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This was the absolute worst waste of my time ever.
This was the absolute worst waste of my time ever. They were very unwilling to work with us and very unhelpful. They were trying to scam us even after I told them I was privy to their ways not about to let them scam me. They are very uncaring and do not work hard to get business and it shows.
The absolute worst car buying experience ever!
The absolute worst car buying experience ever!! Purchased a 2017 Nissan Frontier, just a few hours after buying this truck the engine light comes on. I call my salesmen Jeff, nice guy, Jeff turns this over to Will Robertson, and at first Will seems to be reassuring in that they will fix whatever is wrong with it and then states that he is almost 100% sure that it some kind of air leak issue and that it should be an easy fix. A couple of days go by and I haven't heard anything, so I call and I get the run around, I was transferred and put on hold for so long that I ended up hanging up. I call the next day, and now Will is snippy with me. Will states that they ordered some parts and I asked what parts were ordered, Will then asked me " Why do you want to know?!" Well Will it's my truck and I want to know what's being done to it. He said I ordered fuel injectors, cleaned the gas tank, and replaced the plugs, he said it'll be 3 to 5 days to get the injectors, and while on the phone with me, he is talking to other people he then goes on a tangent how it's his money and the injectors are going to be $1800. I said ok, well I'm not sure why you felt the need to attack me with that information and honestly I don't think he knows why he felt the need to attack me either. 7 days later I call and ask about the truck, now I'm given to Lisa (nice lady), Lisa says " oh Diane did you get my message?" No Lisa I did not......she reads me back a phone number and what do you know, it's not my phone number, nowhere near what my number is, and then she reads me back an address, nope not my address...so they have the totally wrong person but it's my truck information. I pick my truck up, get home start to disinfect it and what do you know, the new sunscreens I had purchased are missing, there was a dent and scratches and the right rear bumper and the new purchase paperwork is missing from my truck and they didn't replace the windshield wipers either ( which was part of the deal, that they volunteered to do). Needless to say, this was the ABSOLUTE WORST CAR BUYING EXPERIENCE EVER!!
First time coming to the dealership to check out their inventory. They were very friendly and helped explain the process the used cars go through in their dealership.
Arrogant Service Manager
Service under recall. Made an appointment after several reminders to get it fixed. Loaner not available but was offered shuttle service. On the day of appointment, first I was told that appointment is for the next day but will accommodate. Jessica did not change it to right date when I made appointment. I was informed that no shuttle service available today even though it was confirmed at the time of appointment. Loaner car also not available. I was asked to wait - may take two hours. I said what I am to do for this long during this Covid pandemic and I am diabetic/high BP patient. After some arguments I told the service manager to change the recalled part and I will wait- and curse everyone for this problem. On this I was told that service will not be done to my car and I should leave. I asked to give me a note that you will not perform the job and was refused. I asked to talk to manager and that was also refused. One service technician came and was yelling at me. At this point I decided to leave the dealership. I have owned two Nissan cars so far but looks like next one is going to be from a different manufacturer.
Returning buyer - always a great experience
My family is loyal to the Nissan brand and one particular salesman. This place always has our best interest in mind, and we come out loving what we get!
Great car buying experience! 👍
This was one of my smoothest and easiest car buying experiences ever. I'm disabled and can only be out a couple of hours @ a time. Went in on Sat. and test drove 2 cars. I told Gage Sullivan how much I could afford, and he directed me to corresponding vehicles. He did not try to upsell me. I met the sales manager, Cliff. Everyone was extremely kind. I had to leave before completing my transaction. They held the car until Sunday without any money down. Went back on Sunday. My car was prepped, the paperwork was waiting and Kevin in finance helped me fill out the contract. It all went very quickly 😁. I couldn't be happier. Will definitely check here for my next car!
Great customer service. Friendly staff
Jesse was very informative and I was relaxed about the deal. Jesse had no problems answering my questions. Best service I have ever had. Thanks.
Bought another new Nissan.
The folks at Bill Robertson's have it easy. They are selling a great product. I just bought my 3rd Nissan. I spent 3 days going to every dealership in town and everywhere I went I compared what I looked at to the Nissan. Bill Robertson's was not the only Nissan dealership I visited but it's the one I keep coming back to. The sales staff doesn't give me the run around. I don't get the 'bait and switch'. I don't get pushed into something I don't want. I get inelegant answers to my questions, whether my sales person knows or has to get the correct answer from someone who knows more. I would always like to pay less for a new car, but i always feel like i got a fair deal none the less. I would recommend buying a Nissan if you are in the market for a new car, and Bill Robertson's is a good place to find just the right one.
Best car buying experience
Billy tallman was fantastic grate customer service knew exactly what i wanted and got me approved asap he know whst i wanted and did not waiver from that
Gage helped me find the perfect car for my daughter and I! He got me right in and right out. Very friendly . Would most definitely come back again .