Jaguar Land Rover of Tacoma

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 21, 2019

    Wonderful experience!!! Charles Madison made the tedious process of Buying a New Car much more enjoyable and an easy process..Thanks Charles..We will send... Friends and Faimly to you,

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    May 19, 2019

    I brought my vehicle to this dealership after a bad experience with the Bellevue WA location. My car is under warranty and can only be serviced once a... year, I called this dealership to schedule and verify that I was withing the proper time frame and mileage requirements, the man on the phone assured me that I was. I scheduled my service appointment and took a day off from work, on the day of service I was told by the intake rep that I was in fact two weeks early for service and nothing could be done.... Even after I told him I took the day off just for this, still nothing could be done. This experience will lead me to sell my car very soon. Customer service for JLR is terrible. I would give one star but dont want to seem too extreme.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 8, 2019

    We own 4 Jaguars, two now in Florida since 2016 All have been serviced by Fife Jaguar since 2005 progressively with “newest”added in 2016 and 2018. (1995/1997/1998/2002)... Shane Frady is a superb Service Advisor and we are pleased with services on the two XJ8’s and Xj6’s. Inger and Ulf Goranson

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 3, 2019

    I have frequented this dealership for over 10 years now for service of my Jag and continue to find their service excellent. In particular, however, Shane... Frady has returned as one of the Service Advisers. He was my "go to guy" for years and it's great to have his experience and expertise back. Thanks very much!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 16, 2019

    very knowledgeable sales associate, who was very pleasant and helpful. He made it as stress free as possible, and I drove home ;with a very beautiful... car

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    January 13, 2019

    Denarius is wonderful to work with, he does what he can to understand your issue and get it it done right the 1st time....so Professional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 2, 2019

    JLR of Tacoma has always done right by me. All of my concerns are always addressed in a professional manner. I bought my Jag at another dealership and... due to unsatisfactory service there, I switched to JLR Tacoma.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 14, 2018

    Donarius is super helpful and friendly. He goes above and beyond to make sure I get top-notch service. He made sure he contacted me to to schedule my... yearly service. He takes care of my car like it’s his own!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 9, 2018

    I took my car in for an oil change. Suprised me how fast it took. Service was friendly and cool. I’m coming back for my next oil change.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 2, 2018

    I purchased my XKR here. Easy, no pressure process. I have it serviced here. Competent, friendly service. I’ve had it detailed here. It comes back looking... better than new. Other dealerships could take a lesson in taking care of the customer from this dealership. They are great! I think it also speaks well of their management too.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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