Tom Denchel Ford Country, Hermiston

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Tom Denchel Ford Country, Hermiston Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 3:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2017

One Store, 3 locations. Prosser, Washington, Two in Hermiston, Oregon. We sell new Ford, Chrysler, Dodge, Jeep Ram and h

...

ave over 300 used vehicles in stock! If you can't come to us, we will come to you! Over 100 lenders and we accept all trades! Quick, Easy and Convenient car buying from Tom Denchel Auto Group!

"One Dealer, Three Locations - Over 100 lenders, all trades welcome!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
619 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    November 29, 2019

    dropped car for oil changed,picked it up in one hour,they offered ride home,but i had a ride.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Eli, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you for taking the time to let us know about yo...ur experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    November 11, 2019

    I probably sound like a broken record at times, but I cant say enough good about the customer service of Javier and Ramon, and the crew of the Service... Department. Most recently I had work done on my 2008 F150 heater. It was quickly diagnosed, the part ordered, and I returned the following morning when the repair was done while I waited. Both the diagnosis and final repair were done quickly. I have never been to a dealership where the quality of customer service was a good as FordCountry, Tom Denchel. I have been having my service done here for nearly 12 years, and on several vehicles. Javier and Ramon are truly the very best in customer service, and make this dealership's service a stand-out.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    David, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!

  • June 3, 2016

    I have always had great service and care at Tom Denchel in Hermiston, and the latest visit was no exception. They are the best.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional a...nd helpful setting. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.

  • 5.0 out of 5
    July 27, 2019

    We worked with Ron grey while finding a vehicle. Now we needed something within budget and he made sure to find us something that fit all our needs and... within the budget! Great service! Vehicle is a perfect fit!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 26, 2019

    Craig Stone took time out to drive to my home and take me to Tom Denchel Ford so I could purchase this Ford Fusion. Everyone needs to come in and test... drive these new cars with a push button control to start your engine. Best car I have ever owned. Love the new technology. Thank you to all staff at Tom Denchel Ford Country in Hermiston, Oregon on Hwy. 395.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2019

    Customer service was great. Craig followed up, made sure car was clean and washed up. haven't had any issue with the car satisfied with purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2019

    Working with Craig at Hermiston Tom Denchel Ford was a great experience. I knew the car I wanted and Craig made it happen. No pressure or gimmicks. Everyone... there was thoughtful and courteous. I would highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2019

    Excellent customer service! Ron was very pleasant and helped with understanding transaction and showing us ho to navigate the cars system. I would definitely... recommend this dealership

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 7, 2019

    Craig and Vivian both worked quickly to ensure my experience was a success. Nobody tried to push a vehicle sale on me, and when I decided to make the... purchase everything went smooth.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    July 6, 2019

    Was easy to work with. No pressure sales. Would give 5 stars to salesman but three stars to whomever details the vehicles. Overall worth the three hour... drive I made.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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