Thelen Auto Group

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
133 lifetime reviews.

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  • 1.0 out of 5
    February 8, 2021

    steven horton.....just beyond sad your sales manager nd team wont own up to the service light for the oxygen sensor going off and fixing it when I just... bought the dang truck 2014 chevy Silverado crew cab. day I got it the sensor(s) shot off. freaking pathetic they giving me the go around making me responsible due to there service people not doing something right first time. very unhappy and I am giving proof along with the worst rating I can on any social site for this company for there shady acts and xxxx poor communication efforts to fix the issues I been having. I'll never recommend anyone buy from you guys if anything I am determined to make sure so many know not to go through you guys due to your acts and selfish ways. I'd post picture of what tripped but will not let me. ended up having emission leak with vacuum leak and cylinder 3 misfiring . within a day of purchase. great service team and covering up faulty equipment

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2020

    Recently bought a hard to locate Miata MX5 through them. I had to travel a good distance to get the car and they were transparent and very fair about the... pricing so we had the deal completely agreed to before I arrived. My sales person picked me up at a local airport and we had the paperwork done very quickly and I was on my way. Excellent customer service and a particular shout out to Leo Moskowitz.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • August 14, 2018

    I love the lounge. Coffee, snacks, water, tv. Phone charger . I was pleased with my experience. I didn’t have to wait long for my car. Thank you

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to hear that you enjoyed our customer lounge! Thanks for stopping by for service, we hope to see you again in the future!

  • 5.0 out of 5
    June 5, 2019

    Went in to buy a new Subaru and was helped by Anthony. I never felt pressured and all my questions were answered fully. Anthony listened to what I was... looking for and recommended different cars allowing me to test drive all of them. I ended up buying a new car that afternoon and would not have without the positive experience with both the dealership and the salesperson.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 2, 2019

    I had an oil change. Your staff also saw I needed a new battery, filter, and tires. I got the battery and filter yesterday. Working on the other two.... I was very happy with the efficiency of the staff, especially Katie Bizzell. Five stars!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Marci, for your business and sharing your experience with Katie and our service department! We appreciate it!

  • 5.0 out of 5
    January 28, 2019

    Very nice people, I went to get SUBARU Legacy 2019, Dealer explained a lot and also let us drive the vehicle by our self. There prices were perfect and... also the presentation

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience! We appreciate you giving us the opportunity to earn your business!

  • 5.0 out of 5
    January 11, 2019

    Staff was very helpful,the whole process was good. The car is fantastic I Highly recommend Thelen Subaru to anyone who wants to buy a great car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review, Jerry! We are wishing you many happy miles with your new vehicle!

  • 2.0 out of 5
    December 21, 2018

    I'm in my 4th Volkswagen and had bought this one at Thelen. So far each time I've come in for an oil change it's had to be through the "express service"... that has taken over 45 min-1 hr each time. The air filter has never been changed, I've been told it's in good shape with almost 50K miles! Tires were not rotated "because they need to be replaced and I was given quotes on tires instead", and I was told my brakes are good and have "a lot of life left" though they have been squealing at times when I drive. It cost me $65 for just oil as they did not even top off fluids, change wipers or clean the windshield. This was not the type of service I received from dealerships or even express oil change shops in the Troy or Farmington Hill areas where I bought my other cars.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2018

    Two months ago, my wife and I bought a used van from the Bay City, MI Thelen lot for $3300. We were told that there was nothing at all wrong with it. Just... over a week later, our EGR valve was giving a service engine code. They reset the computer instead of taking care of an emissions problem. They sold my wife and I a vehicle that didn't meet emissions standards and that's illegal. Unless they offer to replace this like they were legally required to before it was sold to us, I will replace the part myself and they can lose more customers.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    September 13, 2018

    Service was prompt And friendly. They keep me Informed. I was impressed wotj the service and the team and communication. That is All I have to say about... that

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We appreciate your business, and your review!

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