Henkel Chrysler Dodge Jeep Ram

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Reviews

Average Ratings

4.4
29 lifetime reviews.
  • Great Experience

    I visited a number of dealerships before purchasing my Jeep Wrangler at Henkel. The salesperson I worked with (Jim) and the entire team from the m...


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    I visited a number of dealerships before purchasing my Jeep Wrangler at Henkel. The salesperson I worked with (Jim) and the entire team from the manager to the finance staff were wonderful. Jim was personable, very knowledgeable and helpful in determining my needs and matching me up with an appropriate Jeep. Never pushy and that was very much appreciated. I was also offered what I felt was a very fair trade in value on my current Jeep. The finance guys worked with me to find a loan and a payment that worked for me. Last, I got a follow up call a few days later to see how the Jeep was working for me! Jim and the rest of the team were really great! I've had a lot of other dealership experiences that made me realize how truly good the team at Henkel is.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Gesselman's found a GREAT auto deal!

    I would LOVE to see a more updated, modern and comfortable seating format for the wonderful sales people and customers at Henkel, Auto. I feel th...


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    I would LOVE to see a more updated, modern and comfortable seating format for the wonderful sales people and customers at Henkel, Auto. I feel they deserve it. Our salesman is a most remarkable, kind, and gracious man by the name of Wally Fox. Not only did Mr. Fox provide exceptional customer service to my husband and I, and other family members that accompanied us on one of our many visits to Henkel, Auto . . . but he also made us feel like we had been friends for a very long time. Used Car Sales Manager "Todd (? please forgive)" assisted us with additional input and kindness and for that we are truly grateful. We purchased a super sharp black and chrome 2014 Jeep Cherokee Limited. The loan process by Business Manager Eric Clark was thorough in explanation, and went smooth and quickly. The whole buying process was top-notch! We already have and will continue to recommend this dealership and these fine people to others. :-) Respectfully, Gail Gesselman

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Quick on-line response

    I inquired on line. Got a quick response and all info requested. Have not made a buying decision yet.


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    I inquired on line. Got a quick response and all info requested. Have not made a buying decision yet.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great fast service

    I broke down on Friday just as I was pulling into fort custard recreation area Because it was Friday I had to wait until Monday morning to get m...


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    I broke down on Friday just as I was pulling into fort custard recreation area Because it was Friday I had to wait until Monday morning to get my car towed to get it fixed. Since we weren't from the area my husband and I decided we wanted to have the jeep worked on at a dealership. Monday morning we had our jeep towed to Hinkle Chrysler Jeep Dodge dealership my husband explain the situation to the service Rep (Aaron) Who said he probably couldn't look at it until after lunch. We received a call at 10 AM telling us that they had figured out that it was the water pump our car was ready by 3 PM and it ended up costing less than was originally quoted definitely recommend this dealership

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • fast friendy serious

    They prompted fast, friendly and at the modell, i have been interested, related. Which has been very rare, in my experience.


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    They prompted fast, friendly and at the modell, i have been interested, related. Which has been very rare, in my experience.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Good experience overall

    I was in a lease that was about to go over mileage and still owed plenty on and they helped me step out of my situation. And into a nice Grand Che...


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    I was in a lease that was about to go over mileage and still owed plenty on and they helped me step out of my situation. And into a nice Grand Cherokee same year as my truck. I miss the trucm but the Jeep is more practical around the house over having 2 full size trucks. My salesman made it easy on my end for paper work. Wish we could have talked numbers more over the phone before making the long drive. But all in all they came thru and we made a deal. Had the Jeep for a week now definitely can't say I went wrong. I have an extremely busy schedule and long hours so it was alot of email and text up until the day of but they worked with me and didnt blow me off and that's what mattered most for me was working with my busy schedule to put it together at a reasonable price.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst dealership in the region

    I would give zero stars, but this is as low of a rating as I can give. This place is a joke. They refused service on my vehicle, said "come back i...


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    I would give zero stars, but this is as low of a rating as I can give. This place is a joke. They refused service on my vehicle, said "come back in 2 weeks and we will change your oil" when my car was 2000 miles over. Might as well tell me to just go to your competitor. Guess what, chevy hires enough people to keep up, even though they are slammed, they make time. Sales department didn't even read the questions in my email. Worst part is management thinks this is acceptable!

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?

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  • A first experience with Henkel and a very good one

    We traveled approximately 90 miles to look at a special vehicle. After a test drive, we sat down and talked price. After a fair amount of negotiat...


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    We traveled approximately 90 miles to look at a special vehicle. After a test drive, we sat down and talked price. After a fair amount of negotiation, we settled on a price and made the purchase. The people at Henkel spent a lot of time with us and we are very happy with our vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Honest and great to work with!!

    I would highly recommend going through Henkel, they were great to work with even though we didn't get to buy from them. When they discovered the v...


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    I would highly recommend going through Henkel, they were great to work with even though we didn't get to buy from them. When they discovered the vehicle I was interested in needed engine work Melissa called me right away to let me know. For a car dealership that is great, most would have hid it. Thank you for being that honest and I hope we can do business in the future!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Fast friendly knowledgeable.

    I called them gave them the stock number of what I saw on the Internet. Made sure it was there. Told them I am at a different dealer. This sale if...


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    I called them gave them the stock number of what I saw on the Internet. Made sure it was there. Told them I am at a different dealer. This sale if falling apart. I will call you back in five if it does. I called back they had the truck ready to go. We did financing they made sure I had insurance. I was out of there in less then two hours. Will be back all I will say is ask for Doug. He'll be busy worth the wait. He hustles. Great experience even one I dealt with there was all business. Social also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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