Reviews
Everyone, from Kevin on the floor to Brad on the
Everyone, from Kevin on the floor to Brad on the financial end, was very professional, friendly, and kind. I really enjoyed the process of purchasing my new car.
Everyone, from Kevin on the floor to Brad on the
Everyone, from Kevin on the floor to Brad on the financial end, was very professional, friendly, and kind. I really enjoyed the process of purchasing my new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Daria, your review of our team truly made our day! Thank you for choosing Mercedes-Benz of Portland and for sharing your experience with Kevin, Brad, and the rest of the team. Enjoy your new car!
Exemplary service.
Exemplary service. Timely, professional, courteous and Avery customer centric. I was, as ever, more than satisfied with the overall experience.
Exemplary service.
Exemplary service. Timely, professional, courteous and Avery customer centric. I was, as ever, more than satisfied with the overall experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We are pleased to hear that you were well taken care of by our team and that the timeliness, professionalism, and exemplary service had you pleased from beginning to end. Thank you for choosing Mercedes-Benz of Portland, see you next time!
When I go to downtown to Mercedes Benz?
When I go to downtown to Mercedes Benz?I have the best experience.Everybody's super kind 5
When I go to downtown to Mercedes Benz?
When I go to downtown to Mercedes Benz?I have the best experience.Everybody's super kind 5
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for these kind words! We are so happy that you continuously enjoy everyone of your visits and that our team cand make the time kind and helpful. We look forward to seeing you again!
There is no comparison between this store and the
There is no comparison between this store and the dealership I went to on Scottsdale. (Mercedes Benz of Scottsdale.) The Scottsdale dealership is beautiful. Glossy granite, someone is right there to open my door. Not happening at this dealership. They list my appointment and the girl was not helpful. I won't be back.
There is no comparison between this store and the
There is no comparison between this store and the dealership I went to on Scottsdale. (Mercedes Benz of Scottsdale.) The Scottsdale dealership is beautiful. Glossy granite, someone is right there to open my door. Not happening at this dealership. They list my appointment and the girl was not helpful. I won't be back.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Debbie, thank you for taking the time to leave a review. It is unfortunate to learn about the experience you had at our dealership and that your visit didn't meet the high standards we aim to uphold. We recognize the importance of providing an exceptional and consistent customer service, which includes courteous assistance from all our team members. If you would like to discuss further or have any other questions or concerns, please reach out to me directly. Thank you. Daniel Morisato - General Sales Manager - danielmorisato@lithia.com
Excellent costumer service, very responsive and great
Excellent costumer service, very responsive and great communication Was able to address the issue in a very timely manner
Excellent costumer service, very responsive and great
Excellent costumer service, very responsive and great communication Was able to address the issue in a very timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Falardea for the 5-star review! We take pride in our efficient communication and service, so it is great to hear you experienced no less. Thank you for choosing Mercedes-Benz of Portland and we look forward to seeing you again!
Smooth transition all the way Everything from the call to
Smooth transition all the way Everything from the call to all communication was excellent Great
Smooth transition all the way Everything from the call to
Smooth transition all the way Everything from the call to all communication was excellent Great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We are so happy that you enjoyed your visit with us and that from start to finish everything was smooth and communicative. We look forward to seeing you again!
Always have good experiences I appreciate working with
Always have good experiences I appreciate working with Jesus This is really stupid to have a minimum amount of words required
Always have good experiences I appreciate working with
Always have good experiences I appreciate working with Jesus This is really stupid to have a minimum amount of words required
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful to have you as a customer! Thank you for choosing Jesus and the team at Mercedes-Benz of Portland. We look forward to seeing you in the future!
They charge to much to look at a simple problem.
They charge to much to look at a simple problem. The gas door compartment latch.
They charge to much to look at a simple problem.
They charge to much to look at a simple problem. The gas door compartment latch.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review. I am sorry to hear that you were not pleased with the pricing of our services. When you have a moment, please reach out to me directly and I would be happy to continue this conversations and assist you in any way I can with addressing your questions and concerns. Thank you. Eric Trueblood - Service Manager - 503-228-8351
This is my 2nd Mercedes with Mercedes of Portland.
This is my 2nd Mercedes with Mercedes of Portland. Great experience with Mitch in sales, Bradley and James in finance and GM Andrew.
This is my 2nd Mercedes with Mercedes of Portland.
This is my 2nd Mercedes with Mercedes of Portland. Great experience with Mitch in sales, Bradley and James in finance and GM Andrew.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words and for coming back to see us at Mercedes-Benz of Portland! We hope to see you again down the road! Safe travels!
In late June after calling within warranty period when
In late June after calling within warranty period when our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes Benz of Wilsonville Service Department told us to wait several days to bring in our van, which pushed us out of the warranty period. Now they say "you need a new transmission", and "your warranty expired”. We’re still awaiting Mercedes-Benz USA Customer Care Center’s response to our lawyer’s letter sent September 4, October 3, and October 6. We haven't had our van for almost four months. Horrible business practices! Is this the right way to treat a customer?
In late June after calling within warranty period when
In late June after calling within warranty period when our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes Benz of Wilsonville Service Department told us to wait several days to bring in our van, which pushed us out of the warranty period. Now they say "you need a new transmission", and "your warranty expired”. We’re still awaiting Mercedes-Benz USA Customer Care Center’s response to our lawyer’s letter sent September 4, October 3, and October 6. We haven't had our van for almost four months. Horrible business practices! Is this the right way to treat a customer?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Deb, thank you for taking the time to leave a review. I'm really sorry to hear about the issues you've faced. Unfortunately, it seems you may have the wrong dealership as we are in Portland. The store you are looking for is Wilsonville Mercedes and I would recommend reaching out to them directly. In the future if you would like to give our services a try, our team will happily be here to greet you. Thank you. Andrew Clark - General Manager - 503-548-1200