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Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:00 AM - 9:00 PM
Tue 8:00 AM - 9:00 PM
Wed 8:00 AM - 9:00 PM
Thu 8:00 AM - 9:00 PM
Fri 8:00 AM - 9:00 PM
Sat 8:00 AM - 7:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

2.9
277 lifetime reviews. Includes reviews of Chapman VW from DealerRater.com
  • Great Place to buy a car.

    I bought a used 2011 Jetta TDI in great shape and for a great price. I flew in, from El Paso TX, and they picked me up and had the car ready to ...


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    I bought a used 2011 Jetta TDI in great shape and for a great price. I flew in, from El Paso TX, and they picked me up and had the car ready to go. I worked with John Phillips and he was awesome!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No sense of urgency, customer comes last and "Under Staffed"
    August 1, 2017

    Severely lacking in customer service. Workers cannot stick with time frames they give you. They put employees needs before the customer. Will not ...

    Chapman Volkswagen of Tucson

    CY - I appreciate your feedback, and sincerely apologize that your experience was not optimal. Chapman Volkswagen strives to please all our wonder...


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    Severely lacking in customer service. Workers cannot stick with time frames they give you. They put employees needs before the customer. Will not be going back.

    Does not recommend this dealer
    Came in for service or repair
    Chapman Volkswagen of Tucson

    CY - I appreciate your feedback, and sincerely apologize that your experience was not optimal. Chapman Volkswagen strives to please all our wonderful customers by making them our priority and giving our best in customer service. I will be reaching out to you directly to resolve this issue so that your ownership experience becomes a gratifying one. If I am unable, my direct line is 520.512.5891 or if you prefer email: davidrupp@chapmantucson.com. Please be assured I will do my best to make you feel welcome as part of the Chapman Volkswagen Family. -David Rupp , Service Manger


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  • One hour and 50 minutes to patch a tire
    July 3, 2017

    I called on the morning of my service appointment to have my tire fixed and made an appointment with Wendy for 1 pm. At 2;30 I went to the office ...

    Chapman Volkswagen of Tucson

    Trisha - Good afternoon, my name is David Rupp service manager at Chapman Volkswagen. I would like to review your last service visit to see what...


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    I called on the morning of my service appointment to have my tire fixed and made an appointment with Wendy for 1 pm. At 2;30 I went to the office to see if my vehicle was ready. I was told that their had been another vehicle ahead of me and that the technician was working on it now. I was also told how busy they were today and that the technician was working as fast as he could. I expressed that it should not take an hour and a half to patch a tire when I had made an appointment. 20 minutes later, I was summoned by Wendy and told that my car was ready. I was also told that the service would be comped. I had purchased road hazard on these tires from the dealership; the service should have been free to begin with. I was also told that the technician had a hard time sealing the patch on the tire. This is NOT confidence inspiring. When I looked at the car, I saw several globs of sealant on the hub caps. I will not be returning to the service department here.

    Does not recommend this dealer
    Came in for service or repair
    Chapman Volkswagen of Tucson

    Trisha - Good afternoon, my name is David Rupp service manager at Chapman Volkswagen. I would like to review your last service visit to see what I can do to correct your concerns. I appreciate you as being my customer. I welcome a phone call @ 512-5891. Best Regards. David Rupp Service Manager


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About Our Dealership

Dealer on Cars.com since September 2016

At Chapman Volkswagen in Tucson we offer great deals on new and used Volkswagen vehicles.
Our website features real photos of in-stock models, full options, colors, and an easy-to-navigate interface. At Chapman Volkswagen in Tucson we are driven by our dedication to selling only the highest quality vehicles at affordable prices. Our experienced sales team is ready to answer any of the questions you might have about a particular model. Our VW dealership in Tucson is your choice for a new Volkswagen car, SUV or used car. For everyday affordable prices and the best selection of new and used vehicles in Tucson, visit Chapman Volkswagen today.

"Your Tucson Volkswagen Dealer with Used Cars in Tucson - serving Green Valley, Wilcox, Nogales AZ and more"