Reviews
Always have had great service at this dealership!
Always have had great service at this dealership! Everyone is so nice and always willing to help us with what we need.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business, Laura, and look forward to your next visit.
Both my wife and I have reached out to the dealership
Both my wife and I have reached out to the dealership directly with their online form for customer service and no one has made contact with us. Our experience was not positive, as we have been long-term customers purchasing many vehicles. Our treatment of customer service was very disappointing and we still have not reached any management to discuss these issues. We always like to give businesses the opportunity to redeem themselves with a bad experience, but this is now been over one week with two online forms without response
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our experience was not positive, as we have been long-term customers purchasing many vehicles. Our treatment of customer service was very disappointing and we still have not reached any management to discuss these issues. We always like to give businesses the opportunity to redeem themselves with a bad experience, but this is now been over one week with two online forms without response
Everyone was professional and made the process painless.
Everyone was professional and made the process painless.. I will definitely go back for my next purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Josh: Thanks for your feedback on your recent visit to Shottenkirk Chevrolet. It's great to hear that we were able to assist you and that you had such a positive experience.
Dave and Astrid were very helpful through the process.
Dave and Astrid were very helpful through the process. Overall I had a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Olivia: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Shottenkirk Chevrolet!
Tate was great!
Tate was great! Very Honest and Professional. He really knows his stuff. Thanks Tate for helping me out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Tate was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!
Mr. Hough was very honest and professional. I was very
Mr. Hough was very honest and professional. I was very pleased with the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!
I communicated with the dealership through text and email
I communicated with the dealership through text and email for several weeks and choosing the car that I wanted. They told me they would get back with me to let me know when it was shipped. They did exactly what they said, Unlike several other dealerships, I spoke with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Kandy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.
Extremely disappointed in the 3% service charge applied
Extremely disappointed in the 3% service charge applied if using a credit card. No upfront notice before service was performed. No one carries a checkbook there days and no ATM to get cash means you have no choice but to pay the 3% service fee.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
The salesman Alex Balke is one of the best you can he
The salesman Alex Balke is one of the best you can he takes his customers like they are family that is the reason I’m a return customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Sales and service second to none nice doing business with
Sales and service second to none nice doing business with the Shottenkirk Family what a great team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us, Bill. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!