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Reviews

Average Ratings

4.8
348 lifetime reviews.
  • Service

    I LOVE THIS DEALERSHIP! I have only been there for service but everyone there is the best!! Brian V. was my service guy and he is always on the ...

    Dealer Response

    Thanks Renee, I have passed along to Brian as well. Have a great day Graff Service


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    I LOVE THIS DEALERSHIP! I have only been there for service but everyone there is the best!! Brian V. was my service guy and he is always on the ball.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Renee, I have passed along to Brian as well. Have a great day Graff Service


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  • Service

    I have been going to Graff since 2011. They are always courteous and the wait has never been too long for repair. I give a big shout out to my ser...

    Dealer Response

    Thanks Vicki, we have given Al a pat on his back. Graff


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    I have been going to Graff since 2011. They are always courteous and the wait has never been too long for repair. I give a big shout out to my service rep, Al. He looks out for me and I trust what he says. I've been very happy at this dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Vicki, we have given Al a pat on his back. Graff


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  • Service is so great. I will go no where else

    I bought 2 vehicles from here. Service for them too. I will never go anywhere else for anything. Everyone thinks dealerships are more expensive th...

    Dealer Response

    Thank you Rob. Graff


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    I bought 2 vehicles from here. Service for them too. I will never go anywhere else for anything. Everyone thinks dealerships are more expensive than the quickie oil change places. You would be surprised. Do yourself a favor and just try Graff once for service. You won't regret it.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Rob. Graff


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  • Service Department

    This was the third time I had to have my car in for service and every time I have contact with Graff Chevrolet, I am met with courtesy and profess...

    Dealer Response

    Thanks Margaret, we still are not as fast as Jimmy Johns Graff


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    This was the third time I had to have my car in for service and every time I have contact with Graff Chevrolet, I am met with courtesy and professionalism. They always get my car in at the appointed time. When they're done, they explain everything they did and if they discover a potential problem, they let me know. They never try to get to me have unnecessary repairs done. I love this place! I would NEVER trust my car to anyone except Graff Chevrolet. And I will never buy another car from anyone else.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Margaret, we still are not as fast as Jimmy Johns Graff


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  • Two days and too much $$.

    Repair was far too expensive and too long in the shop for a lean code repair. If I was to return, I will seek out a different "Service Advisor"....

    Dealer Response

    Thanks for your reply, we will try to work a little harder to get you 100% satisfied. Graff


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    Repair was far too expensive and too long in the shop for a lean code repair. If I was to return, I will seek out a different "Service Advisor". Surprised. My last two appointments have been less than satisfactory. Would be tough to recommend to others.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your reply, we will try to work a little harder to get you 100% satisfied. Graff


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  • Great service

    I have taken both my wifes vehicles and my vehicles to Graff Chevrolet for oil changes and more. Great service with great employees

    Dealer Response

    Thanks Andy, we appreciate all your business Graff


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    I have taken both my wifes vehicles and my vehicles to Graff Chevrolet for oil changes and more. Great service with great employees

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Andy, we appreciate all your business Graff


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  • Used car experience

    They were very good at contacting me about the car I wanted to purchase. I did not go to the deal because it was to far for me to travel.

    Dealer Response

    Thank you for considering us in your vehicle search! If we ever do get the pleasure to help you purchase your perfect vehicle, we would be happy t...


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    They were very good at contacting me about the car I wanted to purchase. I did not go to the deal because it was to far for me to travel.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for considering us in your vehicle search! If we ever do get the pleasure to help you purchase your perfect vehicle, we would be happy to assist you.


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  • It went wrong....

    I made an offer over the phone on a used car that I had looked at with the salesman a week earlier. The salesman had to confirm acceptance of my ...

    Dealer Response

    Thank you for taking the time to give us feedback. I am very sorry that we did not meet your expectations and that we disappointed you. If you wou...


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    I made an offer over the phone on a used car that I had looked at with the salesman a week earlier. The salesman had to confirm acceptance of my offer with the used car sales manager. The sales manager approved our deal and I was instructed on how to put a deposit down until I could get there the next day. While in the process of doing this, I got a call that the car had been sold that day! It seems like a better offer came in and they would not honor our agreement. Probably better I learned of that before I bought as opposed to finding out this level of customer treatment after the fact. Too bad because I liked the car and the dealership overall. I ended up buying a similar car elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to give us feedback. I am very sorry that we did not meet your expectations and that we disappointed you. If you would like to speak with a manager about your experience with us further, please feel free to give us a call at 517-349-8300.


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  • nice service nice price

    Michael is very nice person. he is helpful. i feel comfort in this deal.

    Dealer Response

    Thank you for taking the time to give us feedback Jason! It is always nice to know when we are doing a good job. On behalf of our whole team here ...


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    Michael is very nice person. he is helpful. i feel comfort in this deal.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to give us feedback Jason! It is always nice to know when we are doing a good job. On behalf of our whole team here at Graff, we look forward to continue to earn your business!


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  • Excellent experience!

    The staff was very friendly and organized. My car was brought in immediately while I was checking in. The waiting room for the shuttle is very n...

    Dealer Response

    Thanks Stacy for your kind words. Graff


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    The staff was very friendly and organized. My car was brought in immediately while I was checking in. The waiting room for the shuttle is very nice; they provide complimentary fresh fruit, donuts, coffee, and popcorn available to you while you wait. The courtesy driver was super nice. My car repairs were finished within two hours, and the dealership delivered my car to me at work free of charge. You get treated like royalty at Graff !!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Stacy for your kind words. Graff


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