Lithia Chrysler Jeep Dodge RAM of Helena

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
183 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 8, 2020

    Worst experience I've ever had buying a vehicle. Vehicle was delivered to me dirty and covered in salt. Had to pay to get it detailed and cleaned properly.... My used vehicle they were taking was by far cleaner. My vehicle was worth more so they owed me money, money they forgot to bring. There was minor scratches to the new vehicle that I had to take my time to get estimates on to get repaired. The window sticker was missing and I still to this day haven't received a copy of it. Even though I requested no paperwork to be thrown away. I only received partial copies of the documents I signed and had to ask for the rest. As of right now I have called the business office/Title clerk numerous times and they still have NOT sent my information off to the DOL so I can register my Truck which temp plates expire 10/10/2020. The internet manger has been the one I've dealt with from the start. He as well as the business office have pushed me off numerous times. I have had to call/text every single time to get updates about the above issues. Great news, I love my truck, but I will never ever buy from Lithia in Helena again. They clearly don't care about anything once the paperwork is signed. Buyer beware. Save yourself the trouble and headache, buy elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 8, 2020

    I will never buy from them again. Financed 2 cars in the last year. One at dodge one a ford. Worst experience I have ever been through. Read the fine print

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • September 26, 2017

    No complaints at all. The financing specialist, in particular, was extremely knowledgeable and helpful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 5, 2020

    Kenny and Justin did a great job with the purchase of our new Jeep Wrangler. We also appreciated Chris in the finance department. Kenny did a great job... on our vehicle orientation. Thanks we would recommend this dealership to others.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 5, 2020

    Jason Jahn was great to work with. He was very patient, showed us lots of options and helped us get a vehicle that fit our budget.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    February 27, 2020

    It was alright had some troubles but overall it was nice thank you for the business and service you could work on the coffee though

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 28, 2020

    Kenny and Ginger were excellent and great to deal with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 26, 2020

    My experience was good. The service advisor, Josh I think, brought me a quote on a new side mirror as my mirror was cracked. I was going to ask for a quote... but had forgotten to ask, when, while waiting in the lobby, Josh brought me a quote. I thought it was doing more than expected and that's how you achieve customer satisfaction. Customer service is doing the service that is asked, customer satisfaction is doing more than expected. I was satisfied. I can't really evaluate the work done. It was an oil change and I didn't witnesses it. I trust they used the right oil and filter and did the work correctly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2019

    Was a great experience from start to finish the service department is second to none!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 24, 2019

    Lithia Dodge of Helena are the most wonderful people. I had a situation where I needed some service and Tony Josh and Howard got us in goddess taken care... of and on our way. We don't know what we would have done without them. If we didn't live near this dealership I honestly would travel from many miles away to buy a vehicle where these . This type of professional and caring people are employed. Andy petek salesperson there took the time to help us understand our navigation and believe me he was working with a couple folks that didn't get it right away he's a wonderful person to work with I'll be buying my next car from him.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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