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Reviews

Average Ratings

4.6
308 lifetime reviews. Includes reviews of Chapman Honda from DealerRater.com
  • Bad day at the service center
    May 7, 2017

    My overall experience at Chapman Honda has always been positive, but my last visit was not good. All I needed was a flat tire repair. I made an ap...

    Chapman Honda of Tucson

    Good morning Marine, We are terribly sorry for the service delay you experienced. We always try and get our guests in and out as quickly as we c...


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    My overall experience at Chapman Honda has always been positive, but my last visit was not good. All I needed was a flat tire repair. I made an appointment by phone, showed up and there was no record of my appointment. I was seated in the waiting area and it took 1 hour for a technician to look at the tire. Then a service advisor came out to tell me that the tire was unrepairable, rather than argue and waste more time I decided to buy a new tire. It took another hour for the tire to get mounted, balanced and installed. A flat repair that would've cost me $7 (patch kit from Walmart) and 15 minutes at home, ended up costing over $150 and close to 2.5 hours, I'm really disappointed by the overall experience.

    Does not recommend this dealer
    Came in for service or repair
    Chapman Honda of Tucson

    Good morning Marine, We are terribly sorry for the service delay you experienced. We always try and get our guests in and out as quickly as we can. Unfortunately we fell short this time. We appreciate you taking the time to let us know and hope you will give us another chance. You are welcome to reach out by phone or email so that we can turn this experience around for you. Thank you, James Castetter, Customer Relations Manager Direct Line: 520-829-7100 Email: JamesCastetter@ChapmanTucson.com


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  • Alexis Murillo, Sales Professional was terrifict!
    May 4, 2017

    Alex Murillo helped me understand and chose the options I wanted for my new CRV. He was extremely patient, informative and friendly. By far the be...

    Chapman Honda of Tucson

    Thank you for taking the time to review our dealership. We appreciate the kind words regarding Alex Murillo. He has quickly become one of our best...


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    Alex Murillo helped me understand and chose the options I wanted for my new CRV. He was extremely patient, informative and friendly. By far the best sales experience with a new car that I have had. Thank you!

    Does recommend this dealer
    Chapman Honda of Tucson

    Thank you for taking the time to review our dealership. We appreciate the kind words regarding Alex Murillo. He has quickly become one of our best sales associates. Congrats on your new CRV; if you need anything in the future, please let us know. Thanks again! -Chapman Honda Management


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  • Easily the best car buying experience I have had
    April 29, 2017

    I can't thank Devan McDole for the great service he provided in going through every aspect of the 2017 CR-V EX-L when we were test driving and eve...

    Chapman Honda of Tucson

    Rmessen22, Thank you for the business and the kind words about Devan McDole. Devan joined our sales team not-too-long ago and has quickly become...


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    I can't thank Devan McDole for the great service he provided in going through every aspect of the 2017 CR-V EX-L when we were test driving and eventually purchased the car. He kept us informed through the whole process and we are grateful. Even when he gave us the "bad news" that the car had a paint chip that was going to have to be repaired by the paint shop. To Chapman's credit they brought the issue to our attention, will have it fixed professionally by their paint shop (not just filled in with paint repair you can buy in a bottle) and even provide me with a loaner car when I bring it back for the repair. So far my wife and I have had a great experience with Chapman Honda. Could be the making of a lasting relationship... Bob Messenger

    Does recommend this dealer
    Chapman Honda of Tucson

    Rmessen22, Thank you for the business and the kind words about Devan McDole. Devan joined our sales team not-too-long ago and has quickly become an asset to our sales staff. We appreciate your understanding, regarding the chip on your vehicle. Rest assured that we will correct the issue accordingly. Thank you again, and welcome to the Chapman Family! Chapman Honda Management


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  • Dave Ginsberg, Service Honda CRV SUPERIOR SERVICE!!!!
    April 12, 2017

    July 2, 2012, I purchased my Honda CRV from ChapmanHONDA. TODAY, APRIL 11, 2017, HONDA recall card came in mail, approx month ago. Dave Ginsber...

    Chapman Honda of Tucson

    Jini, Thank you so much for the kind words and for taking the time to post a review. We try to take care of all of our customers as if they are f...


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    July 2, 2012, I purchased my Honda CRV from ChapmanHONDA. TODAY, APRIL 11, 2017, HONDA recall card came in mail, approx month ago. Dave Ginsberg answered my call. His personal professional manner is a credit not only to Chapman, but to HONDA. Mr. Ginsberg, was knowledgeably accurate, honest, polite, professional. flexible and setting up an appointment was like having a family member give individual personal care! What MORE COULD ANYONE ASK FOR??? IT'S NOT THE PRODUCT ONLY, BUT HOW CUSTOMERS GET TREATED WHEN THINGS ARE NOT QUITE RIGHT!!! THAT is the test of professional care which keeps customers, like me coming back. (as it happened, a serious fall kept me from following through--still, that was no problem and Dave gave such exceptional service and care I called his manager immediately!! Thank YOU, Mr. Dave Ginsberg!!! I finally made it in, and sitting herein obtrusively watching employees work, I see Mr. Ginsberg, quick, and giving great service. I see him such a cut above the norm. and I wonder if it has something to do with the fact that he is of a more experienced generation. Obviously, thorough! He's compassionate to customers, like his own family could not be cared for any better, because it doesn't exsist! Thank you to whomever it was who hired Mr. Ginsberg--YOU, whoever you are, made an exceptional choice! Thank you, also. Please allow me to continue, as it came to CARL, SERVICE MANAGER, would be cause of great service, for if the head isn't right the body cannot follow- Carl is doing an outstanding job!! Thank you, CARL! AND MY CAR WAS WASHED TOO!!!

    Does recommend this dealer
    Came in for service or repair
    Chapman Honda of Tucson

    Jini, Thank you so much for the kind words and for taking the time to post a review. We try to take care of all of our customers as if they are family, and are so pleased that it shows. Thank you again and we look forward to seeing you for your next service visit. ~Chapman Honda Service Department


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  • Superior Service
    March 27, 2017

    Salesperson was very courteous and knowledgeable. His explanation of many of the automobile's systems was most appreciated. Showroom makes one fe...

    Chapman Honda of Tucson

    Bobnug Congratulations on your new vehicle. Thank you for the business and your kind words; regarding Tom Reesing and our dealership. If you may...


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    Salesperson was very courteous and knowledgeable. His explanation of many of the automobile's systems was most appreciated. Showroom makes one feel welcome. Would definitely purchase another car here.

    Does recommend this dealer
    Chapman Honda of Tucson

    Bobnug Congratulations on your new vehicle. Thank you for the business and your kind words; regarding Tom Reesing and our dealership. If you may need anything in the future, please let us know. Chapman Honda Management


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  • Great
    March 25, 2017

    Thanks for the Honda. Located at 22nd and Swan they also sell Volkswagen. Not open on Sundays so go at the end of the month on a Sat evening.

    Chapman Honda of Tucson

    Bob - Thank you for your review and feedback. We appreciate your business. If you may need anything more, please let us know. Thanks again! -Ch...

    Chapman Honda of Tucson

    Bob We are sorry for your recent experience. We are aware that Akram and Tammy have sat to discuss this issue, in hopes to rectify the situation. ...


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    Thanks for the Honda. Located at 22nd and Swan they also sell Volkswagen. Not open on Sundays so go at the end of the month on a Sat evening.

    Does recommend this dealer
    Chapman Honda of Tucson

    Bob - Thank you for your review and feedback. We appreciate your business. If you may need anything more, please let us know. Thanks again! -Chapman Honda Management

    Chapman Honda of Tucson

    Bob We are sorry for your recent experience. We are aware that Akram and Tammy have sat to discuss this issue, in hopes to rectify the situation. We have also reimbursed you and sorry for any miscommunication during the process. If you wish to discuss further feel free to reach out by phone. Luis Esparza Chapman Honda Sales Manager Luisesparza@chapmantucson.com Direct line; 520-202-5741


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  • Great Dealership
    March 24, 2017

    Very happy with Chapman's Honda. Professional folks. Bought my car at my price and drove off in 65 minutes. No gimmicks no time wasted, nice trans...

    Chapman Honda of Tucson

    Steve Naraghi Thank You for taking the time to review our dealership. We appreciate your business and the kind words. If you may need anything ...


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    Very happy with Chapman's Honda. Professional folks. Bought my car at my price and drove off in 65 minutes. No gimmicks no time wasted, nice transaction.

    Does recommend this dealer
    Chapman Honda of Tucson

    Steve Naraghi Thank You for taking the time to review our dealership. We appreciate your business and the kind words. If you may need anything in the future, please let us know. Chapman Honda Management


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  • Great Service
    March 14, 2017

    Took my vehicle in for a quick service, had oil change and tires rotated in a reasonable amount of time and they even washed my car!!


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    Took my vehicle in for a quick service, had oil change and tires rotated in a reasonable amount of time and they even washed my car!!

    Does recommend this dealer
    Came in for service or repair

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  • They cared about my unique situation!
    March 14, 2017

    I came to Chapman with a very unique set of needs. I was referred by an acquaintance and told to ask for Albert. The voicemail message I left was ...

    Chapman Honda of Tucson

    Novelnorma Congratz on your new car and Thank You for the business. We appreciate the time you took to review our dealership. We will pass along ...


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    I came to Chapman with a very unique set of needs. I was referred by an acquaintance and told to ask for Albert. The voicemail message I left was returned immediately. He put me in contact with Sarah, who was so personable and knowledgeable! She was able to find exactly the right car for me that would also fit my financial situation. Those two really took excellent care of me. I will be telling anyone who asks to come here!

    Does recommend this dealer
    Chapman Honda of Tucson

    Novelnorma Congratz on your new car and Thank You for the business. We appreciate the time you took to review our dealership. We will pass along the kind words to both Sarah and Albert. If you may need anything in the future, please let us know. Honda Chapman Management


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  • Great Salesmanship
    March 14, 2017

    Adam was great, I explained to him what I was looking for and he called me with a couple of choices. Everything was ready to go by the time I arri...

    Chapman Honda of Tucson

    Mnajar502 Thank You for taking the time to review our dealership. We will pass along the nice remarks to Adam on your behalf. If you may need an...


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    Adam was great, I explained to him what I was looking for and he called me with a couple of choices. Everything was ready to go by the time I arrived. Thank you!

    Does recommend this dealer
    Chapman Honda of Tucson

    Mnajar502 Thank You for taking the time to review our dealership. We will pass along the nice remarks to Adam on your behalf. If you may need anything in the future, please let us know. Thanks again for the business. Chapman Honda Management


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