Mercedes-Benz of New Rochelle

I usually don’t leave reviews, but I feel compelled to share my experience. I came to Mercedes-Benz New Rochelle expecting professionalism and respect—especially considering the brand’s reputation. Unfortunately, I was met with quite the opposite. The General sales manager Nicolette Natale was dismissive, condescending, and completely unwilling to address my concerns. She made me feel targeted and discriminated Instead of listening to the issue regarding my application being flagged incorrectly, she never showed face until my request to speak with her and stated clearly she was “too busy” which I have in recording. Most of the conversations were done via text messages with the seller (Mr. Lenin)— including the handling of sensitive information. There was zero accountability, zero answers, and even less empathy for my case after getting approved “then revoked” according to Ms. Natale. In fact, I requested proof in writing of being falsely accused of fraudulent identity and Ms. Natale stated that she can’t give me any proof. I then asked for an email summary regarding this event and she stated she will send something over and never did! I have serious concerns about the integrity of how my application was handled. Based on the lack of transparency and the inconsistencies I’ve encountered, I strongly believe there may have been questionable or inappropriate actions taken behind closed doors that led to the revocation of my application. The process did not appear fair or objective, especially after I insisted of bringing all my documents in person which they never suggested I do— instead all pictures via text. What made this situation worse was Ms. Natale’s arrogant attitude. Rather than offering help, she seemed more interested in ending the conversation quickly. I left feeling unheard, dismissed, discriminated, frustrated, and frankly, insulted. For a luxury dealership, this level of customer service is unacceptable—especially from someone in a leadership role. I will never return here and would not recommend this dealership to anyone. If you value your time and dignity, take your business elsewhere.

Very pushy sales process, was sold a tire and dent warranty at $2800 but when it came to make a claim , it was denied. Not worth the paper it's printed on . Be wary don't falloff slick salesmen and "business managers" who are obviously incensed to see sub par programs. Very disappointed

Pete went above and beyond to rectify the issues of my S class I appreciate all he did to make things right

I purchased from New Rochelle in 2023 and also purchased a 24 months additional insurance. I since then traded my car in after a break in. I still have 18 months left on my insurance and they refused to reimburse me. I have tried many time and I was just ignored. So I will NEVER recommend this dealership to anyone

I believe this dealership knows what they have in Tom Burns, the Shop Forman. He is the only reason I’ve come back. He is honest, and will patiently explain the issue. I came in with my 2019 450 GLS and it was just out of CPO warranty but Tom provided very reasonable price for the fix. And while under warranty was just as helpful. I’m grateful and consider Tom a friend. John, who lends out vehicles, is also a good advocate and reliable staff member. Thanks guys. Will see you again soon.

Best Car Dealership Experience For The 2bd Time In 3 Years”Thank You “ Victor Cruz Twice”

This is the absolute worst service place I've ever had the displeasure of dealing with. The service department people are very incompetent and don't want to to their jobs correctly. I brought my vehicle in for a scheduled recall service which should've taken 1 day to do and as of today it's been 8 days. Numerous excuses, no loaner vehicle, and the service Manager Matt is dismissive and have no clue how to deal with customers correctly. The entire staff within the service department needs customer service relations training. Stay away from this place, they do not value their customers, and if you're not paying fir service due to a recall or whatever, there is a slim to no chance that you will receive a loaner.

I would give 10 stars if I could. From the purchase process with Mike and Victor to the service department with Matt, Nicholas, John (who has always been helpful with loaner cars), Felix and the lovely lady’s at reception. I bought my beautiful pre-owned GLS 450 earlier this year. There were a couple of hiccups as there usually are when purchasing a pre owned vehicle, but I’ve never had such a diligent and courteous team to work with. They made sure that things were done right and completed when they said they would be completed. It’s the best dealership team I’ve ever worked with and now in my 50’s, I’ve worked with many. Thanks for all of your help New Rochelle Mercedes. I’ll keep coming back to give you my business.

The only time I have experienced great service from this dealership was the day I purchased my vehicle. The service this dealership provides is subpar at best and that’s being generous.

Mercedes Benz dealership was a disappointment. Made an appt because there is a recall part . Called Mercedes of new Rochelle. They said bringin the car we have the part. The car was sitting at Mercedes of new Rochelle for 2 weeks. My husband called to find out if the car was taken care of. They said no because they do not have the part. Service is horrible. Is Mercedes Benz more than a badge????? The best or nothing is this TRUE??? Treat your customers right and with respect. My car sitting in my driveway . Cannot drive and cannot register and my private mechanic does not want to work on it because of the recall.