[{"id":478611,"personPtyId":37165397,"firstName":"Koty","lastName":"Kollmar","titleText":"Sales Consultant","shortBioText":"I am your Ford guy! A Mustang enthusiast, family oriented sales professional. Tom Denchel Ford is the place because it is small town with an awesome\nProduct, new or pre-owned. I enjoy the curvy roads, sunny and 75 degrees, I also enjoy the outdoors. Attended CWU in Ellensburg, and my start in customer service in 2010. I am happy to help and love the atmosphere here in Prosser.","emailTxt":"kakollmar@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/b9697ae41645.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1475280000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":478615,"personPtyId":37165659,"firstName":"Ruben","lastName":"Munguia","titleText":"Sales Consultant","shortBioText":"I am Ruben Munguia an expert who has been connecting with people and their needs in a vehicle. I am equipped with 13 years of experience of selling vehicles at Tom Denchels Ford.","emailTxt":"ruben@fordcountry.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":57,"imageUrl":"https://cdn-user.dealerrater.com/images/ce9ce78e0d1b.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1117584000","industryStartDtUtc":"1117584000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":478756,"personPtyId":37200185,"firstName":"Jose","lastName":"Campuzano","titleText":"Finance Director","shortBioText":"Hello, I grew up and graduated from Prosser and have lived locally most of my life. Father of two wonder boys. I have been employed by Tom Denchel Ford for 16 yrs now. I started my career as a Sales Professional in 2001 and got promoted to the Finance department in 2008 and now this is my passion. I love what I do and enjoy see the smiles on our valued customers. On my time off I enjoy spending quality time with family and take short road trips to the mountains.","emailTxt":"josec99@live.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":80,"imageUrl":"https://cdn-user.dealerrater.com/images/286fda8eaf9e.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1001894400","industryStartDtUtc":"1001894400","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":478758,"personPtyId":38182264,"firstName":"Manny","lastName":"Benitez","titleText":"Finance Manager","shortBioText":"Born in Phoenix, AZ and Raised in Grandivew, Wa. A Persian Gulf Veteran who served on the Flight Deck of the USS Abraham Lincoln enjoys time with his little boys, biking, golfing, and charitable for work his community.","emailTxt":"manny@fordcountry.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/c11fb5ba176c.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"833587200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":478612,"personPtyId":37165419,"firstName":"Genaro","lastName":"Mendoza","titleText":"Sales Consultant","shortBioText":"My name is Genaro Mendoza. I have been with Tom Denchel Ford in Prosser for a while and I love the atmosphere, coworkers, and community I have the pleasure of being a part of. I take pride in taking care of and treating all of my customers, friends, and family with respect and top priority.","emailTxt":"genaro.mendozaford@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/8fc7a752d676.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1412132400","industryStartDtUtc":"1412132400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477120,"personPtyId":37165011,"firstName":"David","lastName":"Gonzalez","titleText":"Sales Manager","shortBioText":"My name is David Gonzalez and i'm born and raised in Prosser WA, graduated class of 1999. I have the most amazing woman in my life and five beautiful children. I began my career at Tom Denchel Ford over 10 years ago and it has been the most amazing experience where I have not just made customers but friends. I have experience in the finance department as well as over 15 years in the retail sales industry. I am blessed to work for such a family oriented establishment who really cares about our customers needs and our community. Outside of serving our guests I enjoy spending time with my family and friends, making it to basketball games, ballet recitals, and all the fun that comes with raising five children as well as being involved with community events. It would be my pleasure to serve you with all your automotive needs and assure you I will go above and beyond to make you completely satisfied!","emailTxt":"david@fordcountry.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/7dcedeab811d.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1177977600","industryStartDtUtc":"1177977600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478694,"personPtyId":37164406,"firstName":"KC","lastName":"Flores","titleText":"Service Advisor","shortBioText":"I grew up in the lower Yakima valley with a mother in law enforcement and my father was in the car business. So I have been around the car business for a long time. I now have a family of my own a beautiful wife and a 2 year old monster who makes life eventful. And if I am not in the shop helping out any one who walks through the door, you can find me on the water fishing!!!!","emailTxt":"kc@fordcountry.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/b9d7725ec2d4.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1254355200","industryStartDtUtc":"1254355200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":478608,"personPtyId":37382177,"firstName":"John","lastName":"Hancock","titleText":"Sales Consultant","emailTxt":"john@fordcountry.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/b6091ae9baca.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"770428800","industryStartDtUtc":"770428800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478690,"personPtyId":37164529,"firstName":"Isaac","lastName":"Hernandez","titleText":"Parts Manager","shortBioText":"Been in Ford parts for about 4 years but in the automotive world for more than 11 years","emailTxt":"isaac@fordcountry.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/e66a0e0279fe.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1349049600","industryStartDtUtc":"1349049600","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":477119,"personPtyId":37379766,"firstName":"Brandon","lastName":"Johnson","titleText":"General Manager","shortBioText":"I have lived in Prosser for 9 years and it has been the best decision I ever made. I have three great kids and a beautiful wife of 21 years. I enjoy playing golf and spending time with all the great friends we have made here. I also enjoy getting involved with events that help our community. Please feel free to contact me for any reason. I want all our customers to be \r\nhappy.","emailTxt":"brandon@fordcountry.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/db2af0430d9f.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1230768000","industryStartDtUtc":"767750400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478691,"personPtyId":37164404,"firstName":"Doug","lastName":"Butler","titleText":"Service Supervisor","shortBioText":"I HAVE BEEN IN THE AUTOMOTIVE FIELD SINCE I WAS 18. HAVE ALWAYS ENJOYED HELPING PEOPLE. COME IN AND LET US HELP YOU","emailTxt":"dougb@fordcountry.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/6b96122a3e5a.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"362793600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":478692,"personPtyId":37380812,"firstName":"Abel","lastName":"Valenzuela","titleText":"Service Advisor","emailTxt":"abel@fordcountry.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/a6ff327d3352.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":478605,"personPtyId":37130572,"firstName":"Todd","lastName":"Brown","titleText":"Sales Consultant","shortBioText":"My name is Todd Brown. I am something of an outdoors guy. Enjoy ice fishing when I am not enjoying the company of my loyal customers down here in Prosser.","emailTxt":"toddb@fordcountry.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/1b361965a50f.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1283299200","industryStartDtUtc":"1283299200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477118,"personPtyId":37024163,"firstName":"Jordon","lastName":"Bogart","titleText":"Internet Manager","shortBioText":"Since I can remember I have been in or around the auto industry growing up in this Ford dealership. Before fully committing to Ford as a career, I served in the military for a few years and had a year long vacation in Afghanistan. At home supporting me was my beautiful wife and our two kids. I have been with Ford for 4 years and happy to be around the best vehicles on the market. I look forward to meeting new people daily and assisting them into the vehicle of their dreams! Contact me for your next vehicle and I will work hard to make it a quick and easy experience.","emailTxt":"jordon@fordcountry.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/e54fae86cbf8.jpg","drDealerId":30062,"industryStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":494191,"personPtyId":39119382,"firstName":"Shawn","lastName":"Wabeke","titleText":"Service Manager","emailTxt":"shawn@fordcountry.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/87446d6c4c21.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":478725,"personPtyId":37159740,"firstName":"Arnold","lastName":"Orozco","titleText":"Sales Professional","emailTxt":"arnoldfordcountry@hotmail.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/1523b59c7340.jpg","drDealerId":30062,"dealerEmpStartDtUtc":"996624000","industryStartDtUtc":"996624000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":553652,"firstName":"Eddie","lastName":"Lopez","titleText":"Sales Professional","emailTxt":"Eddie@fordcountry.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":30062,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Tom Denchel Ford Country, Prosser

Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Tom Denchel Ford Country, Prosser Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 AM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2017

One Store, 3 locations. Prosser, Washington, Two in Hermiston, Oregon. We sell new Ford, Chrysler, Dodge, Jeep Ram and h

...

ave over 300 used vehicles in stock! If you can't come to us, we will come to you! Over 100 lenders and we accept all trades! Quick, Easy and Convenient car buying from Tom Denchel Auto Group!

"Over 600 Vehicles in stock! We accept all trades! Quick, Easy and Convenient"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
395 lifetime reviews. Includes reviews of Tom Denchel Ford Country, Prosser from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2018

    Genaro was awesome! He was very informational and found us a great deal! Will definetly be recommending friends and family! Thank you again... for the outstanding Customer Service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Denchel Ford Country Prosser

    We really appreciate you taking the time to leave us feedback on your visit! It is great to hear our Staff took such great care of you! We hope to see... you here again!


    Worked with:
    Genaro Mendoza

    Sales Consultant

    (5.0) 43 reviews

  • 5.0 out of 5
    October 14, 2018

    Genaro was a patient, professional, and kind salesman. Jose helped answer all of our financial questions. We enjoyed working with their team and will be... back for future car purchases.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jose Campuzano

    Finance Director

    (5.0) 80 reviews

    Genaro Mendoza

    Sales Consultant

    (5.0) 43 reviews

  • 4.8 out of 5
    October 11, 2018

    Genaro Mendoza was my salesperson and spent a lot of time explaining everything about the Ford Escape I was interested in. He made every effort to show... me how all the technical parts of it. He and his manager were very friendly, considerate and respectful. I would recommend Tom Denchel???s Ford Country to everyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Denchel Ford Country Prosser

    We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe tra...vels!


    Worked with:
    Genaro Mendoza

    Sales Consultant

    (5.0) 43 reviews

    Brandon Johnson

    General Manager

    (4.9) 21 reviews

  • 5.0 out of 5
    September 30, 2018

    Service was great. No run around. Got vehicle delivered in few days from another dealer and was in and out in less than 2 hr

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ruben Munguia

    Sales Consultant

    (5.0) 57 reviews

    Manny Benitez

    Finance Manager

    (5.0) 44 reviews

  • 4.8 out of 5
    September 30, 2018

    Koty Kollmar, car sales representative did great at finding me the perfect car and communicating with me through the entire buying process. He even set... up service for adding cruise control and tinted windows in my car before I picked it up to it take home. I have recommended Koty At the Tom Denchel dealership to many friends and family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Koty Kollmar

    Sales Consultant

    (5.0) 40 reviews

  • 5.0 out of 5
    September 30, 2018

    The service was stupendous. After communicating back and forth with a salesman at denchels they were able to get me in a truck that was in my price range... and exceeded my expectations.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Koty Kollmar

    Sales Consultant

    (5.0) 40 reviews

    Jose Campuzano

    Finance Director

    (5.0) 80 reviews

    KC Flores

    Service Advisor

    (5.0) 27 reviews

  • 4.8 out of 5
    September 30, 2018

    Koty was the salesperson who helped us buy a new car. He was very easy to work with and made our experience a positive one. Only negative thing is when... I didnt buy the extended warranty and gap through them Manny pouted a little about not getting the sales I would have rather not heard it. Kudos to Manny however for the very quick and efficient work to get me out of there fast. Still the best car dealership experience I have had by far and will be a returning customer.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Denchel Ford Country Prosser

    We are happy we could make your experience a positive one! At Tom Denchel Ford Country Inc, we value our customers and we look forward to seeing you o...n your next visit. Take care!


    Worked with:
    Koty Kollmar

    Sales Consultant

    (5.0) 40 reviews

    Manny Benitez

    Finance Manager

    (5.0) 44 reviews

    John Hancock

    Sales Consultant

    (5.0) 16 reviews

  • 5.0 out of 5
    September 30, 2018

    This dealership gave us the best purchasing experience we've had in many years of buying new vehicles. All staff were attentive to customer needs and... provided an excellent level of customer service. We would not hesitate to recommend this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ruben Munguia

    Sales Consultant

    (5.0) 57 reviews

    Brandon Johnson

    General Manager

    (4.9) 21 reviews

  • 5.0 out of 5
    September 29, 2018

    We were in Prosser for a business meeting and drove into Denchel Ford to see what they had to offer. Got great service from Ruben Munguia and a great... deal on our new 2018 F350 Super Duty truck. We would highly recommend the extra time to come to Prosser. They had a nice selection of trucks, were price competitive and hassle free. All the people we dealt with were professional and friendly. Thanks for making this a great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Denchel Ford Country Prosser

    We set high expectations for ourselves so it¿¿¿s gratifying to hear you had a great experience with us. If you have any additional needs or questions,... we will be more than happy to assist you! Safe travels!


    Worked with:
    Ruben Munguia

    Sales Consultant

    (5.0) 57 reviews

    Jose Campuzano

    Finance Director

    (5.0) 80 reviews

  • 5.0 out of 5
    September 25, 2018

    I have been doing business with tom denchel for years and have always had excellent experiences with the whole team.i have high trust in this team, they... are always going out of their way to help.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Denchel Ford Country Prosser

    Your satisfaction means a lot to us, and we truly appreciate you choosing Tom Denchel Ford Country Inc for all of your automotive needs. Please don't ...hesitate to call if you'd like further assistance.


    Worked with:
    Koty Kollmar

    Sales Consultant

    (5.0) 40 reviews

    Jose Campuzano

    Finance Director

    (5.0) 80 reviews

    Manny Benitez

    Finance Manager

    (5.0) 44 reviews

View More Reviews