Reviews
Michelle went above and beyond to get me issue resolved
Michelle went above and beyond to get me issue resolved She was courteous and kept me apprised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great with oil change.
Great with oil change. Hard to get information regarding the repair and then it took over 2 weeks for repair of transmission and till it returned to me. Communication between techs and service advisors needs improvement and then getting customer info.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Adrian Turnbull was amazing.
Adrian Turnbull was amazing. Made the entire process before, during, and after the sale an absolute pleasure. I was hesitant to even look at vehicles that were a 2.5 hour drive from me, but I would 100% do it again and probably will in the future. Very straight forward with the pricing, fair values, and great service. Thanks again to Adrian and the team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We were beyond pleased with the valet service this
We were beyond pleased with the valet service this dealership offered as it would have been a real issue for us to get the car there and picking it up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Professional.
Professional. On time. Friendly. Skilled mechanics. Always checking to be sure any recalls are fixed and helping me be sure all the services are up to date.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was completed on time as promised.
Service was completed on time as promised. Jeff had my truck ready when I got there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was really nice and the salesman was knowledgeable.
It was really nice and the salesman was knowledgeable. I am really happy with my purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very courteous, and listened to my problem, diagnosed and
Very courteous, and listened to my problem, diagnosed and fixed it. Knew exactly what I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Best experience ever purchasing a vehicle in a
Best experience ever purchasing a vehicle in a dealership. I highly recommend this dealership. I hope to do business with them again, someday and I will share this with my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jack, thank you for your kind words and congratulations on your new vehicle! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I purchased the extended warranty because I was told they
I purchased the extended warranty because I was told they could waive the deductible and handle any issues. I just spent over $700 on diagnostics at another dealership because you could not diagnose washer issue and headlight malfunction. The headlight issue turned out to be the result of your used vehicle inspection missing the missing weathercap on it. I expected better, not perfection, but way better.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mall of Georgia Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to address your concerns. Please reach out to us directly at (678) 552-4334 when you have a chance. Thank you, and we look forward to hearing from you.