Gus Johnson Ford

I would like to thank Ron King and the rest of the Gus Johnson team for an amazing truck buying experience. Ron was fair and considerate of our needs throughout this process.

As always - exceptional service in the Service Department! A loyal return customer.

Drove 80 miles to buy a truck, found one I liked. Sales staff was fine. But on leaving, they could find only one key for the vehicle. Which meant I would have to come back to get one, once one was ordered (because of electronics, the truck has to be there). So the system for key inventory is flawed. It gets worse, though. Get a call from the salesman a couple weeks later, they have a new key for me. I call to confirm I will come up following business day, salesman out on test drive but they'll give him the message. I leave home at 6, drive the 80 miles again and when I arrive, they have no idea I was coming, they'll have to try to fit me in. Then they begin looking for the key, and it is nowhere to be found--not even any record of its ordering or arrival. Salesman is out for 2 days. Service guys decide to hijack key from service folder of other customer who'd ordered a key (no telling how his day went). Since there was no record of an appointment for me, I would have to wait for someone currently busy to get to me, and since it was coming on to lunchtime, it looked like it would be 3 or so before they'd be done. Too bad for me. No apology for not having the key in the first place, none for screwing up the appointment, no acknowledgement that my wasted day came about as a result of their errors and screwups. Three weeks later, I get a call from the salesman: we found the key! And they triumphantly mailed it to me. Without an accompanying note of regret, or anything. Bad manners, bad system, bad execution.