University Auto Center GMC/Buick/Cadillac

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
172 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 12, 2019

    Raymond and the UAC staff were very friendly and patient while my husband and I were looking for a new car. Raymond took a look at the list of what I wanted... in a car and, unlike all the other dealerships in Ellensburg, did not waste my time by showing me anything over my budget or that didn't match my criteria. I was looking for a car to replace one that was totaled in an accident, so since I currently had no car, Raymond drove the vehicle I wanted to test to my house and let me take it out for a drive with no pressure to buy. When my husband and I found our dream car at UAC, Raymond and Holly made the buying process extremely easy, and we did not feel rushed to sign any documents without thoroughly reading everything. In short, the friendly staff here was great at working with our needs and allowing us to purchase what we needed without pressuring us to purchase additional services that were not needed. This is the best dealership in Ellensburg, hands-down!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We will be sure to pass on the kind words to Raymond and Holly and we hope you continue to enjoy your vehicle, we are here for you if you need anything in the future.All the best.

  • 5.0 out of 5
    August 12, 2019

    This is my fourth purchase from UNiversity Auto Center. As always, friendly professional service and they got me a great rate. Very happy and highly recommended....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We hope you continue to enjoy your vehicle, we are here for you if you need anything in the future.All the best.

  • January 16, 2012

    My 2000 Dodge Intrepid was stolen, and I found a 2001 on-line at Cars.com. Right low mileage; Right price; and they even brought it to me! What wonderful... service! And, all the people I dealt with were SUPER! Did it all over the phone!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 23, 2019

    Had our truck towed in due to tranny line failure on Monday afternoon. They were booked full but still managed to do a quick trouble shoot to get parts... on order. After said and done, back on the road Tuesday. With good communication on what they found and had to replace and going the additional mile to check an engine light code and quick diagnosis. Bre was wonderful to work with and I am very much greatful for the quick and above average workmanship and customer service. I highly recommend University Auto for your auto needs. Thank you, Tim Bergstrom ARI INC, Or

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We will be sure to pass on the kind words to Bre and we hope you continue to enjoy your vehicle, we are here for you if you need anything in the future.

  • 5.0 out of 5
    July 17, 2019

    The salesman, Matt was great. Got a Sierra even better then I expected at a very fair price. They gave me what I wanted for my trade in too, This is my... second Sierra which I bought 11 years ago which I am keeping. ( we traded in my wife's car). The truck has 104 K miles and only had to have the brakes replaced. nothing else. We are proud to be a two Sierra family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We will be sure to pass on the kind words to Matt and we hope you continue to enjoy your vehicle, we are here for you if you need anything in the future.

  • 5.0 out of 5
    July 11, 2019

    I have purchased a number of vehicles over the years, and I have to say that this was the nicest experience I've had yet. Matt was helpful, kind and more... than willing to seek answers to my MANY questions. Sorry to say, this is the first time purchasing from you, but definitely won't be my last. Thank you. Sincerely, Laurie

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We will be sure to pass on the kind words to Matt and we hope you continue to enjoy your vehicle, we are here for you if you need anything in the future.

  • 5.0 out of 5
    July 10, 2019

    Bought a used truck while stopping in on a roadtrip because my wife and I were curious about the truck we saw online, and figured out it was the right... fit and a good deal. Our sales person was Jackson, and he did a great job of walking us through the options, talking through price options, and helping our kids stay comfortable while working through the process. The interactions were very easy and felt very genuine, none of the"sliminess" you worry you'll have to deal with in a used car dealer. Holly in finance was super personable and super professional, she helped make the paperwork fly by! After we bought the truck, Jackson even helped me take bike racks off the top of the SUV I was trading in, in the blinding sunlight of a really hot day, that's service! I recommend the dealer, and definitely recommend Jackson.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We will be sure to pass on the kind words to Jackson and Holly and we hope you continue to enjoy your vehicle, we are here for you if you need anything in the future.

  • 5.0 out of 5
    July 8, 2019

    My family and I had such a wonderful experience buying our ((new to us)) yukon from UAC. First thing first every single employee was extremely friendly... and knowledgeable. Not your average car dealerships employees. They treat you like a friend and not just another customer. I loved this about them! They have a play room for kids!! I can't praise them enough on this. It made the buying experience so much easier for my husband to be able sit down and go over everything while our kids were able to play and have a snack. Overall our experience was fantastic and I would recommend University Auto center over and over again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We will be sure to pass on the kind words to the sales team and we hope you continue to enjoy your vehicle, we are here for you if you need anything in the future.

  • 5.0 out of 5
    June 1, 2019

    Great experience. Matt did a great job attending us. Very energetic, did a great job finishing the deal. Highly would recommend this place to anyone!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We will be sure to pass on the kind words to Matt and we hope you continue to enjoy your vehicle and we are here for you if you need anything in the future. Thank you for being such a loyal UAC customer!All the best.

  • 5.0 out of 5
    May 31, 2019

    Aftet noticing a car online, Matt was a great help once I stopped in to look at it. I had a couple looks and a test drive before making the decision to... purchase. I never felt pressured and we ended up waiting a lot. He took great care to make sure I was happy. And after purchasing yet another car from UAC, they will continue to have a loyal customer for a long time. Thank you Matt for all your help and getting me into this great car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for telling us about your experience! We strive to give our customers the best experience possible and are glad we were able to give ...that to you! We will be sure to pass on the kind words to Matt and we hope you continue to enjoy your vehicle and we are here for you if you need anything in the future. Thank you for being such a loyal UAC customer!All the best.

View More Reviews