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Reviews

Average Ratings

4.7
251 lifetime reviews.
  • My experience at Crown Motors Holland Mi.

    I recomend this dealer for theirs people,service,and super frienly dealings with customers.They always look forward to please the customers.


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    I recomend this dealer for theirs people,service,and super frienly dealings with customers.They always look forward to please the customers.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Incredible professionalism,an excellent experience

    Mitch provided us with gracious customer service. We had a fixed budget, a short amount of time, and a definite need for a reliable vehicle. He st...


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    Mitch provided us with gracious customer service. We had a fixed budget, a short amount of time, and a definite need for a reliable vehicle. He stayed after hours to accommodate us, worked with Phil to advocate an incredible price that we could afford; and they even blessed us with some incidentals that we wished for, but were content to not have at that moment. Mitch allowed us to contact him via our preferred method, whether by text, email, or phone. Our service was exemplary and personalized without ever feeling stifling or pushy. We were treated like royalty as soon as we stepped onto the lot, and treated like family as soon as we entered the office. Personally, I highly recommend Crown Toyota-VW of Holland! Their service and kindness are bar-none!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience!

    We were searching for a used minivan, and ended up at Crown because that have a great selection. We were helped by Brad Shook, who was fantastic ...

    Dealer Response

    Thank you Dan! Brad enjoyed working with you, and really appreciated hearing about your review. We are proud that you chose to do business with us!


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    We were searching for a used minivan, and ended up at Crown because that have a great selection. We were helped by Brad Shook, who was fantastic to work with. He was honest, knowledgable, helpful, kind, and genuine. I would highly recommend Crown Motors in general, and Brad in particular. Anyone looking for a quality used vehicle, head this way.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Dan! Brad enjoyed working with you, and really appreciated hearing about your review. We are proud that you chose to do business with us!


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  • Very satisfied!!

    I would highly recommend this dealership,I walked in thinking I wasn't gonna be able to get a car because my credit is not the best but I was wron...

    Dealer Response

    We really enjoyed working with you, Jessica! It took time to get you set up with the terms you deserve, and we're glad you were kind and patient ...


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    I would highly recommend this dealership,I walked in thinking I wasn't gonna be able to get a car because my credit is not the best but I was wrong ,the guys at the dealership went through extreme measures to get me in a car. I can say these guys were very friendly people and went beyond just to meet my needs. The financial guy didn't just get me in a car he also helped with advice on how to better my credit and the best ways to do so. I was recommended by family and I definitely see why.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really enjoyed working with you, Jessica! It took time to get you set up with the terms you deserve, and we're glad you were kind and patient with us through that process. A sincere THANK YOU from Mike, Mike, and Phil!


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  • Continued 5 Star Commitment

    We just completed purchasing our 3rd vehicle with Crown Toyota and have never been so pleased. The sales and financing reps were courteous and f...

    Dealer Response

    Thank you so much for taking the time to give us a rating and review! We'll always be happy to help you and your family. Phil Ophoff Sales Manager


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    We just completed purchasing our 3rd vehicle with Crown Toyota and have never been so pleased. The sales and financing reps were courteous and forthright. They helped walk us through the various purchase options and answered all our questions. Car buying can always be a bit intimidating, yet their friendly, caring attention to our needs kept stress and pressures away. Love the cars, the service, and this dealership. We are buying mom's car here next.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to give us a rating and review! We'll always be happy to help you and your family. Phil Ophoff Sales Manager


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  • avoid their used car lot!!

    I have bought 2 used cars from this dealership - both were "Certified Used Toyota". The first was a Certified Toyota Solara. A month after purc...

    Dealer Response

    I'm very sorry about the experience you've had with your vehicle, and would love a chance to help improve things! I share your sentiment concerni...


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    I have bought 2 used cars from this dealership - both were "Certified Used Toyota". The first was a Certified Toyota Solara. A month after purchasing this car, I decided I may have made a mistake by purchasing a 2-door vehicle. I stopped into a different Toyota dealership in Grand Rapids just to see what I could get on trade-in towards different (4-door) car. This is when I learned that this vehicle had had some body work done. Apparently this vehicle had been in an accident, but the sales person had assured me it had a 'clean CarFax". A couple years later we needed to replace a vehicle on short notice and searched all the local Toyota dealerships. Crown was the only dealership that had what we were looking for... another Certified Used Toyota Camry. This time I made sure to examine the CarFax closely and it had no reported damage. This past week I had this car in to an independant body shop for some minor repairs (door dings) and learned that there is a spot on the rear quarter panel that has previous body work that is now beginning to deteriorate. Apparently a dealership doesn't need to report any damage repairs that do NOT go through an insurance company - especially if they are repairing a car in preparation for sale...

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm very sorry about the experience you've had with your vehicle, and would love a chance to help improve things! I share your sentiment concerning Carfax reporting, and have looked into how that works. Dealerships do not participate in reporting prior damage. Carfax has access to pull information on damage incidents that have an insurance claim and/or police report attached to them, but if there is no police report or insurance claim to "announce" the incident, it is likely to be missed by Carfax. As a result, a dealership reporting that a vehicle has a clean Carfax cannot guarantee that the vehicle has never been damage. I feel that Toyota's Certified reconditioning process is fair to both the customer and the dealership: A vehicle can have prior repair or replacement to a small number of panels, but it must meet many mechanical standards beyond that. However, if we sold you with prior body work that was deteriorating, it would not have been to our knowledge, and I would love the opportunity to not only help improve the condition of your vehicle, but also your impression of us. We want the best for our customers, and we never intend to let them down! Please call me at your convenience: Phil Ophoff Sales Manager 616.494.0640


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  • 4Runner

    We have bought 3 Toyota vehicles from this dealership and have been pleased every time!

    Dealer Response

    Thank you so much for taking the time to rate us, Carie! We appreciate your business. Phil Ophoff Sales Manager Crown Toyota VW


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    We have bought 3 Toyota vehicles from this dealership and have been pleased every time!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to rate us, Carie! We appreciate your business. Phil Ophoff Sales Manager Crown Toyota VW


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  • My experience with Crown Motors of Holland, MI

    Let me start by saying I have not ever purchased a car on-line. I have nothing but praise for the entire experience at Crown and for the excellen...

    Dealer Response

    Thank you John, for taking the time to rate and review us! Having you at the store to make your purchase was a memorable visit for my staff. We'...


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    Let me start by saying I have not ever purchased a car on-line. I have nothing but praise for the entire experience at Crown and for the excellent staff! The vehicle was just as described by the written description and through the many emails and conversations with the staff during the process. The staff was very accommodating and helpful during the whole process. I would highly recommend Crown Motors and the excellent staff. I worked closely with Eric, Lupe and Mike during this process and would not hesitate to purchase my next car from this great group!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you John, for taking the time to rate and review us! Having you at the store to make your purchase was a memorable visit for my staff. We're proud you chose us! Phil Ophoff Sales Manager


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  • Erma S. From Zeeland, Mi

    I have brought a few cars in the past, but I had the best sales person and service at Crown Motors Toyota. I received good service on my last Toy...

    Dealer Response

    Thank you so much for your feedback Erma! We are proud to have earned your business. -Phil Ophoff, Sales Manager


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    I have brought a few cars in the past, but I had the best sales person and service at Crown Motors Toyota. I received good service on my last Toyota. The people here are very friendly and don't make me feel stupid whenI ask question because I'm a women. Good going TOYOTA?

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback Erma! We are proud to have earned your business. -Phil Ophoff, Sales Manager


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  • Great Job Crown Toyota

    Purchased a new 2016 4Runner Limited from Mike McLaughlin at Crown Toyota. The buying experience was excellent...highly recommended Toyota deale...


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    Purchased a new 2016 4Runner Limited from Mike McLaughlin at Crown Toyota. The buying experience was excellent...highly recommended Toyota dealer in the Grand Rapids/Holland area.. From the time of arrival, through vehicle selection, price/trade-in negotiations and completing the sale, Crown Toyota was helpful, fast, fair and very knowledgeable. No pressure ever, detailed technical knowledge, really helped us compare possible vehicles, and treated us honestly during the negotiations and closing the deal. This is the 5th new Toyota we have purchased, the other 4 from Grand Rapids Toyota. Crown Toyota is much better, offering lower pressure, more knowledgeable staff and upfront fair pricing with no games. Very much worth with the drive to Holland.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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