[{"id":555573,"personPtyId":52660222,"firstName":"Matthew","lastName":"Eberlein","titleText":"Sales Consultant","shortBioText":"Matt aka Chewy has become determined to learn the car business. He has been involved with cars his whole life and developed a passion for selling cars. He has been with the company for 3 years now and won't be going anywhere anytime soon. He is also a son of Owner Geraldine, and has watched the Auto Mall over the years to become the young salesman that he is today. Chewy embraces meeting new people and establishing relationships with our clientele for the future. You'll be sure to see him around the dealership and he would be happy to help you find your next car!","emailTxt":"qam.matte@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":48948,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1472688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556167,"personPtyId":52945288,"firstName":"Brody","lastName":"Hayes","titleText":"Service Manager","shortBioText":"","emailTxt":"brodyhqam@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/48948/employees/f90c559a8e11.jpg","drDealerId":48948,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":555577,"personPtyId":53678942,"firstName":"John","lastName":"Hansen","titleText":"Finance Manager","shortBioText":"Mr. John Hansen is relatively new to the Auto Mall family but in the short 7 months he has been apart of the company we have seen a totally different Queensbury Auto Mall. The big guy has become one of our most reliable employees and is a consistent, diligent and truly knowledgable worker. The guy works 7 days a week and absolutely can not get enough of the car business. We've been blessed to have John up here at the Auto Mall, turning down a multitude of offers at other establishments but saw something special in the growth of the Auto Mall and needed to be apart of it. John has been financing and selling cars for over 30+ years. Having worked for all the big guns Fucillo, Cooley, Nemer, etc. he thinks his knowledge will help grow the Auto Mall to the next level. Come see Big John today and he's gonna cook you up one outstanding deal!!","emailTxt":"jhansen8636@gmail.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":48948,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":556164,"personPtyId":52945988,"firstName":"Matthew","lastName":"Hall","titleText":"Office Manager","emailTxt":"stormbowling1@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":48948,"dealerEmpStartDtUtc":"1020211200","industryStartDtUtc":"1020211200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555578,"personPtyId":53011795,"firstName":"Alex","lastName":"Meaney","titleText":"Wholesale Manager","shortBioText":"Alex is our General Sales Manager. He's been with the Auto Mall now for about 4 1/2 years and won't be going anywhere soon. He has been apart of the massive rebuild of Queensbury Auto Mall and is actually the oldest son of the Owner Geraldine Eberlein. He graduated from Hofstra University with a Bachelors Degree and has worked in multiple industries such as music/night life, food, entertainment and automotive business. He started out detailing cars to doing some online listings/social media account handling, to selling cars to financing and now to ultimately buying the cars and controlling our inventory today. A lot has changed since Alex has been here and he has definitely had a very positive impact on the Auto Mall. We can't wait to see what the future has in store!!","emailTxt":"qbamalexmeaney@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":48948,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Queensbury Auto Mall

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Queensbury Auto Mall Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2005

Thank You for Visiting our Website! Queensbury Auto Mall strives to Offer You the Best Used Vehicle Inventory in the Area at Very Competitive Prices! We Pride Ourselves on our Reputation for Outstanding Customer Service and Treating People the Way they Should Be Treated! You'll also Feel Good Knowing our Onsite Service and Repair Facility Services Each Vehicle we Sell to the Highest Standards and that our Detail Department makes Each Vehicle Shine Like New! Queensbury Auto Mall will Take Care of You... Before, During and After the Sale!!

...



Call us Today at (518) 792-9800!! We're Your Full Service Automotive Super Center!!

"**GUARANTEED APPROVAL - CHECK OUR MONTHLY SPECIALS***"

Reviews

4.8 out of 5 4.8
146 lifetime reviews. Includes reviews of Queensbury Auto Mall from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    April 3, 2019

    I found a car I really liked, they got it ready for a test drive immediately. I loved the car so I put a deposit that day, Matt had me circle the car and... really check it out. A couple rust spots and the shop did a great job buffing them out. With the servicing I got new brakes and rear shocks. They were so great through the process. I will definately be coming back for another car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew Hall

    Office Manager

    NOT RATED

  • 5.0 out of 5
    March 19, 2019

    Working with John was easy, great price, great service and on top of everything! After searching around and trying other dealerships this was well worth... the hour drive!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Hansen

    Finance Manager

    (4.4) 8 reviews

  • September 3, 2017

    This is a relaxed, no pressure dealership!! I shopped around for weeks, went to some big dealerships with big promises, from Lake George, to Albany...... , but ended up finding the right price at right here locally at Queensbury AutoMall. The Sales Team is very professional and informative, instead of just pushing a vehicle on you like some of the Huuuge dealerships did to me, they tried to fulfill what I wanted in a vehicle. The purchase went very smooth and they worked with me in just about every aspect of the process, from the trade in to the final percentage rate and lender. ... they gave me great value on my trade, and I felt at ease the whole time., All my questions or concerns were given valuable answers/solutions. I was amazed by the level of personilized customer service, compared to going to a big dealership. I like to not waste my time and be able to talk to a Sales guy about the numbers instantly instead of playing games. These guys are the real deal and they have me a real deal. My truck is awesome. I also want to mention I dealt with the Service Manager Matt Hall for a very minor braking vibration and he just changed the rotors and brakes right away in a couple hours. It was very convenient. I also had him check a few other things out for me and even tho I was kind of overbearing about some things , he took care of it right away , and didn't make me feel like I was being a pain... thanks man ! Thank you very much guys and I will back back in the future, I highly recommend Queensbury Auto Mall.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Francois, Thank you my friend for the kind words!! We sincerely appreciate you taking time out of your day to give us some positive feedback! It's ...all about a relaxed atmosphere over here, family owned and operated so we don't try to force anything. We're here to help, we're here to ensure all of your vehicle needs are met and that we extend our family vibe to you. Purchasing a vehicle is suppose to be easy, not rushed, not forced and that's what we strive for over here. Thank you again bud and we'll talk to you soon! Alex Meaney Sales Manager

  • 5.0 out of 5
    February 16, 2019

    What a help they were! They were never pushy and they helped me considerably. I would definitely recommend QAM for both sales and service. Thanks!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your business Denise!


    Worked with:
    Matthew Eberlein

    Sales Consultant

    (5.0) 18 reviews

  • 5.0 out of 5
    January 8, 2019

    Just wanted to thank you guys for a great car buying experience, we felt very comfortable, no sales pressure Will recommend and buy from you again. ... Love my car!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew Eberlein

    Sales Consultant

    (5.0) 18 reviews

    John Hansen

    Finance Manager

    (4.4) 8 reviews

    Matthew Hall

    Office Manager

    NOT RATED

    Alex Meaney

    Wholesale Manager

    NOT RATED

  • 5.0 out of 5
    December 22, 2018

    This is my second car I have bought from Queensbury Auto Mall. I can honestly say that my experience here has never been anything less than stellar. The... customer service is unmatched (except by maybe the front desk at embassy suites) and Matt did a fabulous job at making me feel comfortable with a new purchase (and he was easy on the eyes too, if you know what I'm saying). If I could rank him, I would give him a 10 out of 5. Overall, I would recommend everybody to purchase their cars from Queensbury Auto Mall

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew Eberlein

    Sales Consultant

    (5.0) 18 reviews

  • 5.0 out of 5
    December 14, 2018

    I had a perfect experience here I worked with Matthew and he made everything very easy to understand and very fast best experience I had with a dealership... I would definitely recommend

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew Eberlein

    Sales Consultant

    (5.0) 18 reviews

  • 5.0 out of 5
    December 10, 2018

    Bought my first car here. Fast processing and also got a great deal. The car is in very great condition, driving smooth. And the people at the dealership... are very accomodating.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew Eberlein

    Sales Consultant

    (5.0) 18 reviews

  • 1.0 out of 5
    December 2, 2018

    Bought 2018 Silverado, it had the wrong carfax on the vehicle, was told equipped with tow package, which it was not. They do not return phone calls and... have terrible customer service. Vehicle was inspected, windshield wipers never should of passed and vehicle on empty when I picked up. Wanted to trade me for a truck with tow package for another $5,500.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very sorry you experienced that Victoria, if you come into the Dealership we will make it right.


    Worked with:
    John Hansen

    Finance Manager

    (4.4) 8 reviews

    Matthew Hall

    Office Manager

    NOT RATED

    Alex Meaney

    Wholesale Manager

    NOT RATED

  • 5.0 out of 5
    November 24, 2018

    Thank you Matt, I appreciate all you did to help me get in the drivers seat of this Jeep Grand Cherokee! Also want to thank you for making the process... not as painful as I had dreaded it to be! If you buy a car from here you should defiantly get in contact with Matt! Thanks again!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew Eberlein

    Sales Consultant

    (5.0) 18 reviews

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