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Reviews

4.0
9 lifetime reviews.
  • Great customer service and repairs

    I have purchased a car here and that was fine. I was traveling last summer and purchased my newer vehicle away from home... however when my car n...

    Dealer Response

    Thank you for choosing us! I am happy to hear that you enjoyed our service department. I will send you compliments to Gale and the drivers, they l...


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    I have purchased a car here and that was fine. I was traveling last summer and purchased my newer vehicle away from home... however when my car needed repair Five Star has been OUTSTANDING!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing us! I am happy to hear that you enjoyed our service department. I will send you compliments to Gale and the drivers, they love to know they have done a fantastic job!


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  • Never contacted me

    Trying to be a truck in the next 30 days and they never contacted me after a couple of attempts. Their loss. $60k will go somewhere else.

    Dealer Response

    Hi Kerry, thank you for your review. We have taken steps to improve our follow up procedures so people looking to do business with us do not slip ...


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    Trying to be a truck in the next 30 days and they never contacted me after a couple of attempts. Their loss. $60k will go somewhere else.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Kerry, thank you for your review. We have taken steps to improve our follow up procedures so people looking to do business with us do not slip through the cracks. Upon receiving this review we made several attempts to contact you without success to apologize for our error. I couldn't find evidence of additional attemtps to contact us in our system after your initial inquiry, perhaps you were emailing an inactive address. I am sorry we could not earn your business due to a technical error. I hope you will consider us in the future. Thank you for helping us improve our customer experience


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  • Worth the drive

    Drove from Tacoma, WA to look at a pre-owned vehicle that I saw there online. Initially communicated via email with Jeff Timmons and then Paul Woo...

    Dealer Response

    We have customers come from all over the state simply because we treat them right. (and also our lean vehicle pricing) Thank you for the review Ri...


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    Drove from Tacoma, WA to look at a pre-owned vehicle that I saw there online. Initially communicated via email with Jeff Timmons and then Paul Wood helped on the day we arrived, as it was Jeff's day off. Was looking at another vehicle at a dealer here in Tacoma but didn't want to settle for almost the truck I wanted. I did my research and the price of the vehicle there was not overpriced at all, and my trade in was valued where I felt it should be with no negotiation. Was no pressure and my wife, who hates car shopping, was more than happy with the experience, even with the long drive. My daughter and son-in-law are looking for a vehicle and I encouraged them to look online as it's worth the drive for a great experience purchasing a vehicle. Great experience and would shop there again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We have customers come from all over the state simply because we treat them right. (and also our lean vehicle pricing) Thank you for the review Rich, we really appreciate the feedback; it helps us know when we are on the right track to a great customer experience!


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