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Reviews

Average Ratings

4.9
Average based on 69 reviews.
  • Made car buying fun again

    Not pushy, very knowledgeable staff, helpful and made our car buying experience enjoyable. Highly recommend Paul Harrison and Jessie Figueroa.

    Dealer Response

    Thank you for leaving us this great review, Maria. We are very happy to hear that Paul and Jessie were knowledgeable and helpful during your recen...


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    Not pushy, very knowledgeable staff, helpful and made our car buying experience enjoyable. Highly recommend Paul Harrison and Jessie Figueroa.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Maria. We are very happy to hear that Paul and Jessie were knowledgeable and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • Consistently good over the years

    They were very helpful, and offered suggestions. It was easy to make an appointment. Nice lounge, with free WiFi, but they are not inexpensive.

    Dealer Response

    We appreciate your marvelous feedback, Joan. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities...


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    They were very helpful, and offered suggestions. It was easy to make an appointment. Nice lounge, with free WiFi, but they are not inexpensive.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your marvelous feedback, Joan. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • great service. Fast and courtious

    promptness,courtesy and very helpful with transportation from and to dealership after dropping vehicle off and needing to pick up after servicing

    Dealer Response

    Thank you for the feedback, Randy! One of our top priorities is exceptional customer care and we are proud that this was offered to you during you...


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    promptness,courtesy and very helpful with transportation from and to dealership after dropping vehicle off and needing to pick up after servicing

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Randy! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • Phone friendly

    Was able to do almost all of the process on the phone. Was grelected upon arrival and they gave good customer service

    Dealer Response

    Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Town Ford Lincoln. If you hav...


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    Was able to do almost all of the process on the phone. Was grelected upon arrival and they gave good customer service

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Town Ford Lincoln. If you have any further needs, do not hesitate to come back in for a visit. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • New Truck Search

    Minimum time spent in the negotiating process. Was given a fair price to begin with and a good offer on my trade in. Sales personnel were easy t...

    Dealer Response

    Thank you for leaving us this great review, Bruce. We are very happy to hear that we could be so helpful during your recent visit with us. We look...


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    Minimum time spent in the negotiating process. Was given a fair price to begin with and a good offer on my trade in. Sales personnel were easy to converse with and most helpful during the two sessions we were at Town Ford looking at 2 different trucks.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Bruce. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Kind regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • Happy with my new car

    Really helpful sales associate, provided me with a ride to the dealership and got my trade-in car there for me. It was a painless process to make ...

    Dealer Response

    Thank you for taking the time to share with us, Lisa! The goal of the Town Ford Lincoln team is to ensure a painless and enjoyable purchasing proc...


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    Really helpful sales associate, provided me with a ride to the dealership and got my trade-in car there for me. It was a painless process to make my purchase and use my existing car for a trade-in. I like my new 2016 Ford Focus very much.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share with us, Lisa! The goal of the Town Ford Lincoln team is to ensure a painless and enjoyable purchasing process for each of our customers. Enjoy your new Focus! Please remember that we're always here to assist you with any future auto needs! All the best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • Service

    Very friendly staff. I forgot to tell them to use full synthetic and they forgot to ask. They used blend. Offered to change it out. Good cust...

    Dealer Response

    Terry, we appreciate you for letting others know about your experience at Town Ford Lincoln. If you ever need anything in the future, please don't...


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    Very friendly staff. I forgot to tell them to use full synthetic and they forgot to ask. They used blend. Offered to change it out. Good customer service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Terry, we appreciate you for letting others know about your experience at Town Ford Lincoln. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • Great Service

    Fast, great receptionist. Dan was great as always. Jessie, Chad and the whole customer service crew are super special. Can't spend enough at To...

    Dealer Response

    Casey, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate t...


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    Fast, great receptionist. Dan was great as always. Jessie, Chad and the whole customer service crew are super special. Can't spend enough at Town Ford.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Casey, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Town Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Best, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • professional, clean surroundings. Friendly service

    professional - never feel like I'm being hustled. Friendly, clean surroundings. Every effort to make you feel like you have options while you wait...

    Dealer Response

    We appreciate your marvelous feedback, Julie. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilitie...


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    professional - never feel like I'm being hustled. Friendly, clean surroundings. Every effort to make you feel like you have options while you wait for your car to be serviced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your marvelous feedback, Julie. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Warm regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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  • great service as always

    very timely. done as promised. very friendly staff. will always take my truck there for service. have recommended the dealership to others.

    Dealer Response

    Barry, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud t...


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    very timely. done as promised. very friendly staff. will always take my truck there for service. have recommended the dealership to others.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Barry, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Warm regards, Chad Lee - General Sales Manager - chadl@yourtownford.com - (509) 663-2111 Ext. 171


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