Have had my vehicle less than 12 hours. Called and told them I did not like the way the Jeep handled on the freeway and it was the worst vehicle I hav...e ever driven in the snow. I asked to get my old vehicle back or have them put me in a different vehicle. They told me all sales are final and to go trade in the new vehicle. Customer satisfaction is clearly NOT on their radar.
We bought a new 2012 Dodge truck from this dealership and worked directly with Gwen. This buying experience was the best we have ever had and over the... years we have bought 7 vehicles (5 new and 2 used) from other dealerships. We had a horrible ( and I mean horrible) experience with two other dealers between Sunday and Tuesday looking for the same type of truck but I must say the other trucks were a step down from the one we ended up getting from Karmart. We contacted Gwen on Wednesday morning around 9:00 am with all of our needs and wants for a new truck and by 8:00 pm that night, we had our deal done and everything was exactly as she had stated over the phone. The truck was as described with all and more of our required options, the deal on the truck was in writing, no games, no gimmicks no foul play. She had said in our initial phone converstation that they were a very transparent dealership and took care of their customers and appologized profusly for the experience we had previously with the other dealerships and explained they felt horrible since they do not opperate that way. At the same time, she had not one bad thing to say about the other dealers which I thought was very professional since we already knew the dirty details of how the other dealerships opperated. I am convinced that every word that she said about Karmart was completely true now that we have finished dealing with them. We will be returning to Karmart for all of our service needs and of course if the occassion ever arrises where we need another vehicle, we will go there. I will be spreading the word to all of our friends looking to purchase a vehicle and also told Gwen that I would sing her praises on every review site that was available to us since her customer service and Karmart went above and beyond the call of duty! We are thrilled with our truck but also feel like we have made a new business friend that we will trust for our service and future buying needs. If you are looking for a dealership that does not play games, is open and honest about what they can and cannot do and that will treat you right from start to finish, be sure to go and see Gwen at Karmart!
I Highly recommend KarMart Nissan!! They went above and beyond to get us in a car and they even kept at it after we left and called the next day with ...a lower payment! I would send ANYONE to them and from now on I'm going to them for ALL my future car needs. THANK YOU JENSEN AND KYLE!!