New 888-392-1994 Dealer Website
Used 877-284-6679 Email Dealer
Service 888-461-9784

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
244 lifetime reviews. Includes reviews of Suntrup Ford Westport from DealerRater.com
  • Not satisfied with service

    Purchased a used Ford Explorer from this dealership. While examining the car I realized that there were no floor mats, the salesman promised if I ...


    Show Full Review

    Purchased a used Ford Explorer from this dealership. While examining the car I realized that there were no floor mats, the salesman promised if I purchased the car there would be floor mats. After HOURS of purchasing the car- what should have been a simple process... I finally received the keys after the car was 'detailed' noticed the car did NOT have the floor mats. Asked the salesman where they were, he did not know. Clearly this is not top customer service. After informing the salesman of his promises, I had to wait 30 more minutes for him to find floor mats (They are not top notch detailers, FYI). Next, the salesman promised to email me the code for the keyless door entry, a week later I had to call him. Then he informed me that he isn't able to email me the code, I would have to come in. It took them 45 minutes to reset the door code. Not exceptional service by any means. I am happy with my car- I just wish I would have purchased it anywhere else but here.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Poor customer service
    February 11, 2017

    I bought a new 2013 F150 from this dealer and almost immediately had a problem with the service department. Started going to Suntrup Kirkwood for ...


    Show Full Review

    I bought a new 2013 F150 from this dealer and almost immediately had a problem with the service department. Started going to Suntrup Kirkwood for service and they were excellent. Made me feel appreciated. Also had Kirkwood's body shop do work on the F150 and that was perfect as well. Fast forward to Dec 2016. Decided I wanted to get an explorer and found one to my liking. During the test drive I noticed the steering wheel was not straight and it seemed to have an alignment problem, They never offered to check it but getting an alignment wasn't a big deal until I took it to Suntrup Kirkwood for an oil change and alignment. Kirkwood said there was something bent, probably a lower control arm but maybe struts. They couldn't get it aligned to spec but they did the "best they could" . They said they could start replacing parts at my expense until they found the problem. The failed alignment cost about $250 and took 3 hours. The struts and lower control arm was estimated close to $600, They said I should go back to Westport because they should take care of the problem. I contacted the sales person who never called back. I sent the shop report from Kirkwood to the used car manager and also left a voice mail. Zero response. So Suntrup has now gone from preferred to BUYER BEWARE, STAY AWAY.

    Does not recommend this dealer

    Hide Full Review
  • Purchasing a new vehicle has never been so easy

    Looking to buy a new vehicle, go see JD at Suntrup Westport. He made the whole process simple.


    Show Full Review

    Looking to buy a new vehicle, go see JD at Suntrup Westport. He made the whole process simple.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • SCAM ALERT!
    January 11, 2017

    STAY AWAY FROM THIS DEALERSHIP! Every negative review you read is true. I experienced every negative remark about this dealer, including Mike Kear...

    Suntrup Ford Westport

    Hello, My name is Crystal, and I'm the eCommerce manager here at Suntrup Ford. I'm very sorry to hear that you are dissatisfied with your experien...


    Show Full Review

    STAY AWAY FROM THIS DEALERSHIP! Every negative review you read is true. I experienced every negative remark about this dealer, including Mike Kearns and their supposed "Expert Car Repairman". I went to buy a truck advertised from their site around $47,000, with a trade in & $5000 down. For starters, my car that I was going to trade-in only had 1 chip in the hood, a cracked windshield that I offered to replace myself and 2 rims with minor curb rubs. Mike told me the online price was wrong & that it included rebates/ discounts that did not apply to me but would not tell me which rebates that did not apply to me. Mike also told me that they do not honor military discounts to Retired military members & that the military discount only applies to "Active" military, completely bogus! Secondly, they supposed "Expert Mechanic" tried feeding me a bogus claim on my trade in. The mechanic claimed I had "Cancer" on the hood of my car. He pointed to what was 1 chip of paint & blemishes from the wax & said my hood was "Rotting away" & it was what they call "Cancer". I had a cracked windshield, which I offered to replace myself. They would only offer $5000 less than Black book. After they "tried so hard to earn my business???, they turned me down. I knew my credit was not perfect but I did not think it was bad enough to be turned down. Therefore, I took my trade-in and cash to another dealer. Not only did I the truck I wanted from their site but they did not try to lie to me about their online, they also gave what Blackbook quoted. The other dealership "Expert Car Repairman" also stated the blemishes in the wax was not cancer but was just simply spots were the wax did not take well on the hood. After the mechanic applied the wax they use he showed that there was nothing wrong with the hood all except for 1 chip of paint. So, listen to every negative remark about this shady dealership because they are right.

    Does not recommend this dealer
    Suntrup Ford Westport

    Hello, My name is Crystal, and I'm the eCommerce manager here at Suntrup Ford. I'm very sorry to hear that you are dissatisfied with your experience at our dealership. We strive for excellent customer service, and if there is anything I can do to help improve the situation, email me at crystal@suntrupford.com, or call (314) 429-4455. Thank you, and take care.


    Hide Full Review
  • Easy process
    November 18, 2016

    Found the car I was interested in the Internet. Test drove and traded in my car. Process was easy. Just alot of paperwork this part has not chang...

    Suntrup Ford Westport

    Thank you for taking the time to write a review for our dealership, Sandy! We value your feedback and business. Have a great day!


    Show Full Review

    Found the car I was interested in the Internet. Test drove and traded in my car. Process was easy. Just alot of paperwork this part has not changed.

    Does recommend this dealer
    Suntrup Ford Westport

    Thank you for taking the time to write a review for our dealership, Sandy! We value your feedback and business. Have a great day!


    Hide Full Review
  • Cool place nice cars. Quick
    November 7, 2016

    Nice cars easy people to work with service is good. I have bought 2 cars here ... Deals are made even if your credit isnt the best to begin with

    Suntrup Ford Westport

    Hello, thank you for taking time out of your busy day to leave feedback on your experience at our dealership. Thanks for making us your Ford store...


    Show Full Review

    Nice cars easy people to work with service is good. I have bought 2 cars here ... Deals are made even if your credit isnt the best to begin with

    Does recommend this dealer
    Came in for service or repair
    Suntrup Ford Westport

    Hello, thank you for taking time out of your busy day to leave feedback on your experience at our dealership. Thanks for making us your Ford store! We value your business and hope you have a wonderful day!


    Hide Full Review
  • Horrible experience
    October 22, 2016

    Told I'd get approved and that they would get me the deal. Sent me home with the vehicle to wait on "system" to load only to get a call a couple h...

    Suntrup Ford Westport

    Hi Christina, I spoke with Terry Logan and Andrew Suntrup, and they explained the situation to me. I totally understand why you're upset. . Route ...


    Show Full Review

    Told I'd get approved and that they would get me the deal. Sent me home with the vehicle to wait on "system" to load only to get a call a couple hours later stating I needed a co-signer. Was told it wasn't my credit score but was the fact that I don't have much credit on my credit report. I was humiliated and let down. Felt as though I was played. Awful.

    Does not recommend this dealer
    Suntrup Ford Westport

    Hi Christina, I spoke with Terry Logan and Andrew Suntrup, and they explained the situation to me. I totally understand why you're upset. . Route One, the system we use for financing was down while you were here. Honestly. They were confident they could get you approved, but unfortunately the banks said no. Of course we wanted to help you, and get you into the vehicle, but it just couldn't be done without a co-signer. I'm sincerely sorry. We do not want anyone to feel humiliated, that is not the type of customer experience we strive for. Is there anything I can do to help you feel a little better about the situation? Best Regards, Crystal Jedynak eCommerce Director Suntrup Ford


    Hide Full Review
  • Unexpected buy
    October 1, 2016

    Bob did a great job showing us the cars within out price range! He was very patient and was able to make the sale easy and fast! We are very happy...

    Suntrup Ford Westport

    Hello, thank you for your business, and for taking the time to write a review! Have a great day!


    Show Full Review

    Bob did a great job showing us the cars within out price range! He was very patient and was able to make the sale easy and fast! We are very happy costumers! Love our new car!

    Does recommend this dealer
    Suntrup Ford Westport

    Hello, thank you for your business, and for taking the time to write a review! Have a great day!


    Hide Full Review
  • Re: Finally
    September 18, 2016

    After visiting three other car dealerships, I paid a visit to Suntrup Ford Westport and Malik found me while viewing cars on their lot. His patien...

    Suntrup Ford Westport

    Hello, thank you for your business, and taking the time to write such a wonderful review! It means a lot to us. Malik really is a charmer. Mike ha...


    Show Full Review

    After visiting three other car dealerships, I paid a visit to Suntrup Ford Westport and Malik found me while viewing cars on their lot. His patience, humor, CHARM, and customer service skills are outstanding! To add, Michael Jackson in Finance helped to seal the deal for me for my Ford Fiesta. Their no pressure and no hassle behaviors are just a few of the reasons why I'd highly recommend that you work with these gentlemen and this particular dealership. Thank you!

    Does recommend this dealer
    Suntrup Ford Westport

    Hello, thank you for your business, and taking the time to write such a wonderful review! It means a lot to us. Malik really is a charmer. Mike has been with us for quite some time, and we're lucky to have him. Enjoy that Fiesta, and have a great day!


    Hide Full Review
  • Fast, Easy....happy
    August 25, 2016

    My husband has been looking for trucks for a while. Found one he was interested in. Bob Stapelton was awesome to work with and we left happy.

    Suntrup Ford Westport

    Hello Bob & Jennifer, thank you for taking the time to leave feedback on your experience at our dealership! It means a lot to us. Bob says hello. ...


    Show Full Review

    My husband has been looking for trucks for a while. Found one he was interested in. Bob Stapelton was awesome to work with and we left happy.

    Does recommend this dealer
    Suntrup Ford Westport

    Hello Bob & Jennifer, thank you for taking the time to leave feedback on your experience at our dealership! It means a lot to us. Bob says hello. Enjoy that new F-150, and have a fantastic day!


    Hide Full Review