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Reviews

Average Ratings

4.9
170 lifetime reviews.
  • You can't go wrong!

    Completely an incredible expierence. Outstanding staff and customer service, great prices, and people who really want to help. I feel like I bough...


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    Completely an incredible expierence. Outstanding staff and customer service, great prices, and people who really want to help. I feel like I bought a car from a friend not a sales person. I would suggest everyone looking into a new or used vehicle to check out Jess Ford in Pullman Washington. Absolutely an incredible experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Customer Service!

    I know I already sent a great review to Jess Ford, Tommy, Steve and Jeff, but I think they deserve another one! I was unable to get a ride over to...


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    I know I already sent a great review to Jess Ford, Tommy, Steve and Jeff, but I think they deserve another one! I was unable to get a ride over to pick up my son's new car, so Tommy Coffee offered to deliver it to our house in Moscow! If that isn't outstanding customer service I don't know what is! I recommend this car dealership to everyone in this area! They are great and they make buying a new or used vehicle a breeze! Thank you so much Tommy and everyone at Jess Ford!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Dealer in the Nation!!!!

    Jess Ford is the best dealer to work with. Wayne and Jim were excellent! We flew 1100 miles to Washington just to work with Jess. They picked us u...


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    Jess Ford is the best dealer to work with. Wayne and Jim were excellent! We flew 1100 miles to Washington just to work with Jess. They picked us up at the Spokane Airport and drove us all the way down to Pullman to buy a low mile unicorn 2010 Sport Trac Adrenalin. Their attention to detail is top notch. Wayne's general concern for our driving back to Colorado in the middle of the winter speaks volumes as to the type of service you'll get there. They not only treat you as a respected buyer, they treat you like family! You can immediately tell their team loves cars, loves to sell cars, and loves to satisfy their customers. They don't waste money on a flashy show room. They work with you to get the best deal with the best service, and they know you'll be back because it's the best buying experience. I can't thank Jess enough for getting us the car we needed and all the care we received at the price that was great! A+ guys. Excellent!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Jess Ford

    Very friendly and helpful with our purchase. And patient


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    Very friendly and helpful with our purchase. And patient

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • service

    I hope you are going to start washing cars again in the spring

    Dealer Response

    Thanks, Philip! We hope to be of service to you again! Take care!


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    I hope you are going to start washing cars again in the spring

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks, Philip! We hope to be of service to you again! Take care!


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  • great service

    The team at Jess Ford were excellent. Wayne and Steve especially. Very friendly and knowledgeable. I look forward to working with them in the f...

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Paul. Thanks again for your business! Take c...


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    The team at Jess Ford were excellent. Wayne and Steve especially. Very friendly and knowledgeable. I look forward to working with them in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Paul. Thanks again for your business! Take care!


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  • Great Service Work

    Pickup went in for a vibration. Staff was very helpful in obtaining a loaner vehicle for me while my parts were on back order. When the loaner veh...


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    Pickup went in for a vibration. Staff was very helpful in obtaining a loaner vehicle for me while my parts were on back order. When the loaner vehicle I had failed by brake failure, Jim Jess and Andrew Seaman did great of getting me a new vehicle right away and towing the broken down vehicle. When the service shop finished my pickup, they also were able to provide an oil change the same day when asked. Great job by Jess Ford of Pullman!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Ford Edge

    Everyone at Jesse Ford was spot on! They made our experience easy and fun. No pressure no hassle. Mr Coffee went through all the extras carefully ...


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    Everyone at Jesse Ford was spot on! They made our experience easy and fun. No pressure no hassle. Mr Coffee went through all the extras carefully and accurately. Even Jesse came out and said thank you to us. We have told everyone we know about our experience there. I LOVE my new Ford Edge !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent operation in a small town

    I have been a Ford man since my first car. I have purchased 10 new Fords in my life, most being pickups. The local dealership has been under thr...

    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Mangiantini! We hope to be of service to you again! Take care!


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    I have been a Ford man since my first car. I have purchased 10 new Fords in my life, most being pickups. The local dealership has been under three owners since I moved to Pullman in 1984. Under the previous two, each new vehicle was treated as if it were the only one in the world and that they were the only Ford dealer in 1,000 miles, so they pretty much held to MSRP and low-balled you on the trade. Jim Jess came to town after purchasing the dealership. Almost immediately, you could tell that he knew how to operate a dealership in a small town. Coming from the family's other dealership in Grand Coulee, he was a veteran at making people happy, donating to local charity, and being actively involved in the community. In 2013, I was in the market for a new Super Duty. I gave Jess a shot and ultimately, because of a $3,500 difference in a deal with 2 trades, ended up buying the truck elsewhere. They gave me their best shot and they couldn't quite make it happen. There were no hard feelings between us and Jess serviced the vehicle from the day it was new. I fell in love with the 2017 Super Duty and started to shop. I always shop to at least two dealers when I have a trade just to be sure that I am not being low-balled on my trade. This time, I shopped it at a high-volume dealer in a large city close by. I took those same numbers to Jess, and within an hour of working every angle, they had found a way to make it work for me, saving me about $3,000 from the large dealer. I was out of there in less than 90 minutes. They are a no-pressure dealer, yet people come from all over to buy there. Sometimes, because we are in a small town, they can't offer you nearly as much for your trade as a city dealer can, especially when it isn't a Ford. When that happens, there are no hard feelings and they still treat you well when you come in for service and warranty. But, as evidenced by this purchase, they will do everything they can to make a deal happen. I am loyal to them always, even if they can't make a deal work. I will always give them a shot at every deal until I am gone. Excellent sales staff, excellent F&I manager, excellent parts and service folks, and most importantly, an excellent owner who creates the whole atmosphere that makes the place what it is. Thank you Jess Ford and staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Mangiantini! We hope to be of service to you again! Take care!


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  • The best...

    Steve,Larry and Jeff were the best..:) they went over the top with their customer service.Every one at Jess Ford are the best I will always come b...

    Dealer Response

    Mark, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Our team is dedicated to providing top-quality...


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    Steve,Larry and Jeff were the best..:) they went over the top with their customer service.Every one at Jess Ford are the best I will always come back to Jess Ford..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mark, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


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