Jim Burke Automotive

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
296 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 28, 2020

    My time at this dealer was awesome. I had all my question answered. And The salesman was very nice! He helped in Every way he could.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    April 17, 2020

    Customer service was very poor. Very disrespectful. They’re a fraud and I would not recommend anyone to give their service to them. They stole from me... and refuse to give it back

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Bunny - We're very sorry for the bad experience that you had, would you please provide us with your name and the person that you dealt with? Please al...low us the opportunity to make earn your business if possible.

  • October 13, 2018

    Everyone had an awesome personality, service was fast and great! Dylan showed a great deal of concern when I told him what I was experiencing with my vehicle.... Thanks Dylan!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your positive experience with us! Customer satisfaction is our top priority and we are pleased to hear that Dylan succeeded in t...hat.

  • 5.0 out of 5
    April 7, 2020

    Awesome experience being that I got what I came for, 2020 scat pack dodge charger. Interior was not so great but I love the car

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Patrick - thank you for being a great customer, we appreciate your business! We hope that you enjoy your amazing 2020 Scat Pack!

  • 1.0 out of 5
    March 12, 2020

    This by far was the absolute WORST experience I have ever had regarding customer service. The salesman that I had was ok. I get he was just doing his job... but the sales manager of Jim Burke used cars was AWFUL! My husband was told by our salesman that he spoke with the GM there and they had agreed upon a price of the car I was to purchase. When we got there it was a totally different story and the GM was nowhere to be found. The sales manager comes in and negates the entire deal. I told him that I could not afford that price and I gave the keys back. He snatched the keys up and walked out the office and went to his office and closed the door. No I’m sorry or thank you for your business or considering us or anything. I would not recommend using them to my worst enemy. If you cannot deliver great customer service and at the same time you want a sale and/or commissions to go in your pocket you need to be more mindful of your actions.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 11, 2020

    Friendly knowledgeable People. Took time out to make sure that I understood how to operate my new vehicle. Showed my colors and features that were available.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    October 30, 2019

    We bought a new car, had a minor issue with it, and they fixed the problem within a day. Very happy with service Thank you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for going out of your way to share your experience with others, it means so much to us. We are so happy we were able to resolve your issues ...and look forward to taking care of you in the future!

  • 5.0 out of 5
    August 31, 2019

    Excellent Service! The staff are professional and courteous. They explain any service that is needed and ensure my vehicle is in top running condition!... I would give 10 stars if I could!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wow, thank you! Your kind words mean more to us than you know. We're so happy to have been able to provide you the best service possible!

  • 5.0 out of 5
    August 30, 2019

    I received very professional attention from Mr Vedo Hill with the purchase of my purchase. Very satisfied with the experience and would highly recommend... service from the above mentioned salesman.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your positive experience with us! Customer satisfaction is our top priority and we are pleased to hear that Vedo succeeded in th...at. We truly value your feedback!

  • 5.0 out of 5
    August 20, 2019

    Great service every time! They’ve been servicing my vehicle for years and never disappoint. Free shuttle service is convenient for dropping off car in... the morning and allowing them to service without a wait. Would recommend to anyone.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to let us know about your recent visit. We're happy to hear that you enjoyed our complimentary shuttle service!

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