FREI Chevrolet

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 17, 2019

    Excellent service as always. Friendly staff, knowledgeable and very helpful. We only buy, lease and do our repairs/maintenance with Frei.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 18, 2019

    Great customer service! Second time leasing and they make everything so easy and ready for you. We travel to go there so that means alot.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    April 4, 2019

    Will never buy tires from frei again . No road side protection plan offered. Should have biught them fron willets or pomps. They offer a road hazard plan... and have free tire rotations. Frei did not offer this to me

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    April 3, 2019

    Repairs were made in a timely and professional manner. Service Rep. was very good, service manager made you feel like you're bothering him (no personality).... I did have to call to find out if parts ordered were in and to schedule a repair time. Service stated they would call me when parts arrive. I've been waiting for over a week on other parts as part of a recall repair, no word yet? Overall I would give them a satisfactory.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    September 11, 2018

    Was told when I scheduled the work that the hood and tailgate were covered under warranty. Then I received a call the day they were working on it, telling... me the hood was not covered and what did I want to do about it. No explanation from the dealership, the body shop had to call and tell me. Then when I did call the dealership, they said it was decided not to cover it and it would cost me $500.00 to fix the hood. I then received the vehicle back from the body shop and found areas of bare metal where they were suppose to paint. Sloppy job and poor customer service

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (906) 451-4941 when you can so we can add...ress this situation directly. Thank you and have a great day.

  • 2.0 out of 5
    August 31, 2018

    Inspection wasn’t done. Things weren’t checked yet they tried to sell my wife parts. I would recommend this dealer to buy a car, but not service my vehicles.... Every time you go to the service department there are all new faces. They need to get and keep good people and rebuild there service reputation.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 21, 2018

    Amazing people always friendly except for one sales woman that I now don't feel welcome

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi there, thank you; we appreciate your feedback! Thank you again for choosing Frei Chevrolet and we hope to see you again.

  • 5.0 out of 5
    March 7, 2018

    well done. I was at Frei Chevrolet for a little over an hour. Repairs I requested were performed. All sales and service reps greeted me with a smile.... Very friendly environment. coffee was good, too.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Frei Chevrolet and we hope to see you again soon!

  • 5.0 out of 5
    January 26, 2018

    Dropped my '15 Silverado off for an oil change and tire rotation. The folks that I interacted with at Frei are always very friendly and helpful. They... offered a free car wash and a $22 detailing which I jumped on! The person who did the detailing job should get a pat on the back because it looked like a $200 detail job. Thank you!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2017

    The salesmen and others did an excellent job of explaining the functions of the vehicle and how they work. they seemed very knowledgeable about their... product.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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