New 866-755-7013 Dealer Website
Used 866-962-1099 Email Dealer
Service 866-709-1615

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Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:30 AM - 5:00 PM
Sun Closed
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Reviews

4.8
Average based on 96 reviews
  • Thank you!

    I would like to thank Ron King and the rest of the Gus Johnson team for an amazing truck buying experience. Ron was fair and considerate of our ne...


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    I would like to thank Ron King and the rest of the Gus Johnson team for an amazing truck buying experience. Ron was fair and considerate of our needs throughout this process.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Routine Oil Change and Tire Rotation

    As always - exceptional service in the Service Department! A loyal return customer.


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    As always - exceptional service in the Service Department! A loyal return customer.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Really the worst customer service

    Drove 80 miles to buy a truck, found one I liked. Sales staff was fine. But on leaving, they could find only one key for the vehicle. Which meant ...


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    Drove 80 miles to buy a truck, found one I liked. Sales staff was fine. But on leaving, they could find only one key for the vehicle. Which meant I would have to come back to get one, once one was ordered (because of electronics, the truck has to be there). So the system for key inventory is flawed. It gets worse, though. Get a call from the salesman a couple weeks later, they have a new key for me. I call to confirm I will come up following business day, salesman out on test drive but they'll give him the message. I leave home at 6, drive the 80 miles again and when I arrive, they have no idea I was coming, they'll have to try to fit me in. Then they begin looking for the key, and it is nowhere to be found--not even any record of its ordering or arrival. Salesman is out for 2 days. Service guys decide to hijack key from service folder of other customer who'd ordered a key (no telling how his day went). Since there was no record of an appointment for me, I would have to wait for someone currently busy to get to me, and since it was coming on to lunchtime, it looked like it would be 3 or so before they'd be done. Too bad for me. No apology for not having the key in the first place, none for screwing up the appointment, no acknowledgement that my wasted day came about as a result of their errors and screwups. Three weeks later, I get a call from the salesman: we found the key! And they triumphantly mailed it to me. Without an accompanying note of regret, or anything. Bad manners, bad system, bad execution.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since May 2016

Looking for a new 2016 or 2017 Ford? Look no further than Gus Johnson Ford in Spokane Valley, Washington. We offer a full lineup of new Ford vehicles and pre-owned cars. Our friendly Gus Johnson Ford Sales team is dedicated and will work with you to put you behind the wheel of the Ford vehicle you want at a price you'll love. Although Gus Johnson Ford is not open 24 hours a day, 7 days a week - our website is always open! GusJohnsonFord.com is where you can view all our New and Pre-Owned inventory any time of the day or night.

At Gus Johnson Ford we know you think a lot about where to take your car when it needs a little checkup or a repair. Bring it by the Gus Johnson Ford of Spokane Valley Service Department to be sure you are getting your car the best care possible. The Gus Johnson Ford service department cares about your safety and the life of your car.

Gus Johnson Ford has a fully stocked parts department with all the stuff you need to keep your car running in top shape. Our auto parts department is all factory original parts that fit your car like a missing puzzle piece. Come to Gus Johnson Ford and get the real deal today.

"The Ford Experts!"