Reviews

Average Ratings

4.7
351 lifetime reviews.
  • Service

    I have been going to Graff since 2011. They are always courteous and the wait has never been too long for repair. I give a big shout out to my ser...

    Dealer Response

    Thanks Vicki, we have given Al a pat on his back. Graff


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    I have been going to Graff since 2011. They are always courteous and the wait has never been too long for repair. I give a big shout out to my service rep, Al. He looks out for me and I trust what he says. I've been very happy at this dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks Vicki, we have given Al a pat on his back. Graff


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  • Awesome service & employees

    I would recommend anyone looking for a used or new vehicle to contact Graff Chevrolet in Okemos, MI. ¿¿¿¿¿


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    I would recommend anyone looking for a used or new vehicle to contact Graff Chevrolet in Okemos, MI. ¿¿¿¿¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Service

    Lauren Lee and Mark Contreras were excellent to work with when I traded in my Explorer for a Traverse. The process was smooth and easy. I recomme...

    Dealer Response

    Thank you for taking the time to give us feedback! We are extremely happy we were able to assist you with your vehicle purchase and that you were ...


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    Lauren Lee and Mark Contreras were excellent to work with when I traded in my Explorer for a Traverse. The process was smooth and easy. I recommend anyone to go to Graff in Okemos for their next new or used vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to give us feedback! We are extremely happy we were able to assist you with your vehicle purchase and that you were satisfied with the service you received from both Lauren Lee and Mark Contreras!


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  • Awesome staff

    We drove 2 hours to visit this dealership. The staff members were kind and straightforward. We did not feel pressured at all and had a great exper...

    Dealer Response

    Thank you for your feedback Chelsea! We strive to provide the best possible experience for our customers and we are happy to hear that you enjoyed...


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    We drove 2 hours to visit this dealership. The staff members were kind and straightforward. We did not feel pressured at all and had a great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback Chelsea! We strive to provide the best possible experience for our customers and we are happy to hear that you enjoyed your visit!


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  • Service is so great. I will go no where else

    I bought 2 vehicles from here. Service for them too. I will never go anywhere else for anything. Everyone thinks dealerships are more expensive th...

    Dealer Response

    Thank you Rob. Graff


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    I bought 2 vehicles from here. Service for them too. I will never go anywhere else for anything. Everyone thinks dealerships are more expensive than the quickie oil change places. You would be surprised. Do yourself a favor and just try Graff once for service. You won't regret it.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Rob. Graff


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  • Service Department

    This was the third time I had to have my car in for service and every time I have contact with Graff Chevrolet, I am met with courtesy and profess...

    Dealer Response

    Thanks Margaret, we still are not as fast as Jimmy Johns Graff


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    This was the third time I had to have my car in for service and every time I have contact with Graff Chevrolet, I am met with courtesy and professionalism. They always get my car in at the appointed time. When they're done, they explain everything they did and if they discover a potential problem, they let me know. They never try to get to me have unnecessary repairs done. I love this place! I would NEVER trust my car to anyone except Graff Chevrolet. And I will never buy another car from anyone else.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks Margaret, we still are not as fast as Jimmy Johns Graff


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  • Two days and too much $$.

    Repair was far too expensive and too long in the shop for a lean code repair. If I was to return, I will seek out a different "Service Advisor"....

    Dealer Response

    Thanks for your reply, we will try to work a little harder to get you 100% satisfied. Graff


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    Repair was far too expensive and too long in the shop for a lean code repair. If I was to return, I will seek out a different "Service Advisor". Surprised. My last two appointments have been less than satisfactory. Would be tough to recommend to others.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for your reply, we will try to work a little harder to get you 100% satisfied. Graff


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  • Great service

    I have taken both my wifes vehicles and my vehicles to Graff Chevrolet for oil changes and more. Great service with great employees

    Dealer Response

    Thanks Andy, we appreciate all your business Graff


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    I have taken both my wifes vehicles and my vehicles to Graff Chevrolet for oil changes and more. Great service with great employees

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Andy, we appreciate all your business Graff


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  • Service

    I LOVE THIS DEALERSHIP! I have only been there for service but everyone there is the best!! Brian V. was my service guy and he is always on the ...

    Dealer Response

    Thanks Renee, I have passed along to Brian as well. Have a great day Graff Service


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    I LOVE THIS DEALERSHIP! I have only been there for service but everyone there is the best!! Brian V. was my service guy and he is always on the ball.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Renee, I have passed along to Brian as well. Have a great day Graff Service


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  • Used car experience

    They were very good at contacting me about the car I wanted to purchase. I did not go to the deal because it was to far for me to travel.

    Dealer Response

    Thank you for considering us in your vehicle search! If we ever do get the pleasure to help you purchase your perfect vehicle, we would be happy t...


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    They were very good at contacting me about the car I wanted to purchase. I did not go to the deal because it was to far for me to travel.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for considering us in your vehicle search! If we ever do get the pleasure to help you purchase your perfect vehicle, we would be happy to assist you.


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