Courtesy Ford Sales Inc Hours
The process was easy and authentic. They care about what you need and make it happen.
My experience was wonderful. Scott, the salesman took me for a test drive and answered all my questions about financing. He worked hard to get me the... best deal with all the excellent Ford rebates that were going on so I could purchase this beautiful car.
Jeanne, thank you for your kind words and congratulations on your new vehicle! We're glad that Scott made sure you got the best deal! If there is anyt...hing more that we can do for you, please let us know!
Called Andrew after our truck didn't want to start him and his crew came and retrieved it and did a heavy diagnosis on it rather than throwing random parts... at it, found some old o rings replaced them and seems good to go!
The whole staff was very accommodating and very efficient from the beginning to the end Thank you Chris
I purchased a new F150 in September and Aaron worked tirelessly to ensure that I was able to take advantage of all the rebates available including contacting... my Reserve Center to confirm my Military Service and getting another 500 bucks off! Great Service and I'll be back for my next vehicle.
I have had dealings in the past with Courtesy and never had an issue until recently. This past December we took our vehicle into them for repairs. It took... a full month to get a quote from them and after we told them to move forward with the repairs, the quote was far from complete. The original estimated time to finish it was two weeks, middle of February. I understand things don't go according to plan and with not enough mechanics, things take time. So I assumed first of March and was patient. March came around and the total for the repairs continued to grow. By the middle of March I was promised it would be done. Each week there was a new excuse and a new promise. This continued until end of April. I was told at one point at the beginning of April that the mechanic that had been working on our car was at a training and no other mechanics could work on it because they were on "priority" jobs...at this point my vehicle had been in for over three months already. I called management and they told me they would get them going on it. This continued throughout the entire last month with phone calls everyday and new excuses. During this entire time, I was never once offered a rental or a vehicle to use. I had plans that continued to be put off because of the lack of service and now I am waiting to see if they will work with me on the bill or if they expect me to pay full price for a job that was originally supposed to take two weeks that took over four months. After this experience I will NEVER do business with Courtesy Ford again. I understand things don't go as planned but it was a constant barrage of excuses on mechanics not being there, parts not ordered, wrong parts ordered, and not once was I offered some kind of recompense for the inconvenience.