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BR was awesome! Took his time, easy going and knowledgeable. Dont like a vehicle for some reason, on to the next. You want to check out that vehicle you... passed on earlier, go for it. Want to test drive some trucks, here's the keys. Never pushed me towards something I couldnt afford. Definitely made a customer for life.
If you're like me, getting through 2020 was not an easy thing. I was hoping at the start of 2021 that life would start to get back to normal again, if... you are reading this review I hope that was the case for you. For me and my family that was not the case. My 12 year old son suffers from Crohn's disease and was hospitalized on Jan. 6th due to stomach pain that would double him over. He spent a total of 2 months off and on from January through early April. The incredible doctors at Children's Hospital performed surgery and my son's condition has since improved. However, on his first day home from the hospital, as I was driving into work at 3 in the morning, my truck started to have trouble accelerating and the check engine light started to blink. I limped into a mechanic later that day and paid 850 dollars for a new fuel injector and spark plug. Problem was, it did nothing to fix the problem, good bye 850 dollars. As I unwillingly counted out my money, paying for nothing, the mechanic suggested I take the truck to the Chevy service department, good advice, but not what I wanted to hear. I rolled over to Roy Robinson praying that the truck wouldn't completely brake down on me and wondering when life would start to get a bit easier, the truck was a 2015 with only 88,000 miles on it, what... the xxxx! I arrived and right away Woody at the service desk began to take care of me in a very professional manner. He later diagnosed that the truck's engine could be repaired but that it would be a major operation, 4,000 dollars major, with no guarantee that he wouldn't find more things wrong. Or, he informed me, that I could buy a new engine, 9,000 dollars. Neither of these "solutions" seemed all that great to me, and it seemed like the afternoon was just steadily getting worse and I looked up at the sky for clouds thinking, a lightning bolt must be charging up to strike my xxx to finish out the day strong, thanks a lot universe. I then asked Woody, great guy, what I could get on the truck if I just traded it in. In no time at all he had a figure for me from his friend in the sales department that I thought was very reasonable considering the shape that the truck was in. Finally an upturn on the luck I was having. I sat down with Adam Tinsley, that's ADAM TINSLEY everybody- Auto and Harley enthusiast, to go over the next steps. I can smell a xxxxxxx car salesman from two miles away and I can't stand that kind of headache and was in no way prepared to deal with it, thankfully Adam is the direct opposite of that most depraved and dishonest of human beings. He didn't know it, but he had my dream truck for sale on his lot. Without wasting my time on anything else, he had me in it, driving it around. Hands down, best feeling I've had since the year started, and I began to get excited. Back at his desk, I asked him to lower the price, and to give me his best the first time so we didn't have to go back and forth, you know, where the salesman says he'll go talk to his manager and instead goes and grabs a sandwich and catches a bit of the mariner game. No, he was back at the desk in two minutes and had knocked such a substantial chunk off the asking price that I felt no more need to bargain. Within the next half hour I had keys in my hand, the best auto interest rate I've ever had, a beautiful black Silverado 1500 RST with an aftermarket exhaust that makes sounds like a growling beast about to attack, a smile on my face and a brighter outlook on the rest of this year, especially summer. Thank you Tom Woodward, Matt O'neal, and thank you Adam Tinsley, you have earned a customer for life.
Nick Gibbons gave me a great experience and I got the vehicle I wanted for a great price. I will definitely recommend him to friends and family
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle!
Ivar is the easiest no hassle no pressure sales person to work with. I highly recommend working with Ivar is you need a new or used vehicle at Roy Robinson... in Marysville
We have purchased RVs and vehicles from Roy's over many years, in addition to using their service departments. Bic helped us recently find a new Colorado... to meet our needs. Customer service was great, as we've come to expect. What stood out this time was that we wanted to look at another trim level of the model we'd decided on and Bic and company arranged to pull a model from another dealer and had it driven up from Seattle so we could check it out. That made our decision a lot easier and we ended up buying the one they already had on the lot. That level of service is what keeps us coming back.
Our daughter was purchasing her first vehicle and very nervous about the whole process! Kirby was so lighthearted and helpful he made our experience easy... and enjoyable and she wasnt traumatized in the least. Would definitely return to this location for another vehicle!
The staff at Roy Robinson makes you feel like family! We were planning on buying one car but the experience was so great we ended up buying 2! We are... very happy with our experience and will only buy from Roy Robinson! Peter Granath was our salesman and he is honest, caring, and enthusiastic about cars. We are so thankful for how we were taken care of.
My husband and I recently purchased a 2019 Chevy Traverse and we had wonderful customer service and experience with John Yi! From our first phone call... to the end our transaction he was great to work with. This dealership is honest and we felt like we got a great deal on our trade in too. Susan in fiancé was wonderful as well. She took her time to explain everything to us! We will definitely recommend them to our friends and family!
My granddaughter was buying her first car. Adam Tinsley from Roy Robinson was very patient with her. She is only 19 and had a hard deciding what to buy.... She finally made up her mind and we started the purchase process. Once again he was patient and explained everything to her. All in all we were happy with all he did for us. I would recommend people check out get service you receive from there.
Ivan was great! He was the first dealer that held the vehicle for a few days, as we live out of town. The Ram was exactly what he described and the paperwork... was quick and efficient. They are doing a great job of COVID measures in keeping you safe