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Pauli Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (406 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pauli Ford from DealerRater.

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Pauli Ford - St. Johns, MI

The team at Pauli Ford is excellent! A great car-buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer

My sales consultant, Roger Epps, was kind and very patient. I changed my mind several times on what I wanted to purchase, but he encouraged me to continue on until I found (or ordered) the vehicle I wanted. He did not pressure me into getting something I didn't want or need. I had many questions and if he didn't know the answer, he found someone who did. All of the staff that I came into contact with at Pauli Ford were very friendly and helpful. The showroom and offices were clean and orderly. We, my husband and I, were offered water or coffee, and my husband enjoyed the popcorn! I am extremely pleased with my new 2017 Explorer XLT. I would recommend Pauli Ford to family and friends. Thank you for a very good experience with buying a new car. Carla Setterington

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pauli Ford

Second car I have purchased from Pauli. Good experience. No pressure. Good service on first vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Berman!

Great Dealership to work with

I've taken my vehicle back to Pauli Ford for all maintenance and repair since purchase in 2013. The vehicle is always done as promised and on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Larry, we appreciate your business!

Great Service and fast!

Brought car that I purchased at this dealership for service and the team was quick, friendly and efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

I called and talked to Dawn in the service department to have new tires placed, alignment, oil change/lube done on my F-150. Dawn did a great job finding the best deal on a price for my new tires, setting an appointment date and time and completing the work. I have never had a better experience with your service department over the years as I had this time due to Dawn's efforts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Used Car repairs

Have purchased several cars and pkups from them, the last one for my Granddaughter and she has had some trouble with that car, they seem unable to get the problems fixed right so far.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly fast service

Had a oil change and tire rotation, work was done completed quickly. Check in and out smoothly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2014 Ford Escape

A great experience from a supportive staff that works as a team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5K mile maintenance/inspection

Work completed as expected. No sales push. Friendly and professional.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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