Reliable Auto Sales

4.9
(1,030 reviews)

Reviews

4.9
(1,030 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

You wrote a review for Reliable Auto Sales 13 minutes...

You wrote a review for Reliable Auto Sales 13 minutes ago 1.0 star rating12/14/2021 I wish I could give them a -0. I purchased a 2005 Volvo with 49,995 miles on it. I was advised by the Sales agent Mary that the car would not provide me any trouble and that it was in great shape. I put down $2500 and drove the car back to Stockton, CA. The check engine light came on while I was driving and I called and notified them of the problem. I was avoided and lied to especially not knowing until the last minute that I had to have the car smogged in California to be able to get it registered and obtain my plates. I called and spoke to the General manager who claim to be the general manager at the time and was talked down to. So basically I was taken advantage of because I am still having problems out of this vehicle and they do not stand behind their word especially since the car had a 30 day warranty on it and they did not resolve the problem. It is one thing to take a customer money but to literally be like OH well! the deal is done, is not a way to conduct business. I am still having problems out of this car and my first thought is to round up all the customers that have had problems and conduct a class action law suit. You have to be careful now days how you treat people cause you never know how powerful that customer is. Save your money and go somewhere else!! I can assure you that this is not a random negative post. They are very well aware of me and I will not stop until I seek justice against this car lot. My final word to Reliable Auto sales is ," Don't scam customers if you are on the up and up. Your business will grow regardless." Customers are who make you shine, especially when you are in the sales business. Latrina Cooper

5.0

Treated Me Well

My youngest is turning 16 soon. It is great to watch your kids grow more independent and mature. Also great that he can drive himself to school. He needs a car though. Well, happily I ended up buying one for myself instead. It’s been 15 years with my current car. My son went in a baby seat in the back. I deserve it. Happy days. Lucky me. Lucky also to find my sweet car waiting for me at Reliable. Found the car online (online shopping, am I right! 🙏🏽). Emailed and received a reply from Bert shortly after. I had previously made attempts on 2 other cars. 3rd time was the charm. Their salesman Bert is a pleasure. He is an old school good guy who treated me well. I pre applied for credit which saved time and when I was approved Bert held the car for me since I still had to fly in from Sacramento! I read Reliable’s online reviews and was relieved and surprised by all the good things people wrote. It made my flight into Vegas that much nicer. I can say that I had a great experience there and I’m especially thankful for the good fortune to have Bert walk me through it.

Dealer response

keep checking our site for good deals in the future

1.0

I went here to buy a vehicle because I have credit issues...

I went here to buy a vehicle because I have credit issues following Cancer but for a $7,000 vehicle, I was putting $3,200 down but first I needed to sell my truck and pay it off which shows that I paid a loan and good, right? Then I needed to work and go to Los Angeles to be filmed on Judge Judy and exactly a week after first going in when I text Burt to tell him I’m on my way, I get a reply that says, “His Boss no longer wants to do business with me, sorry”. Huh?? What did I do to be told they don’t want to deal with me. Unreal, HIGHLY RECOMMEND to steer clear! I can’t even get a reply or anyone to give me anything about what exactly transpired.

4.3

Seamless car purchase

Reliable was very generous with the amount they offered on my trade-in. The whole buying process was shorter than my previous car buying experiences. I am satisfied.

Dealer response

great

1.0

Stolen money

System stole $1000.00 from my account the second I applied for a car the online system took my money then the guy hung up on me was sooo rude

Dealer response

we believe customer did this intentionally , we recommend she dispute charge with her bank, she canceled car as soon as she did the transaction, and no one puts a transaction of money when put in application only

4.5

Two car day/ awesome Mr. Reggie Rouse

Great place, great salesman. We needed a car after the one we had was totaled. The process was effortless. And we weren’t at the dealership all day. Great variety, if your looking for a certain car or suv... call Reggie. Tell em PerryG sent ya.

Dealer response

thanks for your business

1.0

False dealer response

This is a response to the dealers response to my last review. You are making a false review response as fur 1, I am not a lady, for 2 I have only had the cadillac for 8 months so when you refer to some lady who out 40k miles on a car, I think you are either making a false statement or have me confused with some other customer you obviously fooled too. Either way, it’s not a professional way of doing business. Very disappointed in the lack of responsibility on your end.

5.0

Got my new car! Thanks Reggie !!

Reggie is the best! He got me in and out of there very quickly ! I got the 2017 Jeep Patriot and it’s amazing, very spacious and the seats are comfortable!! I recommend anyone to come here looking for a used inexpensive car!

Dealer response

thanks for your business

5.0

Review

Very professional, amazing straight to the point. not here all day very fast. Customer left very satisfied with car and good service. Reggie was the one to help the customer get what they asked for and needed.

Dealer response

thanks for your business

5.0

Bought a 2014 Focus Titanium!

Bob, my salesman couldn’t have been more straightforward and honest. CarMax tried to sell me the same car with 102000 on it for $11,000 Reliable sold me the same car for $9800 with 52,000 miles on it. I have a little credit problems, so I knew I’d have some problems but CarMax offered me a loan for $749 down with a payment of over $375 a month for 66 months!!!! Reliable got me a loan for $1000 down, $350 a month and only for 53 months! Cut almost two years off the loan and dropped my payment by $25! Not to mention CarMax produced a total of 19 inquiries on my credit report, dropping my score 18 points in less than 72 hours. STAY AWAY FROM ANYWHERE ELSE. Come see Bob at reliable auto sales, he WILL get you in a vehicle! Did I mention I was in and out in 43 minutes from start to finish! Don’t miss out!

Dealer response

thanks for your business

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