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Reviews

Average Ratings

3.6
275 lifetime reviews. Includes reviews of Chapman VW from DealerRater.com
  • Great Place to buy a car.

    I bought a used 2011 Jetta TDI in great shape and for a great price. I flew in, from El Paso TX, and they picked me up and had the car ready to ...


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    I bought a used 2011 Jetta TDI in great shape and for a great price. I flew in, from El Paso TX, and they picked me up and had the car ready to go. I worked with John Phillips and he was awesome!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service
    September 4, 2016

    Great and timely service, as always. Have been buying cars here for years, and have never been disappointed with service or sales department. Th...

    Chapman Volkswagen of Tucson

    Thank you for taking the time to let us know about your experience in the dealership. We are happy to have great customers like yourself coming in...


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    Great and timely service, as always. Have been buying cars here for years, and have never been disappointed with service or sales department. Thank you

    Does recommend this dealer
    Came in for service or repair
    Chapman Volkswagen of Tucson

    Thank you for taking the time to let us know about your experience in the dealership. We are happy to have great customers like yourself coming in and being part of the Chapman Family. Thank you, Brian Hayden


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  • Shoddy service
    July 31, 2016

    We have bought 2 VWs from Chapman and have been hit several times in our Eos. Each time the repairs have been done at Chapman collision. We've ha...

    Chapman Volkswagen of Tucson

    I have spoken with Mrs. Krause and we are currently working with her to come to a mutual resolution. Sincerely, Tom Hiller Chapman Collision Center


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    We have bought 2 VWs from Chapman and have been hit several times in our Eos. Each time the repairs have been done at Chapman collision. We've had one problem after another with repairs not done completely or correctly. There isn't enough room here nor do I have the patience to go into it, but suffice it to say, the last time was a several days long battle and finally the defective part, that Chapman installed, was replaced. Lo and behold when the repair was done they discovered a cracked part which they also had installed. So much for lifetime repair guarantee!!! We will not be back there, not to buy another car nor to repair the one we have.

    Does not recommend this dealer
    Came in for service or repair
    Chapman Volkswagen of Tucson

    I have spoken with Mrs. Krause and we are currently working with her to come to a mutual resolution. Sincerely, Tom Hiller Chapman Collision Center


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  • no follow through
    May 29, 2016

    I recently purchase vehicle from chapman and initially was very pleased with the service. When it was time to submit the paperwork for my license...

    Chapman Volkswagen of Tucson

    Good afternoon, I would first like to take this opportunity to thank you for bringing this issue to our attention. We are truly sorry for the mi...


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    I recently purchase vehicle from chapman and initially was very pleased with the service. When it was time to submit the paperwork for my license plate and registration problems started to arise. I submitted the a tax exempt from since I am in the military. First the salesperson sat on the form for a month until I called inquiring where my plates were. Once the salesman gave it to the title/finance people I thought it would only be a matter of time until my plate arrived. The temporary expired and I called again. The finance department confirmed they received the form but lost it and asked me to get them another one. Sure, I can just take more time off work to get another form approved and stamped and then mail it in or drive the 100 miles to hand it to them in person. You would think after spending 15k you could get a little service or at least have them admit the mistake and pay the 75 dollars themselves. 4 months and still no plate.

    Does not recommend this dealer
    Chapman Volkswagen of Tucson

    Good afternoon, I would first like to take this opportunity to thank you for bringing this issue to our attention. We are truly sorry for the mishap with the lieu tax form. This is not common practice for us, and we are sorry that it happened. I just checked with our title department and they have received the lieu tax form and the plates are being processed currently and should be mailed out the beginning of next week. Next time you are in Tucson, we invite you to stop in for a free detail and tank of gas, on the house for the inconvenience. Once again, we are truly sorry for the experience you¿¿¿ve had and can only hope you will give us the chance to make it right.


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  • AFTER SALES HAWKS
    April 10, 2016

    BE VERYCAREFUL OF LEASING WITH THIS DEALERSHIP MANY AFTER THE FACT COSTS ,DRIVE TO PHOENIX! IF YOU DECIEDE TO BUY THE CAR THEY WANT YOU TO PAY FO...

    Chapman Volkswagen of Tucson

    I understand your concerns and I apologize for the potential miscommunication. Your vehicle is only taxed on your payment during the lease period....


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    BE VERYCAREFUL OF LEASING WITH THIS DEALERSHIP MANY AFTER THE FACT COSTS ,DRIVE TO PHOENIX! IF YOU DECIEDE TO BUY THE CAR THEY WANT YOU TO PAY FOR A INSPECTION,PLUS OTHER FEES THEY JUST MADE MY EXPERANCE COMPLETLY BAD. THEY ALSO CHANGED THE NUMBERS I GOT FROM VW WHEN I DID MY CREDIT APP. SAVE YOURSELF A LOT OF STRESS ! WATCH OUT FOR O A

    Does not recommend this dealer
    Chapman Volkswagen of Tucson

    I understand your concerns and I apologize for the potential miscommunication. Your vehicle is only taxed on your payment during the lease period. As a result of this if you decide to purchase your lease at the end of its term you are responsible for paying the remainder of the state and city taxes due. You are welcome to purchase the vehicle from Volkswagen directly at the end of your lease and they will charge taxes accordingly. However if you purchase the vehicle from a dealership we have to inspect the vehicle for safety and charge a processing fee for documentation. Our intention is to help the customer in any way we can. Please let me know anyway that I can help you with this process. Brian J Hayden General Sales Manager Chapman Volkswagen 4500 E 22nd St. Tucson, AZ 85711 Direct 520.512.5862


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  • Bought a 14' Passat
    January 8, 2016

    Eric V. Was very helpful and professional as were the rest of the staff that made buying the Passat pleasurable! Will recommend to friends and nei...


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    Eric V. Was very helpful and professional as were the rest of the staff that made buying the Passat pleasurable! Will recommend to friends and neighbors!

    Does recommend this dealer

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  • Super Service and Great Communication
    December 3, 2015

    Wendy and the entire team at Chapman did a fantastic job with the major service on my Sportwagen. I highly recommend the service department and t...


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    Wendy and the entire team at Chapman did a fantastic job with the major service on my Sportwagen. I highly recommend the service department and their sales team as well.

    Does recommend this dealer
    Came in for service or repair

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  • Did not purhcase a car but...
    November 12, 2015

    I did not wind up purchasing a vehicle (from anyone yet) but after our experience at Chapman VW with Mr. Simon I would recommend him to anyone who...


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    I did not wind up purchasing a vehicle (from anyone yet) but after our experience at Chapman VW with Mr. Simon I would recommend him to anyone who is looking. Though knowing we would not be able to purchase a vehicle that day, he was still courteous and happy to show us any vehicle we asked to see on the lot. He let us know that he would stay for as long as we required his assistance (it was the end of the evening when we arrived) and even took us to the Chapman lot next door to look at the vehicles there. I will definitely consider giving Mr. Simon and Chapman VW my business when we are ready to purchase.

    Does recommend this dealer

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  • Pretty good, unless they owe you a refund
    September 18, 2015

    I had to select "Service" since this has nothing to do with a purchase. I was happy with the purchase and service of my Tiguan. Service folks wer...


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    I had to select "Service" since this has nothing to do with a purchase. I was happy with the purchase and service of my Tiguan. Service folks were as good as could be expected...maybe better. My problem started after I traded in my Tiguan and requested a refund on my extended service contract. Finance folks were nice when I submitted the request. Three months later, and still waiting for the refund, they won't return my calls. Got lucky once and someone actually answered their phone. Lady said she would check "with the people in the back office" and call me "right back." Five days and waiting... Her "right back" doesn't match my definition of those words.

    Does not recommend this dealer
    Came in for service or repair

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  • First time buyer
    September 6, 2015

    My entire experience was incredible. Walking in we were immediately welcomed and got right to it. I was taught everything imaginable about the car...


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    My entire experience was incredible. Walking in we were immediately welcomed and got right to it. I was taught everything imaginable about the car I wanted. Our visit was fast and I couldn't be more grateful for everyone who helped me there.

    Does recommend this dealer

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