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Reviews

Average Ratings

4.8
Average based on 61 reviews.
  • Great experience!! I'll never need another dealer

    Not only did they get me into a brand new car and out of my trade that was having issues. They got me everything I wanted and more, and for a paym...

    Dealer Response

    Stephanie, we are so glad that we could get you out of that old trade and into the perfect new car! Making our customers happy truly makes us happ...


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    Not only did they get me into a brand new car and out of my trade that was having issues. They got me everything I wanted and more, and for a payment I can afford. They are hands down the easiest dealer I have ever dealt with. I will be back for every vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Stephanie, we are so glad that we could get you out of that old trade and into the perfect new car! Making our customers happy truly makes us happy as well. Thank you for allowing us to serve you. We appreciate your business very much. -Thelen Customer Service


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  • THD Saginaw

    Excellent service, always. They are prompt, efficient and considerate.

    Dealer Response

    Thank you for reviewing our dealership, Tobin. We are pleased to hear that we've met your expectations, and we look forward to working with you ag...


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    Excellent service, always. They are prompt, efficient and considerate.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing our dealership, Tobin. We are pleased to hear that we've met your expectations, and we look forward to working with you again in the future!


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  • Honda computer upgrade.

    Can't really rate the quality ofepair until I check it out over time, but so far it's great!

    Dealer Response

    Thank you for reviewing our dealership, Signe!


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    Can't really rate the quality ofepair until I check it out over time, but so far it's great!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing our dealership, Signe!


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  • service visit

    this service department is top notch, I drive a chevy and am treated as though I drive one of their selling brands. Shannon is amazing!!

    Dealer Response

    Thank you for reviewing our dealership, Dennis! We strive to provide top notch service to all of our customers, and we're glad to hear that we wer...


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    this service department is top notch, I drive a chevy and am treated as though I drive one of their selling brands. Shannon is amazing!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing our dealership, Dennis! We strive to provide top notch service to all of our customers, and we're glad to hear that we were able to meet your expectations! We look forward to working with you again in the future!


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  • LOF, air filter and multi point inspection.

    Service was very expedient, staff friendly and courteous.

    Dealer Response

    Thank you for rating our dealership, Tom!


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    Service was very expedient, staff friendly and courteous.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for rating our dealership, Tom!


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  • Second Purchase Here

    Have purchased two cars from Thelen Subaru. The salesman was very helpful in finding and delivering the vehicle that suited my needs. Service has ...

    Dealer Response

    Thank you for reviewing our dealership, Steve! We are so pleased to hear about your experiences with both our sales and service teams. We look for...


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    Have purchased two cars from Thelen Subaru. The salesman was very helpful in finding and delivering the vehicle that suited my needs. Service has always been performed quickly and correctly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for reviewing our dealership, Steve! We are so pleased to hear about your experiences with both our sales and service teams. We look forward to many more years of working together!


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  • Purchase of Audi Q7

    We were very pleased with our experience purchasing our Audi Q7 at Thelen in Bay City. We preferred to buy local, and they matched the best price...

    Dealer Response

    Donna, We are so pleased to hear about your experience with our Audi brand specialist Paul Perry and we hope that you are enjoying your new Q7! ...


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    We were very pleased with our experience purchasing our Audi Q7 at Thelen in Bay City. We preferred to buy local, and they matched the best price we had gotten after shopping around in Michigan and Pennsylvania. Our salesman was knowledgeable and helpful. He spent time with us reviewing the vehicle, choosing options and taking a test drive. Our overall experience was very positive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Donna, We are so pleased to hear about your experience with our Audi brand specialist Paul Perry and we hope that you are enjoying your new Q7! -Customer Service, Thelen Auto Group


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  • Mazda CX-9

    Excellent!!!!! Sales Associate: Paul Perry was wonderful to deal with - very considerate, explaining features and questions when asked. Serv...

    Dealer Response

    Joyce, thank you so much for your kind words! We are so pleased to hear about your experience with our sales specialist Paul Perry! We look forwar...


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    Excellent!!!!! Sales Associate: Paul Perry was wonderful to deal with - very considerate, explaining features and questions when asked. Service Department - excellent!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Joyce, thank you so much for your kind words! We are so pleased to hear about your experience with our sales specialist Paul Perry! We look forward to many more years of doing business together!


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  • excellent service

    I bought my car here and have it serviced here too, annuallly. I'm impressed EVERY time with the high standard of professionalism, customer care, ...

    Dealer Response

    Thank you for reviewing us, Mary! We are so pleased to hear about your experience with our dealership and we look forward to many more years of do...


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    I bought my car here and have it serviced here too, annuallly. I'm impressed EVERY time with the high standard of professionalism, customer care, efficiency and qualityof check and repair - thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing us, Mary! We are so pleased to hear about your experience with our dealership and we look forward to many more years of doing business together!


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  • HONDA SERVICE

    I REALLY APPRECIATE ROGER THOMSENS HELP WHEN I HAVE QUESTIONS ABOUT MY HONDA CRV, HE IS DEFINITELY THE "GO TO GUY". ALL PEOPLE I CAME IN CONTACT ...

    Dealer Response

    Peter, thank you for your kind words! We are pleased to hear about your experience with our service department and our service manager Roger Thoms...


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    I REALLY APPRECIATE ROGER THOMSENS HELP WHEN I HAVE QUESTIONS ABOUT MY HONDA CRV, HE IS DEFINITELY THE "GO TO GUY". ALL PEOPLE I CAME IN CONTACT WITH WERE VERY PLEASANT. THELENS SERVICE IS EXCEPTIONAL! THANK YOU, PETER HALL

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Peter, thank you for your kind words! We are pleased to hear about your experience with our service department and our service manager Roger Thomsen! We appreciate your continued patronage!


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