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Alan Webb Nissan

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (62 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (62 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great customer service!!!

Celso was the salesperson that I worked with to purchase my new 2015 Nissan Rogue. Celso is extremely knowledgeable, friendly, helpful! By far, he is the best auto sales person that I have ever worked with on a transaction! He is a consummate professional who truly believes in customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Poor salesman...........

I kept getting mail to refinance my old car. Went in there to look into that , ended up buying a new car. Was my first actual new car, not a used car. Should have been a great experience, but i ended up with a salesman who just lied and lied. He was new, but still not excusable. I just went in for my first oil change, service people were nice. Asked if i wanted my car washed, i said sure. On the itemized receipt it had washed and vacuumed checked off . Neither was done......... Just the whole place makes me question my purchase.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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ok.on my oil job

The experience was fine, But they could sure do a better job with the coffee and lounge. no newspaper, or books , t.v. is never turned on.It could be better

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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my salesman was incredible.

My salesman, Robert was amazing and helpful. He helped turn a horrible experience into a great memory. I think he was just as excited as I was. I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Poor Service!

I have had multiple service issues on my 3 new Nissans I have brought in to this dealer. The majority of my complaint have been I have to bring my vehicle back numerous times to fix very minor issues. This last time I have had it in 5 times to replace a molding on my vehicle. I trip I waited in there waiting room to discover the molding they had to put on wasn't painted yet.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

Great customer service very friendly! Nice clean showroom and good selection of vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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For routine service

I have had multiple routine service at the dealership. With one exception the service was timely, and on budget. The one exception dealt with timeliness and being forthright about the delay. Otherwise, I would have rated them five star, not four.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Had a great experience every time I need to see them. Knowledgeable, polite and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good buying experience

We returned a 2012 Nissan Leaf at the end of the 2 year lease and leased a new 2015 Nissan Leaf. We knew the car, so no surprises there. We are very satisfied with the whole lease return new lease process. There was no pressure to buy anything extra. We agreed on the phone on the price, and while there we just added the "Pulse" brake light system. I liked the pulsing brake light idea after replacing 5 rear bumpers in 3 years on an older Nissan Frontier. We are going to own the system at the end of the lease, but I will have to remove it myself before returning the car. A week later after we dropped the leased car the inspection was done and passed. We will definitely consider them again in two years, when the longer range and affordable electric Nissan cars are expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Alan Webb Service

Justin greeted me with a friendly smile and professional attitude as I am accustomed to as I pulled my car into service. I received great service and the final cost came in under estimate with all services performed to my satisfaction. All of my service on my Nissan Altima is handled by Alan Webb as this has been my experience at every visit since Justin joined the service department. Thanks Justin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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