Thelen Auto Group

4.4 out of 5 4.4
Rectangle 48
Sales 10:00 AM - 4:00 PM
Service 8:00 AM - 2:00 PM

Thelen Auto Group Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 6:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2013

Thelen is your one-stop-shop for new, pre-owned, and certified vehicles, service, OEM parts, and auto body repair. We ca

...

rry a wide variety of new vehicles including: Audi, VW, Mazda, Subaru, Honda, Chrysler, Dodge, Jeep, Ram, and Kia. We offer our Best Price First to make your used car buying experience easy and hassle-free. Our dealerships are family owned and operated. We are here to serve you!

"Family Owned and Operated Since 1977!"

Service

Tire Rotation

$18

Wheel Balance

$49.95

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
131 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 5, 2019

    Went in to buy a new Subaru and was helped by Anthony. I never felt pressured and all my questions were answered fully. Anthony listened to what I was... looking for and recommended different cars allowing me to test drive all of them. I ended up buying a new car that afternoon and would not have without the positive experience with both the dealership and the salesperson.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 2, 2019

    I had an oil change. Your staff also saw I needed a new battery, filter, and tires. I got the battery and filter yesterday. Working on the other two.... I was very happy with the efficiency of the staff, especially Katie Bizzell. Five stars!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Marci, for your business and sharing your experience with Katie and our service department! We appreciate it!

  • August 14, 2018

    I love the lounge. Coffee, snacks, water, tv. Phone charger . I was pleased with my experience. I didn’t have to wait long for my car. Thank you

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to hear that you enjoyed our customer lounge! Thanks for stopping by for service, we hope to see you again in the future!

  • 5.0 out of 5
    January 28, 2019

    Very nice people, I went to get SUBARU Legacy 2019, Dealer explained a lot and also let us drive the vehicle by our self. There prices were perfect and... also the presentation

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience! We appreciate you giving us the opportunity to earn your business!

  • 5.0 out of 5
    January 11, 2019

    Staff was very helpful,the whole process was good. The car is fantastic I Highly recommend Thelen Subaru to anyone who wants to buy a great car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review, Jerry! We are wishing you many happy miles with your new vehicle!

  • 2.0 out of 5
    December 21, 2018

    I'm in my 4th Volkswagen and had bought this one at Thelen. So far each time I've come in for an oil change it's had to be through the "express service"... that has taken over 45 min-1 hr each time. The air filter has never been changed, I've been told it's in good shape with almost 50K miles! Tires were not rotated "because they need to be replaced and I was given quotes on tires instead", and I was told my brakes are good and have "a lot of life left" though they have been squealing at times when I drive. It cost me $65 for just oil as they did not even top off fluids, change wipers or clean the windshield. This was not the type of service I received from dealerships or even express oil change shops in the Troy or Farmington Hill areas where I bought my other cars.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2018

    Two months ago, my wife and I bought a used van from the Bay City, MI Thelen lot for $3300. We were told that there was nothing at all wrong with it. Just... over a week later, our EGR valve was giving a service engine code. They reset the computer instead of taking care of an emissions problem. They sold my wife and I a vehicle that didn't meet emissions standards and that's illegal. Unless they offer to replace this like they were legally required to before it was sold to us, I will replace the part myself and they can lose more customers.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    September 13, 2018

    Service was prompt And friendly. They keep me Informed. I was impressed wotj the service and the team and communication. That is All I have to say about... that

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We appreciate your business, and your review!

  • 5.0 out of 5
    August 31, 2018

    Good Sales Team. Good Deals. Willing to spend a lot of time with us to go over some complicated electronics. Clean and modern sales facility.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Gene! We appreciate your review!

  • 5.0 out of 5
    August 2, 2018

    Anthony was a pleasure to work with. The dealership was clean and pleasant. All the sales people I met were very nice and accommodating of all questions... and needs

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Wendy! We're so happy to hear you had a pleasant experience with Anthony and our sales team. We appreciate your business!

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