Rydell Chevrolet Buick GMC Cadillac

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
1078 lifetime reviews.

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  • 5.0 out of 5
    October 15, 2020

    My experience with Rydell, specifically John Olderbak, was tremendous! I HIGHLY recommend doing business with this gentleman and Rydell as a whole! Thank... you very much

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your great review, Kevin! We're glad to have John on our team and that we could provide you with a positive experience. If you ever need... anything in the future, please don't hesitate to let us know. Take care, Kathy Lind, Customer Service Manager

  • 1.0 out of 5
    October 13, 2020

    I had a lovely interaction with Mike Menard. I test drove a few vehicles on a Monday. I took time out of my hectic life to go look and I brought my dad... with me who is also very busy. While I was driving one of the vehicles I was interested in, my dad got a phone call for work. He answered it and Mike was visibly annoyed that he would answer a phone call while riding in a car. Mike was extremely unprofessional and unable to answer all of my questions about the cars. Red flag, right? On Wednesday afternoon, I made up my mind and reached out to Mike to let him know I decided and we agreed Thursday at 6 pm, I would be buying a car. He did not inform me that I needed to put money down on a vehicle at any point through this process. So, I got insurance and everything squared away to buy this car. Mind you, this is my first time buying my own car so I wasn't too sure what to expect but I told Mike this thinking it would benefit me and he would be more helpful. Nope. I had asked for his advice on which car would be the best fit for me and my life and he had no interest in listening to me, he clearly only wanted to make a sale. Thursday at 11:18 AM, I received a text message from Mike asking me to put $500 down on the car. I replied asking him why not just start getting a loan set up for me since I was at work and would be in later that night to buy the car? He wasn't even brave enough to call me to tell me this. At 12:06 PM I was on a break at work and called him to see what was going on since he didn't bother to text or call me back. He informed me that someone else was looking at the car because "he dropped the ball" and forgot to hold the vehicle for me. I'm not sure how you "drop the ball" and forget to do your job. I asked him to please fix this because we had previously agreed that this vehicle would be mine and he replied that he sees stuff like this fall through all the time. He said well there's nothing I can do about it now because another salesman has the keys and someone else is interested in it. He gave me excuse after excuse to cover his mistakes. I asked that he involve a manager since this car was already supposed to have my name on it. He told me the manager said "it is what it is" because Mike failed to inform me that I needed to put money down and now they had another potential buyer there. At 12:40 PM, he called me back and informed me "it's a done deal, sorry." It was the most insincere apology I have ever heard. They sold the car out from under me when it should have been held with my name on it. I requested his manager reach out to me and he did but I was working so I was unable to answer his call. The managers have yet to return my calls and it's been almost a week. If I had "dropped the ball" like that in my job, I would be fired. This was completely ridiculous, easily avoidable, and the WORST customer service I have ever dealt with. I can definitely say Mike Menard will NOT be selling me or any of my family or friends a car. I am EXTREMELY disappointed in Rydell and all of the people that "dropped the ball" for my first car buying experience. If I could give 0 stars, I would.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your... visit.

  • November 1, 2017

    We had an absolute excellent buying experience when we purchased our GMC Acadia! Justin Bjarnason was our salesman and he went above and beyond what we... expected! He was thorough and upfront with everything! He made sure we had our minds set on the right vehicle! He kept asking us if we wanted to see anymore vehicles because his ultimate goal was to be 100% sure we loved the vehicle we were going to purchase. We had no pressure from him into buying the Acadia. I say that because we had decided to go with the Acadia if we were going to purchase from Rydell. We had other vehicles we were interested in at other dealerships, but the buying experience with him was ultimately the best and that played a huge factor in us buying from Rydell. He was very patient with us and let us make the decisions without trying to talk us into buying. When we got the approval to purchase the Acadia we told him around what time we would be in. He had the car nice and clean and ready to go when we arrived!! Also all the paperwork was waiting for us when we went inside! We didn't have to wait for anything! Justin knows what it takes to give an excellent experience! I will definitely go to Justin in future purchase and I am recommending him to anyone I know that is looking to purchase another vehicle! Thanks, Justin!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 31, 2020

    I went to Rydells to test drive a Honda Ridgeline, I left there owning it The processing procedure took about 2 hours total..I remember years past would... have to spend 1/2 the day at dealer buying a car. Was a very positive experience, would definetly buy from them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the excellent feedback, Di! All the best, Kathy Lind, Customer Service Manager

  • 1.0 out of 5
    February 18, 2020

    My 3 Year Old Daughter Got A Social Security Settlement Because She's Very Sick With Cystic Fibrosis.. I Bought A 20,000 vehicle from here and it broke... a month later and they keep saying it's fine and a humming noise is fine! Then after I tried getting that situation fixed they called my sister into a meeting and tell her all about my business Asif I'm a child. Just tell her everything that's going on and tell her if I don't stop calling and arguing to get my vehicle fixed that they are going to fire here and put slander on me! What kind of business is this? After I gave them 20,000 they do this. I HIGHLY RECOMMEND NOT COMING HERE EVER They don't care about their customers all they care about is the $$$$$$

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback, Jimmy. Here at Rydell Chevrolet Buick GMC Cadillac, we pride ourselves on customer satisfaction, and it appears that your... recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Kathy Lind, Customer Service Manager

  • 5.0 out of 5
    February 7, 2020

    Quick, easy, hassle free process. Frank was outstanding. Kept me up to date as to where we were at at all times. Made the process very enjoyable! I wouldn’t... go through anyone else.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Ryan, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Frank was there ...to provide you with such exceptional service! Thank you again and congratulations on your new car. All the best, Kathy Lind, Customer Service Manager

  • 5.0 out of 5
    December 18, 2019

    Our salesman Phil Yunker was excellent and very professional and knowledgeable,he helped us find the vehicle we wanted,the color was perfect and just the... model we were looking for

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review, Ron! Sincerely, Kathy Lind, Customer Service Manager

  • 4.0 out of 5
    November 21, 2019

    I bought a used vehicle from Rydell, Alex Hall was our salesperson and he did an outstanding job explaining everything about the vehicle and the process.... Alex is very personable and a pleasure to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 28, 2019

    Tiffany was a wonderful salesperson to work with in looking for a car for our newest driver in the family. The entire process was extremely easy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 20, 2019

    Jim Weber from Rydell's is the BEST salesman by far, in all the years of buying cars he surpassed every dealer that I have dealt with. His attention to... details, and customer service is truly amazing and personal!!! From the time I walked in the door I was greeted and made to feel like I was just as important as anyone else. I will never go anywhere else!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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