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Reviews

Average Ratings

4.9
653 lifetime reviews.
  • Bonnie Martinko

    Scott Kemp was easy to work with, no high pressure sales. We will definitely return to Crippen Auto Mall and see Scott Kemp for any future purchases.


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    Scott Kemp was easy to work with, no high pressure sales. We will definitely return to Crippen Auto Mall and see Scott Kemp for any future purchases.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing Customer Service

    I will never go anywhere else to purchase a vehicle. Al and Chris made this the best car buying experience I have had yet.


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    I will never go anywhere else to purchase a vehicle. Al and Chris made this the best car buying experience I have had yet.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Selection, No Pressure, Great Terms

    Mark found excellent examples of the vehicles we were deciding between. There was no pressure for us to choose either of them. He found us a great...


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    Mark found excellent examples of the vehicles we were deciding between. There was no pressure for us to choose either of them. He found us a great deal which allowed us to turn our leased vehicle in early and we got a great lease package for the new vehicle with a lower than expected monthly payment.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Amazing experience. Rodney is the best around!

    Would not go anywhere else but Crippen. I went to many dealerships around lansing and was not impressed. Rodney was not only helpful, he was perso...


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    Would not go anywhere else but Crippen. I went to many dealerships around lansing and was not impressed. Rodney was not only helpful, he was personable but very knowledgeable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Al Travis and Brian Watson are amazing!

    I had a great experience purchasing a 2016 GMC Terrain! I got a great deal and both Al and Brian were extremely helpful and knowledgeable! Thank Y...


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    I had a great experience purchasing a 2016 GMC Terrain! I got a great deal and both Al and Brian were extremely helpful and knowledgeable! Thank You both for making my second car purchase at Crippen the best experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent experience!

    Always fast and efficient. Rodney was a very helpful resource in picking out a vehicle that worked for me. Chris worked with me to ensure I got ...


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    Always fast and efficient. Rodney was a very helpful resource in picking out a vehicle that worked for me. Chris worked with me to ensure I got the best deal possible...all around great experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service

    This was our 3rd vehicle from Scott Kemp at Crippen and he always takes great care of us. Great guy, great service!


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    This was our 3rd vehicle from Scott Kemp at Crippen and he always takes great care of us. Great guy, great service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service!

    Was treated so well. They have a culture of valuing their customers and treating them with great respect. I will be back to purchase another vehic...


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    Was treated so well. They have a culture of valuing their customers and treating them with great respect. I will be back to purchase another vehicle from this great organization.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • gmc acadia limited

    This is the third vehicle we have bought from Crippen and Lisa always makes sure to get us exactly what we want. Always a great experience.


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    This is the third vehicle we have bought from Crippen and Lisa always makes sure to get us exactly what we want. Always a great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Crippen Purchase

    Salesman Al Travis was professional and helpful. The finance director Chad was professional and helpful-except he needs to learn to return custom...


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    Salesman Al Travis was professional and helpful. The finance director Chad was professional and helpful-except he needs to learn to return customer calls. Good experience. Not pushy. Good selection of cars.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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