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Worst experience I've ever had buying a vehicle. Vehicle was delivered to me dirty and covered in salt. Had to pay to get it detailed and cleaned properly.... My used vehicle they were taking was by far cleaner. My vehicle was worth more so they owed me money, money they forgot to bring. There was minor scratches to the new vehicle that I had to take my time to get estimates on to get repaired. The window sticker was missing and I still to this day haven't received a copy of it. Even though I requested no paperwork to be thrown away. I only received partial copies of the documents I signed and had to ask for the rest. As of right now I have called the business office/Title clerk numerous times and they still have NOT sent my information off to the DOL so I can register my Truck which temp plates expire 10/10/2020. The internet manger has been the one I've dealt with from the start. He as well as the business office have pushed me off numerous times. I have had to call/text every single time to get updates about the above issues. Great news, I love my truck, but I will never ever buy from Lithia in Helena again. They clearly don't care about anything once the paperwork is signed. Buyer beware. Save yourself the trouble and headache, buy elsewhere.
I will never buy from them again. Financed 2 cars in the last year. One at dodge one a ford. Worst experience I have ever been through. Read the fine print
No complaints at all. The financing specialist, in particular, was extremely knowledgeable and helpful.
Kenny and Justin did a great job with the purchase of our new Jeep Wrangler. We also appreciated Chris in the finance department. Kenny did a great job... on our vehicle orientation. Thanks we would recommend this dealership to others.
Jason Jahn was great to work with. He was very patient, showed us lots of options and helped us get a vehicle that fit our budget.
It was alright had some troubles but overall it was nice thank you for the business and service you could work on the coffee though
Kenny and Ginger were excellent and great to deal with.
My experience was good. The service advisor, Josh I think, brought me a quote on a new side mirror as my mirror was cracked. I was going to ask for a quote... but had forgotten to ask, when, while waiting in the lobby, Josh brought me a quote. I thought it was doing more than expected and that's how you achieve customer satisfaction. Customer service is doing the service that is asked, customer satisfaction is doing more than expected. I was satisfied. I can't really evaluate the work done. It was an oil change and I didn't witnesses it. I trust they used the right oil and filter and did the work correctly.
Was a great experience from start to finish the service department is second to none!
Lithia Dodge of Helena are the most wonderful people. I had a situation where I needed some service and Tony Josh and Howard got us in goddess taken care... of and on our way. We don't know what we would have done without them. If we didn't live near this dealership I honestly would travel from many miles away to buy a vehicle where these . This type of professional and caring people are employed. Andy petek salesperson there took the time to help us understand our navigation and believe me he was working with a couple folks that didn't get it right away he's a wonderful person to work with I'll be buying my next car from him.