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Chelmsford Street Auto Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(80 reviews)
Visit Chelmsford Street Auto Sales
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–5:00pm 7:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
(978) 319-4457 (978) 319-4457

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(80 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Not truth

Good afternoon . I want to tell you my experience of buying a car at this dealership. When buying a car, I pointed out the car's shortcomings, to which I was given the answer that they would fix it! 1 . The bumper is set with a gap on one side, which indicates that it was most likely replaced. On the way home, my tire pressure light came on and the fog light fell out (this is the best after sales preparation, maestro bravo. I reported this to Ross, I was given an answer that they would do it the next time I come. I came one more time a week later, you won’t believe it, but they didn’t reset the sensor error, the interior light bulbs (8134030110) (this is the original Ross number, if you need it!!) of course didn’t come! They tried to fix my fog light, but alas, again failure, the fog light did not fixed and loose. Why is the tire sensor on? Ross's answer - we will do it next time along with the interior lamps (8134030110) (this is the original Ross number, if necessary). As a result of my trip, I received 2 M6 screws to secure the fender liner, and that's all .definitely worth the wait for a week) in the end!!! after 2 weeks Ross simply does not answer or pick up the phone! draw your own conclusion. Unfortunately, nothing was done that was promised in 3 weeks

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Top rated dealer. Ross has been an great

Ross provided us an excellent service. Really good buying experience Highly recommended experience. He helped us through the procedure and helped us choose the car we always wanted. Thank you dear Ross.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

No complaints

6 months ago, today, I bought a truck from Chelmsford Street Auto Sales. As I'm approaching my first oil change, I believe the verdict is out on how everything has gone. The experience I had here was very good. Ross was very accommodating to me when I purchased the truck and he made things very easy for me. He took care of just about everything I needed and was very thorough on the test drive/vehicle walk through/paperwork process. This place is definitely not the stereotypical sleazy used car dealership, and the environment is very low pressure. The first week I had the truck, I had a few minor problems come up with it. However, they were very prompt to fix these issues for me immediately. So far, I have not had any problems since that initial speed bump. Other than that, the truck had been looked over pretty well by their shop and several wearable parts were replaced prior to me getting it. I paid a little more than I think I should have for the truck, but that being said, I did end up with a pretty good vehicle. This isn't a dealer where you go to buy an old beater car. If you're looking for a quality used vehicle, and want to be treated like a decent human being, I highly recommend this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sean thank you so much for sharing your experience with our dealership. Congratulations on your new purchase and we are very grateful for your business. If you ever need anything in the future we are always here for you. We appreciate you taking the time to leave this review on cars.com Cheers!

5.0

Awesome experience

A few months ago we bought a used Nissan Versa for our daughter. It was the most painless car purchase we’ve ever made. Friendly, efficient and fast - we had the car in less than 24 hours, including registration! The car has been perfect and we would highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sue, Thank you so much for sharing your experience with us. We are pleased to know you and your family are enjoying the new car. Please let us know if you need any further assistance with your vehicle purchases. Cheers and happy holidays! Ross- Chelmsford Street Auto

5.0

Fast, exceptional service!

Easy to work with, found me the cheapest insurance as well upon purchasing the car. Had one minor issue after purchasing and they fixed it the same day I brought it to their attention for free! Friendly individuals, highly suggest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Justin, We hope you have been enjoying your new vehicle. Glad we were able to help get you into the car you wanted. If you ever need anything do not hesitate to ask. Ross-Chelmsford Street Auto Team

5.0

Customer

Ross and Charlie were very helpful and accommodating. They made the overall process of viewing the vehicle, assessing the vehicle, and securing a loan all very painless. I appreciated their considerations and clear explanations to assuage my anxieties in making this investment. I also appreciate that Paul and Derrick from Lowell Automatic work hand in hand with Ross and Charlie from Chelmsford Street Auto Sales . . . In a recent visit, I had a question/concern and they were there to answer my concern. Thank you for a wonderful auto purchase experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Claire, Thanks you so much for your kind words and sharing your great experience with us on here, we are very grateful. I am glad we found the right car for you and that you were able to meet the entire team while you were here. We are always here to help with your vehicle needs. Cheers, Ross- Chelmsford Street Auto Team

5.0

Best experience ever buying a car!

Hands down the best car buying experience we have ever had! We searched on-line for a vehicle that suited our needs and found ourselves immersed in this gem of a dealership! From the moment we walked in and asked to see the vehicle - to one week later when we drove it off the lot we were impressed with the professionalism of the sales department as well as the exceptional service! I would highly recommend Chelmsford Street Auto Sales in Lowell, MA to anyone in the market for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kerri, We are so very grateful for sharing your experience with us. It is our goal to make sure you have a stress free experience when purchasing a new vehicle. We are grateful for your business and we look forward to assisting with any and all of your vehicle needs down the road. Thanks again! Ross- Chelmsford Street Auto Team

5.0

Overall Great Experience

Sales team was great to deal with. Had trouble after sale with vehicle and live far away. No problem. Had my mechanic fix the issue and dealer made payment arrangements. Awesome customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brenden, Thanks for your kind and honest review with our dealership. We are very glad that you had a great experience with our dealership and our sales department. Enjoy your holidays and happy New Year! Cheers, Ross- Chelmsford Street Auto Team

5.0

Best car purchase ever!!!

Was in the market for a used truck, but had no clue what I wanted, until I spoke with Ross..he intently listened to my needs and wants, and suggested a truck that has become our favorite vehicle of all time..What a pleasure to do business with someone who understands the importance of good customer service...The whole transaction was painless for me, because Ross anticipated all the steps that needed to be completed and did most of them for me...all i needed to do was show up with a check... I live in New York, and was initially leery of buying a car out of state, but this is my kind of shopping...Highly recommend this dealership and especially Ross Jefferson, who goes the extra mile to make sure his customers are satisfied...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey Anthony, Thank you for trusting in us with your recent vehicle purchase. We hope you have been enjoying your new truck. We are very grateful that you made the long trip from upstate New York to our dealership. We are grateful that you shared your experience with our dealership and our sales department on the dealer reviews page. Happy Holidays Cheers, Ross- Chelmsford Street Auto Team

5.0

Yaris

I purchased a Toyota Yaris here recently and the whole process could not have gone smoother. I thought the car was fairly priced and asked for a couple of things be done to it. Sales advisor Ross Jefferson saw to it that what I wanted was done by the next day. Very helpful and no pressure business. Charlie in financing was also very helpful and they took care of everything. All I had to do was drive it off the lot. Though not close to where I live it was worth the trip to find this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey Leo, Thank you so much for your review. We are thrilled that you had a great experience with our dealership and our sales department. We are grateful that you took the time to share your experience on the cars.com dealer reviews page. We are here for all of your vehicle needs. Happy Holiday Cheers, Ross- Chelmsford Street Auto Team