Thief River Ford, Inc.

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
37 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 17, 2018

    Everything went well. Very pleased. Always treated well.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    April 7, 2018

    Very fast service! The crew was very good at describing what they were going to be doing to my truck.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 6, 2018

    Did not register vehicle because they didn't have updated Identification from us (change in name per marriage) We did not know that. We found out a few... months later when we tried to trade it in. Provided ID. They said they applied for registration, we still have to proof of that. Called to understand what went on/ how this happened and quite frankly, to yell at them. Jeremy refused to take responsibility or apologize (even when I specifically asked him to). He then put me on hold to grab my file, tried to answer another call (but it was still me), was put on hold again then line disconnected. Disgusting.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance to ta...lk to you further so please do call us at (218) 681-2660 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    April 27, 2017

    I really enjoy my oil change experience at quick lane ford. The price is reasonable and the service is great. The convenience of it is so nice being I... live in Thief River but work in the surrounding area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Reviews like yours provide encouraging feedback. Safe travels!

  • 5.0 out of 5
    April 12, 2017

    I like that the sales person gave various choices of tire rather than just pushing the most expensive one. Service was fast and friendly!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    March 6, 2017

    Very friendly, willing to accommodate, answered my questions and offered suggestions. TRF Ford loaned me a vehicle so I could get my errands done while... my SUV was being worked on! I will definitely be using them again! And best of all, they work on all makes and models of vehicles!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julie, thank you for writing this fantastic review and giving our dealership a high star rating! Our team is dedicated to providing top-quality servic...e, and we're so happy to hear that your experience reflected this.

  • 5.0 out of 5
    February 15, 2017

    Quick and easy with no surpises, just the way it should be.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 20, 2017

    Always bring my Ford Explorer in for service it is old but I like it and they always keep it in tip top running condition. The service is fast, efficient... and they don't try sell you stuff you don't need. I will always bring my vehicle to Reed and the guys at TR Ford

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

  • 5.0 out of 5
    January 20, 2017

    Had my Ford F150 in for service and the service department was wonderful as always. Fast, friendly service. Thanks for your help Reed keep up the great... work

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Regular Customer. At Thief River Ford, Inc., we ...value our customers and we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    August 5, 2016

    Excellent as I have come to expect from this fine dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

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