Lia Nissan of Albany

Reviews

4.6 out of 5 4.6
80 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 29, 2018

    Good experience in getting the exact vehicle we were looking for. Timely and courteous service. We picked up the vehicle at our selected day and time.... Everything was ready to go when we got there.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind review, and congratulations on your new vehicle! We are so pleased that your buying experience was so smooth and effic...ient, and we hope you enjoy your new ride! Please let us know what more we could do for you in the future.

  • 5.0 out of 5
    November 8, 2018

    like to have window view to see they are working on your car.. but everything else. awesome, and service manager is best. i would buy from lia again... with certified.. well worth the money

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi David, Thank you so much for your great review! We are proud to have earned your confidence, and we look forward to continue providing you with top...-notch service in the future!

  • October 14, 2013

    I've never been one to recommend a car dealership before, but Lia Nissan in Colonie far exceeded my expectations. It's not like any other dealership we've... EVER been to. We had the pleasure of working with Zaccary Danison who went above and beyond for us. He made sure we were absolutely happy with our new Nissan Sentra purchase. From the first time we walked into the showroom to the time we drove off in our new car, we felt we were in great hands with him. Everyone there was super. We're telling everyone we know that Lia is the place to go!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    October 3, 2018

    Unfortunately, our car buying experience from Lia Nissan has been less than stellar. We have experienced multiple issues with our Pathfinder and have... had to make multiple trips to have it repaired. We were fortunate, however, to have worked with John Elmendorf in the service department. His attention to our concerns was exemplary. In addition to researching our many necessary repairs, he advocated for us with both the Lia dealership and with Nissan corporation. He was responsive both by phone and in person. We truly appreciate his efforts on our behalf.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 30, 2018

    Over the past 7 years I have purchased six vehicles from Lia Nissan Colonie. The purchase experiences have always been extremely courteous and pleasant.... GM Dave B. is a pleasure work with. The Service Dept. has also always been very attentive and great to deal with. Routine service has always been quickly performed at a fair price. The Service Advisors are very product knowledgeable, technically competent and eager to provide resolution to any issue. I have met several of the technicians over the years and are extremely capable, competent and very experienced. Recently, my new Rogue (less than 4000 miles) developed a "quirky" air conditioning issue that was difficult and time consuming to diagnose. The cause was soon identified and the fix is pending. Special thanks to Service Dept. Manager Tom Sinkora and tech Mark L. for there patience, perseverance and there willingness to go the "extra mile" to identify the cause and resolve the AC issue. Both Tom and Mark, through there devotion to service excellence and customer satisfaction, made a potentially negative experience into a very palatable and almost pleasant service experience. Thanks again Tom S and Mark L.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Alan, Thank you so much for taking the time to leave us this incredible review! It means so much to us to hear your kind words and to know that you... are so confident in our team! It is our pleasure to go above and beyond to ensure that you and your vehicle are taken care of, and we look forward to continuing to sustain your loyalty in our service for years to come.

  • 5.0 out of 5
    September 17, 2018

    Dennis did an awesome job! Super courteous and friendly! The car I leased had a minor issue and Dennis followed up with me every step.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Erin, Congratulations on your new vehicle! We are so delighted that Dennis provided you with a positive experience, and that he ensured that your r...ide was in only the best condition for you to take home. We hope you enjoy it!

  • 5.0 out of 5
    September 6, 2018

    John Attanasio of Lia Nissan of Colonie provided excellent service and made the purchase experience very easy and hassle free. I am not one to leave reviews,... (might be my first) but I highly recommend John and the Lia Nissan team.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Rick, We appreciate you taking the time to leave John and Lia Nissan this wonderful review! We are so delighted to hear that your buying experience... was so smooth and hassle-free, and we hope to be given the opportunity to continue to strive to provide you with our most exceptional service in the future.

  • 5.0 out of 5
    September 2, 2018

    I have bought many many cars from Dave Bertuch over the years and now my kids are as well. You can't beat the attention and service you get at Lia... not to mention you'll never find a better price anywhere.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Rob, Thank you so much for the very kind review and your confidence in our dealership! We are honored to have your continued loyalty, and we are th...rilled that David provided you with yet another incredible buying experience. We look forward to working with you again next time.

  • 5.0 out of 5
    August 16, 2018

    I purchased my 2016 Nissan Juke NISMO RS from Lia Nissan, and have always brought my Juke there for servicing. The Lia Nissan service department has always... done excellent work and I high recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Rich, Thank you so much for your recommendation and your confidence in our dealership! We are pleased to have been able to consistently provide you... with service that you are so happy with, and we look forward to continuing to do the same each time that you seek our assistance!

  • 5.0 out of 5
    August 15, 2018

    John Elmendorf recently helped take care of my car with a transmission problem. He was able to find me a loaner and got my car cleaned up after the service... was done. The service advisors here are pretty busy, but John was still able to check in periodically with me and let me know the current state of the repair. There are no surprises here, and John did a great job helping me out with my repair.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It's so great to hear that John took such good care of you and your vehicle throughout the entirety of your recent visit. We're so glad that... your vehicular issues were resolved, and that you were well-informed throughout the process. We hope to hear from you again the next time you are in need of automotive service!

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Lia Nissan of Albany

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