Tom Denchel Ford Country, Prosser

4.9 out of 5 4.9
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Tom Denchel Ford Country, Prosser Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 AM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2017

One Store, 3 locations. Prosser, Washington, Two in Hermiston, Oregon. We sell new Ford, Chrysler, Dodge, Jeep Ram and h

...

ave over 300 used vehicles in stock! If you can't come to us, we will come to you! Over 100 lenders and we accept all trades! Quick, Easy and Convenient car buying from Tom Denchel Auto Group!

"Over 600 Vehicles in stock! We accept all trades! Quick, Easy and Convenient"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
446 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    October 23, 2019

    not real happy with the finance people. there was a huge misunderstanding in service protection that I did not want and they would not refund

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2019

    Tom Denchel Ford Dealership is an excellent place to purchase a new pickup. They will work with their customer to locate the vehicle desired by the buyer.... They are respectful and honor your business. They explain all business forms and respect the questions the buyer might have in the transaction. I would recommend this dealership to my friends even though I live out of town.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    David, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so hap...py to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    October 17, 2019

    We were actually headed for the Tri-Cities to look at some cars. We stopped in Prosser to eat lunch , saw the Ford dealership and decided to take look... after lunch. We had been looking at different makes of smaller suvs, one of them being a Ford Escape Titanium, which in our area is rather hard to find. They had one and it happened to have most everything we were looking for, but the price was too high for us. After a couple of hours of negotiating, terms were met that we could work with. The only negatives were that the deal could have been done much faster, without all the back and forth negotiation. The other is that the restroom and office where the papers are signed are down some stairs, which is a bit of a challenge for someone with a walker. Otherwise the facility was nice and the staff was friendly and attentive and we're enjoying our new car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Carol, we're happy to hear you had a great experience with us. Congratulations on your Ford Escape Titanium! We appreciate you giving us the opp...ortunity to improve by leaving feedback, and we hope to be of assistance in the future. Take care!

  • 4.0 out of 5
    October 4, 2019

    Friendly customer service great atmosphere when it came down to it they talked their way around and out of the extras we were looking for. The guy in the... parts department was amazing

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Victor, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    September 14, 2019

    It is nice to have a repair shop that you can trust to do the work you ask and look the rest of the car over for any problems that may soon arise.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Tom Denchel Ford Country for all of your automotive needs. Please don't hesi...tate to call if you'd like further assistance.

  • 5.0 out of 5
    September 9, 2019

    just needed an oil change, they were there and fast service

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 4.0 out of 5
    July 30, 2019

    Jordan was by far the quickest to respond to my internet inquiry on the vehicle we purchased. My search radius was large and I had numerous inquiries out.... Nobody matches the prompt and personable treatment I received from Jordan. Because we were a few hours away from the dealership, he took pictures and gave me thoughtful feedback on all of the benefits as well as the flaws of the vehicle were looking at. I appreciated his honesty through all parts of the process. Eventually, he came in on his day off to accommodate our travel needs. Even though he is across the other side of the state, I will look towards him again in the future for our vehicles.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 26, 2019

    Had a very positive all around experience. Our sales person was Very knowledgeable of all aspects of my SUV! It was a pleasure dealing with them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Isabel, we're happy to hear you had a great experience with our team! If there?s anything else we can do to assist you, please don?t hesitate to... reach out. Thanks again for your business!

  • 5.0 out of 5
    July 15, 2019

    We were looking for a 2018 Ford Edge Titanium, pretty much fully equipped at a great price. We found this exact vehicle as described above listed at Tom... Denchel?s Ford, a dealership some 250 miles away. We inquired about the vehicle and got two quick responses from them. We jumped in the car, drove four hours. Salesman Koty had the vehicle clean and running for our test drive when we arrived. We arrived about 50 minutes before scheduled closing....we test drove, and signed the deal. Everyone stayed past closing to Finnish paperwork, etc. the whole process was quick and painless. Hats off to Koty and Vivian for getting us the car we wanted and on our way quickly. I would definitely drive up there again to buy if the occasion were to happen again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Joyce, thank you for your kind words and congratulations on your Ford Edge Titanium! We're glad to hear Koty and Vivian made sure your experienc...e was worth the drive. We appreciate your business and hope you have a great day!

  • 5.0 out of 5
    July 6, 2019

    Great service, quick turnaround and knowledgeable sales! Truck was delivered from Hermiston, saved me lots of time and travel. Would highly recommend... the folks at Tom Denchel Prosser!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, reviews like yours provide encouraging feedback. If there is anything else we can do to assist you, please let us know! Take care!

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