Reviews

Average Ratings

4.5
109 lifetime reviews. Includes reviews of Chapman Acura from DealerRater.com
  • Great customer service !
    April 29, 2017

    Nothing but customer service from when I walked in until I left. WOW ! I had no appointment. After I explained I was there for recall assessment ...

    Chapman Acura

    Mr. Storts, We were very happy to meet you. Thanks for coming in and for letting us complete the recalls that were due on your MDX. Steve Guisi...


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    Nothing but customer service from when I walked in until I left. WOW ! I had no appointment. After I explained I was there for recall assessment on my used MDX they immediately pulled my car in to begin the work. The work was completed, vehicle inspection done and car washed inside and out all in less than 2 hours. Thanks !

    Does recommend this dealer
    Came in for service or repair
    Chapman Acura

    Mr. Storts, We were very happy to meet you. Thanks for coming in and for letting us complete the recalls that were due on your MDX. Steve Guisinger Service Manager


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  • Great Service
    April 28, 2017

    Had the 123 plus an oil change as recommended. Called my service advisor, Chris Crawford, and got an early appointment.. Was there by 720 and o...

    Chapman Acura

    Thank you, Fred, for the kind words. Chris has been a very valuable member of our team and we are going to miss him a lot also. We trust that we ...


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    Had the 123 plus an oil change as recommended. Called my service advisor, Chris Crawford, and got an early appointment.. Was there by 720 and out by 830, car washed, computer adjusted and everything done well. Was greeted by Mike who sold me the car. Other personnel were always asking if I needed anything. You feel really welcome. NOW THE BAD NEWS: Chris is leaving and he will be missed. He answered all my questions in the past about the various features of my Acura RDX. He treated me as a friend, advised about adding recommendations from my friends that were nice but not needed. We built a rapport and I trusted him. He is going to be hard to replace. Even though he is going to Phoenix to work at Chapman, it will be their gain and our loss. Have a great life Chris because you were a great help as my service advisor.

    Does recommend this dealer
    Came in for service or repair
    Chapman Acura

    Thank you, Fred, for the kind words. Chris has been a very valuable member of our team and we are going to miss him a lot also. We trust that we will be able to maintain the high level of service that you have become accustomed to with Chris. Steve Guisinger Service Manager


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  • Exceptional Service Dept
    January 12, 2017

    5-star experience with Service Advisor, Rueben. I was promptly greeted in the service drive. He had me in and out under the estimated wait time,...


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    5-star experience with Service Advisor, Rueben. I was promptly greeted in the service drive. He had me in and out under the estimated wait time, and the car washed after service. Before leaving, he provided a thorough review of the multipoint courtesy inspection report.

    Does recommend this dealer
    Came in for service or repair

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  • Very pleased, no stress
    January 3, 2017

    I was very happy with all of the assistance provided by Michael M to help me find the right car. He was extremely helpful, knowledgeable, and took...


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    I was very happy with all of the assistance provided by Michael M to help me find the right car. He was extremely helpful, knowledgeable, and took time to explain all of my questions. I never felt pressured and am very happy with my purchase and follow up received throughout the process. I will definitely be a return customer.

    Does recommend this dealer

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  • Worried needlessly
    December 27, 2016

    First let me say we have purchased our most recent previous cars from a particular dealership group that we like a lot. Our problem, though was th...


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    First let me say we have purchased our most recent previous cars from a particular dealership group that we like a lot. Our problem, though was their car lines of vehicles with 3rd row seats either would have cost us more or we would have settled for less. We were curious about the MDX and even though we were nervous about going to a place where didn't know anyone we took a chance on Chapman Acura .We connected online with our sales rep Greg Walsh, who couldn't have been easier to talk to and do business with. (I admit we compared prices to Phoenix but that wasn't going to be worth the trip.) So far our one visit to service was equally satisfying. A very pleasant and low stress environment. We couldn't be happier.

    Does recommend this dealer

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  • Bait & Switch

    Bait and switch - offered me the deal I wanted on the phone and then tried to reduce my trades value by 4k when I was ready to ink a deal.


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    Bait and switch - offered me the deal I wanted on the phone and then tried to reduce my trades value by 4k when I was ready to ink a deal.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Airbag replacement...
    September 14, 2016

    My Acura RL was recalled for it's airbags, and the process of 'getting it done' was dead easy. Make an appt., drive up, talk to serviceman, wait ...


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    My Acura RL was recalled for it's airbags, and the process of 'getting it done' was dead easy. Make an appt., drive up, talk to serviceman, wait for about an hour, 15 minutes, drive away with new airbags, and a freshly washed car! Perfect! Thanks!!!!

    Does recommend this dealer
    Came in for service or repair

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  • Poor service!
    August 26, 2016

    The salesman was rude, I wasn't informed about a financing issues and I had to go in myself and fix it. Not to mention they tried to get me to pay...


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    The salesman was rude, I wasn't informed about a financing issues and I had to go in myself and fix it. Not to mention they tried to get me to pay more after I had already put money down. Over all rude people and terrible experience with sales. Service was GREAT!! Not a problem with them at all. Everything with service went without a hassle and I loved that but sales needs some serious work.

    Does not recommend this dealer

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  • Outstanding
    June 30, 2016

    What a great experience. We arrived late in the evening and Joe and his team stayed late and made sure that everything was in order before we lef...


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    What a great experience. We arrived late in the evening and Joe and his team stayed late and made sure that everything was in order before we left the lot.

    Does recommend this dealer

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  • Continuing excellence
    May 21, 2016

    I have leased several new cars from Champman and serviced them there as well. Never a bad experience. Eddie Rush goes the extra mile to provide ...


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    I have leased several new cars from Champman and serviced them there as well. Never a bad experience. Eddie Rush goes the extra mile to provide satisfaction. The dealer matches the quality of Acura cars.

    Does recommend this dealer

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