Excellent service as always. Friendly staff, knowledgeable and very helpful. We only buy, lease and do our repairs/maintenance with Frei.
Great customer service! Second time leasing and they make everything so easy and ready for you. We travel to go there so that means alot.
Will never buy tires from frei again . No road side protection plan offered. Should have biught them fron willets or pomps. They offer a road hazard plan... and have free tire rotations. Frei did not offer this to me
Repairs were made in a timely and professional manner. Service Rep. was very good, service manager made you feel like you're bothering him (no personality).... I did have to call to find out if parts ordered were in and to schedule a repair time. Service stated they would call me when parts arrive. I've been waiting for over a week on other parts as part of a recall repair, no word yet? Overall I would give them a satisfactory.
Was told when I scheduled the work that the hood and tailgate were covered under warranty. Then I received a call the day they were working on it, telling... me the hood was not covered and what did I want to do about it. No explanation from the dealership, the body shop had to call and tell me. Then when I did call the dealership, they said it was decided not to cover it and it would cost me $500.00 to fix the hood. I then received the vehicle back from the body shop and found areas of bare metal where they were suppose to paint. Sloppy job and poor customer service
Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (906) 451-4941 when you can so we can add...ress this situation directly. Thank you and have a great day.
Inspection wasn’t done. Things weren’t checked yet they tried to sell my wife parts. I would recommend this dealer to buy a car, but not service my vehicles.... Every time you go to the service department there are all new faces. They need to get and keep good people and rebuild there service reputation.
Amazing people always friendly except for one sales woman that I now don't feel welcome
Hi there, thank you; we appreciate your feedback! Thank you again for choosing Frei Chevrolet and we hope to see you again.
well done. I was at Frei Chevrolet for a little over an hour. Repairs I requested were performed. All sales and service reps greeted me with a smile.... Very friendly environment. coffee was good, too.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Frei Chevrolet and we hope to see you again soon!
Dropped my '15 Silverado off for an oil change and tire rotation. The folks that I interacted with at Frei are always very friendly and helpful. They... offered a free car wash and a $22 detailing which I jumped on! The person who did the detailing job should get a pat on the back because it looked like a $200 detail job. Thank you!!
The salesmen and others did an excellent job of explaining the functions of the vehicle and how they work. they seemed very knowledgeable about their... product.