Elhart GMC

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
110 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 13, 2018

    I bought a used car there and my car lasted about a month and it took out on me I had to scrap my car for 160.oo I paid them $ 1200.00 for car it had... mis match tires on the car I under I bought car as is but dam I expect it to last me at least a year but it didn't so I can say I never buy from them ever again i feel as if car was rig up to run for a short period enough just to sell I feel cheated from them but never again I will pass the word around.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 6, 2017

    Elhart was wonderful to work with for our first-time car buying experience from a dealer. After having an awful experience at another dealer prior, Elhart... redeemed everything for us. Jeff Schaap was our salesman and was fantastic. He listened to our needs, let us test drive a few vehicles, and was super friendly and informative. He wasn't pushy and let us take our time as we decided on the vehicle that was right for us. I totally recommend Elhart if you're in the market for a vehicle. Thanks, Jeff and the rest of the Elhart team!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • April 24, 2015

    Trevor did a great job making this a smooth purchase as my lease was up and he got me into an even better deal with a bigger vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Martin, thank you for taking the time to leave us a great review and 5-star rating. We are thrilled to hear that Trevor could help you and get you int...o the vehicle you wanted. Congratulations on your purchase and we look forward to seeing you around campus. If there is anything else we can help you with please let us know! Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

  • 5.0 out of 5
    September 15, 2017

    can't describe how happy we are about our purchase from Elhart. Our circumstance was unique, to say the least. Jennifer was patient, understanding and... a blessing. She truly made the entire process as easy and as stress-free as possible. Both her and Duane were able to accommodate us and allow us to be in a safe, reliable vehicle beyond what ANY other dealership would even think of doing. Life is not always fair and situations sometimes really suck. I can now rest assured that my family - no matter what happens - is safe. And that means more to me than you can imagine. Dramatic?! YES and may sound ridiculous when rating a car dealership and it's employees but as I said, our circumstance is unique. To say they just "sold us a car" devalues their role in our stressful time. But with Elhart, I promise you will NOT be disappointed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    What an amazing review! Thank you so much to you and your family for your time and business. We truly value our customers and understand that each sit...uation with our customers is unique; we are beyond thrilled to have helped in finding a safe and reliable vehicle for your family. Thanks again for sharing your experience, Jennifer is valued member of our team and will be thrilled to hear of your kinds words. We look forward to seeing you again. Regards, Kate Lidgard CEO Customer Relations katel@elhart.com

  • 5.0 out of 5
    June 29, 2016

    Buying my car with George was wonderful and very fun. He was funny and friendly and very informative . He gave customer service a new level. Thank you... George

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for visiting our Elhart used car department and for taking the time to complete this review. It's wonderful to know your recent experience a...lso reflected this. Thank you so much for recognizing George; he is a wonderful member of the team. Once again, thank you Ola. We look forward to helping you whenever you need us! Regards, Jan Houting, CEO Customer Relations, jan@elhart.com

  • 5.0 out of 5
    January 2, 2016

    You identified our need for tires at the proper time, gave us two good alternatives. We compared prices at other locations and found Elhart GMC to be... the best value. The job was completed quickly and we were well pleased.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 10, 2015

    Jim knew what we were looking for and made the transaction easy. He had all the necessary paper work ready to go and all we had to do was drive and sign.... Loved it!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 26, 2015

    I was in need of new tires for my vehicle and was recommended a few that would fit my needs. In doing my own research, I found a different brand tire that... I wanted to try. I found it a bit cheaper at another place. They price matched that cost without issue, ordered, and installed my new tires within a couple of days. The sales staff was friendly and I love my new tires!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 12, 2015

    I just picked up my fifth Hyundai from Elhart Automotive which makes FIVE STRAIGHT "outstanding performances" by Jeff Elhart and Sky Musk , and their Sales... & Finance teams. My wife and I have leased Hyundais in the past from Elhart, including Tuscons, Sonantas, and an Elantra. Most recently, I wanted to try the Elantra GT Hatchback with the panoramic sunroof. Unfortunately, I did not count on the WORST Michigan winters here in Holland in the past 25 years! Not a great winter car - too light for me. Resolved that I could not go through another winter in my 2013 Elantra, I went back to my guy, Sky Musk at the Elhart Hyundai dealership to see what he could do. Well - he did it again... "EXCEEDED MY EXPECTATIONS!" He didn't just put me back into a Sonata 2.0T (which I had prior to the Elantra and LOVED) - but set me up with an OUTSTANDING DEAL with great savings!!!! How great was that!! That's how you earn trust and loyalty. Since my wife and I have been leasing and now, buying cars from Elhart, we have only dealt with Sky Musk. And I want to thank him for his "no pressure" sales approach. He listens to us and simply presents us with options based on what he hears that we are looking for and what we can afford. But that's NOT the only reason we are sold on Elhart Motors. Once you buy or lease a car... what about taking care of it? Service right? It is great to receive a great deal on a lease or purchase, but what happens if something goes wrong. And what about a place to get your regular service done that is: 1) reasonably priced; and 2) reminds you while you are there that they care about you as a customer after the sale? Elhart..? A+ again! A service team that is fair, truly takes care of your vehicle, answers your questions, and doesn't sell you what you DON'T need. Clearly, Jeff Elhart and his team understand the value of building customer loyalty for long term sustainability. I believe that is makes them a GREAT lease or purchase dealership that has the best Service Team in West Michigan. Of course, we can only speak for Leasing and Purchasing Hyundai's - but there are other brands available at Elhart. What first brought us to Elhart - was the closing of the Saturn dealership with Elhart assumed. I would say, that finding an honest, fair, and long term Automobile Dealership that you can depend on is like finding a good Day Care provider or honest Plumber. or HVAC company Congrats to Jeff Elhart and his team and "THANK!" for your loyalty to Holland and West Michigan! And I would recommend Elhart Automotive as your first stop for buying a new or used vehicle - or LEASING! Sincerely; Russell & Cheryl Gallas Holland, MI

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 30, 2015

    Exceptional service & care. I was in & out on time & enjoyed chatting with my salesman and other customers. The receptionist even came over to me & offered... me a treat from a basket of water & refreshments.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Cheryl, your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff has continuously provided you with the p...ressure-free and knowledgeable service we strive to deliver to each of our guests. We look forward to working with you in the future. Happy Driving! Regards, Kate Lidgard, CEO Customer Relations, katel@elhart.com

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