Suburban Cadillac of Lansing

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Reviews

Average Ratings

4.8
236 lifetime reviews. Includes reviews of Suburban Cadillac of Lansing from DealerRater.com
  • Pleasant experience

    I felt comfortable from the moment I walked through the door. I had plenty of time to make my decision on a vehicle that was to my liking. I was n...

    Dealer Response

    We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new vehicle! We look...


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    I felt comfortable from the moment I walked through the door. I had plenty of time to make my decision on a vehicle that was to my liking. I was never rushed or pressured. The staff was very courteous, professional, and friendly. I am very happy with my purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new vehicle! We look forward to servicing your vehicle and helping you out with the next one!


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  • Awesome!
    April 23, 2017

    S.A. Roberts Ed Meister has been my Sales Rep for years and he always make sure a customer is satisfied with their purchase wether it's new or us...


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    S.A. Roberts Ed Meister has been my Sales Rep for years and he always make sure a customer is satisfied with their purchase wether it's new or used. I was definitely satisfied with my recent purchase and everything that was done to make it happen. Thank you Ed and everyone else who contributed to my great experience at Suburban Cadillac.

    Does recommend this dealer

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  • Awesome
    April 11, 2017

    Ed Meister made my dream of owning a Cadillac come true. I told him my wife wanted me to have one for my 55th birthday and he made it happen. No p...


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    Ed Meister made my dream of owning a Cadillac come true. I told him my wife wanted me to have one for my 55th birthday and he made it happen. No pressure, he let me take one home and when I brought it back the next day he made it happened. He stayed late that day and made sure that I was going home in a Cadillac.

    Does recommend this dealer

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  • Purchase of a Used Car
    April 8, 2017

    Tried to buy a car Suburban advertised all over the internet. I was told by manager the car was never really for sale. Advertised just in case....


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    Tried to buy a car Suburban advertised all over the internet. I was told by manager the car was never really for sale. Advertised just in case. He told me had not taken a deposit on it but was saving the vehicle for a special longtime customer. I was told I could not place a deposit even though the car was unsold and would have to wait until the manager's special customer made up his mind. I inquired how long this customer had to make up his mind and asked if the car has no deposit and is being advertised isn't available. At that point the Used Car manager became very unpleasant and made it clear the car wasn't available to be purchased. I am not sure why Suburban is advertising a vehicle on 3 different internet sites for sale if the manager saved it back for a special customer who hadn't even placed a deposit on it and had no intention of selling it. If the car was sold fine but the treatment I was given as a new customer was certainly poor. Advertising the car to the public implies it is available for sale. Don't advertise a car you aren't willing to sell and don't give a detailed account of how it isn't sold, there is not deposit on it but it is not available for just a regular customer to purchase. As Karl has risen to the level of manager you would think his handling of customers would be far better than that.

    Does not recommend this dealer

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  • Ed Meister and Suburban Cadillac ROCKS!
    April 4, 2017

    Àfter my husband survived a horrible accident in our new car, that wàs totalled! Ed Meister, Suburban Cadillac of Lansing researched the...


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    Àfter my husband survived a horrible accident in our new car, that wàs totalled! Ed Meister, Suburban Cadillac of Lansing researched the market and found us a better car. We are so happy with the choice! Our friendship with Suburban Cadillac is priceless!!!! Thank you!

    Does recommend this dealer

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  • used car purchasing as it should be.

    from my initial contact with Cathy, to fun professional care from Jim Lawler .they have learned how to do it at suburban Cadillac.Karl Hasenwinkle...

    Dealer Response

    We are happy you had such a great experience with Cathy, Jim, and Karl at our dealership. Customer service is our number one priority and we look ...


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    from my initial contact with Cathy, to fun professional care from Jim Lawler .they have learned how to do it at suburban Cadillac.Karl Hasenwinkle leads a nice team.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are happy you had such a great experience with Cathy, Jim, and Karl at our dealership. Customer service is our number one priority and we look forward to serving you again!


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  • New vehicle Lease.
    March 26, 2017

    We are so happy with our new leased XT5 vehicle. The transaction went so smoothly. Vehicle was ready for delivery when I arrived, paperwork was ...


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    We are so happy with our new leased XT5 vehicle. The transaction went so smoothly. Vehicle was ready for delivery when I arrived, paperwork was ready to sign and my Sales & Lease Consultant, Cory White was so great to deal with & helpful in making this purchase a pleasure. I am very impressed with my overall experience at Suburban Cadillac, Lansing Michigan Jim & Janis Baker, Parma Michigan

    Does recommend this dealer

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  • My dream car
    March 26, 2017

    I've always dreamed of owning a Cadillac, and Randy Hartfil at Suburban Cadillac made that dream come true! He put me in a brand new XT5, and its...

    Suburban Cadillac of Lansing

    Thanks for the incredible feedback! We are so glad to hear that Randy was able to assist you in picking out the perfect Cadillac XT5. We hope to s...


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    I've always dreamed of owning a Cadillac, and Randy Hartfil at Suburban Cadillac made that dream come true! He put me in a brand new XT5, and its beautiful!! Walked me through the buying process so smoothly, and made me feel like we were old friends! Spent extra time with me to make sure I knew all the wonderful amenities my vehicle and Surburban Cadillac offered! Definitely recommend Suburban Cadillac!!

    Does recommend this dealer
    Suburban Cadillac of Lansing

    Thanks for the incredible feedback! We are so glad to hear that Randy was able to assist you in picking out the perfect Cadillac XT5. We hope to serve you again for all of your vehicle-related needs!


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  • New Cadillac lease
    March 24, 2017

    I contacted Suburban for a quote on a lease on a new Cadillac and was promptly sent a very attractive offer. I checked with a couple other dealers...

    Suburban Cadillac of Lansing

    Congratulations on the new Cadillac. We are glad to hear that you had an outstanding experience with Randy shopping for your new vehicle. We hop...


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    I contacted Suburban for a quote on a lease on a new Cadillac and was promptly sent a very attractive offer. I checked with a couple other dealerships and decided on Suburban. I worked with Randy Hartfil and was pleasantly surprised since I had tried to buy a Cadillac at that dealership several times before from previous owners. This time was different. Randy was very easy to work with and the process went smoothly with no problems. I highly recommend Suburban.

    Does recommend this dealer
    Suburban Cadillac of Lansing

    Congratulations on the new Cadillac. We are glad to hear that you had an outstanding experience with Randy shopping for your new vehicle. We hope to serve you again in the future!


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  • Used car purchase
    March 13, 2017

    My girlfriend and I drove 2 hours to the dealership for a great deal on a used Honda. This was probably the least expensive car Suburban Cadillac ...


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    My girlfriend and I drove 2 hours to the dealership for a great deal on a used Honda. This was probably the least expensive car Suburban Cadillac had on the lot, but made no difference to Randy our sales person. We received the same excellent level of service as someone purchasing a brand new Cadillac. I have never felt so comfortable at a dealership. Suburban also sent a driver to me the next day to complete paperwork as it was too late in the evening to complete the sale. Suburban will be the first place I look when it's time for a new car.

    Does recommend this dealer

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