the Mercedes Benz team.

    Does recommend this dealer

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  • Amazing experience with Kenny!
    September 7, 2017

    First impression of Kenny on the phone was very good, which made me want to go to the dealership in person. I felt comfortable with his profession...


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    First impression of Kenny on the phone was very good, which made me want to go to the dealership in person. I felt comfortable with his professional approach in listening and engaging he understood our needs he found a perfect match for me. His negotiation is very reasonable and professional. I was very satisfied with him and I would recommend everyone to go to this dealership and look for Kenny! He will find you a right car for you. Usually, other dealerships dealers would try to rip you off and be unprofessional and rude if people ended up not buying a car, however, Kenny is different. He would take his time and tries his best work to work with you.

    Does recommend this dealer

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  • Amazing
    August 24, 2017

    Even before arriving to test drive a vehicle we had liked online, we were contacted by Jennifer to confirm our appointment and welcome us. Upon ar...


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    Even before arriving to test drive a vehicle we had liked online, we were contacted by Jennifer to confirm our appointment and welcome us. Upon arriving, the staff warmly greeted us and then we met with Jennifer. She was absolutely amazing. She was very friendly, approachable, and it was obvious she was well-prepared and knowledge about the vehicle we had expressed interest in. She went above and beyond to make sure we were well taken care of. After deciding to purchase the vehicle, we met with Mylee, who also went above and beyond in helping us complete the paperwork. The staff at this dealership is top notch and deserves all 5 stars!

    Does recommend this dealer

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  • BAIT AND SWITCH on NEW MERCEDES
    August 11, 2017

    I recently purchased a 2016 Mercedes and initially was pleased with the service. Unfortunately, it went downhill after that. I have only had my ...


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    I recently purchased a 2016 Mercedes and initially was pleased with the service. Unfortunately, it went downhill after that. I have only had my vehicle for 6 months. I love my car.....BUT... 1. I told the sales associate I would only purchase a vehicle that had roof racks. The sales manager agreed to included the racks on the car for me at no additional cost to close the deal. When I went to open the sunroof, it apparently does not work with these racks. Another Mercedes dealership showed me in writing in the Mercedes Service manual, that racks do NOT work on this vehicle and there is a problem because the Sunroof will not work when these particular racks are installed. This was obviously a known problem and Not brought to my attention. I addressed this with the service manager and he agreed that I should return the racks to Mercedes and he would pay for the new racks that would work properly from a private Rack store. I emailed him the temporary receipt and price of the appropriate racks BEFORE purchasing and he ok'd he would refund me in full. I purchased the racks for $595 within a week of that conversation and when I went to get a refund, the service manager had stopped working for Mercedes and the New Manager , Romano Boicic ,REFUSES to pay me but $270. My sales associate, let's call him Mr. D, says he is unable to assist me either. This is a Bait and Switch. HORRIBLE BUSINESS ETHICS and A SCAM to promise a customer who has purchased a practically NEW Vehicle and not even stand by their word. DO NOT TRUST THIS DEALERSHIP. 2. When I drove the vehicle off the lot and went to Costco for my weekly shopping, upon getting back in the vehicle, it wouldn't start. It was 8 PM at night and I couldn't even drive home. This had to be repaired at the dealership. ONLY hours after purchase. What a NIGHTMARE.

    Does not recommend this dealer

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  • Chan went above and beyond my expectations.
    July 20, 2017

    I gave a full compliment of stars for the dealership and Chan in particular. I would recommend this dealership and Chan to my friends and family. ...


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    I gave a full compliment of stars for the dealership and Chan in particular. I would recommend this dealership and Chan to my friends and family. I will likely purchase another vehicle in the future from Mercedes.of Portland.

    Does recommend this dealer

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  • It was a pleasure to work with Chan and Andrew.
    June 16, 2017

    Working with Chan and Andrew was very "straight forward" experience, we did not have to waste time with the typical back and forth that one was c...


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    Working with Chan and Andrew was very "straight forward" experience, we did not have to waste time with the typical back and forth that one was come to expect from a car salesman. Chan spent the time helping us find the car we wanted. Overall buying a car from Portland Mercedes was a great and satisfying experience.

    Does recommend this dealer

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  • Exceptional service and experience!
    June 8, 2017

    Dale Acelar provided me with exceptional service! Dale's professional demeanor, attention to detail, exceptional customer service, and communicat...


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    Dale Acelar provided me with exceptional service! Dale's professional demeanor, attention to detail, exceptional customer service, and communication is what would make me keep coming back to Mercedes Benz of Portland and refer all my friends and relatives to him. I also so much enjoyed working with Dale???s assistant Mary Hugger who has outstanding customer service and communication skills, so friendly, warm, and cheerful with a big smile on her face! It took me a long time to find the vehicle I wanted. Neither Dale nor Mary ever pushed me to purchase what was not quite a match for me. They have been very patient and were available at ???hello??? any time I had questions. I purchased the vehicle of my dream on my birthday. Dale and Mary made it a very special birthday for me! I am extremely satisfied with exceptional service I received and my purchase. THANK YOU!

    Does recommend this dealer

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  • Terrible experience & salesperson
    May 6, 2017

    About a week ago I went to Mercedes Portland to test drive and likely purchase the S-cabriolet with cash and trade in my current Mercedes. The sal...


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    About a week ago I went to Mercedes Portland to test drive and likely purchase the S-cabriolet with cash and trade in my current Mercedes. The salesman was Dale Acelar & Mary Hugger. I showed up and had to wait a very short bit to meet with Dale, which is understandable. While waiting I observed the way he dealt with another potential buyer and the way he tried to earn their business eagerly. My experience was quite the contrary than what I observed with the previous client, it felt as if I was more of an inconvenience than a potential purchaser. During the test drive I felt he was very uninterested and a vibe of it being more of a hassle, by just scrolling through his phone, texting, etc. when arriving back to the dealership Mary Hugger, his assistant, was a breath of fresh air, she was very warm, attentive, and really strived to make the experience enjoyable. They should really do a role reversal, her being the saleswoman and him the assistant! My social circle includes many Mercedes owners and I will definitely be sharing my experience. I ended up leaving there and going to a different dealership. Overall, if this is the way potential buyers are treated it makes perfect sense now why Mercedes Wilsonville sells so many more vehicles than this dealership.

    Does not recommend this dealer

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