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Reviews

Average Ratings

4.7
33 lifetime reviews.
  • A truly great no pressure experience

    When researching an SUV to buy, we ended up at Tummina Mazda looking at a CX-5. Not knowing much about it at the time, we were met by Fritz who wa...


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    When researching an SUV to buy, we ended up at Tummina Mazda looking at a CX-5. Not knowing much about it at the time, we were met by Fritz who was able to answer any and all questions we had. Zero pressure, just "I'd love to answer any questions you have." They even offered up to let us take a CX-5 home for the night and return it the next day. "If you don't like it, just drop it off out front and leave the keys in the door. No pressure." Wow! We decided to buy the CX-5 so we started trying to work a deal at basically every dealership around the KC Metro. Everyone came back with similar trade in numbers for our car and with similar numbers for their CX-5. Some dealerships tried playing games over the phone, but Justin (the sales manager) at Tumminia stayed cool and provided numbers, explained what they all meant, and offered help with anything we needed. No pressure, no "What can I do to get this done today?" or anything of the sort that I was getting from other dealerships. By that point we were sold on Tumminia. We set up an appointment to get everything done, filled out an application online, and met with them that evening. Not only were they already preparing paperwork for us when we arrived, but they knew it would take a little while to get everything finalized so they gave us a loaner CX-5 to take out to dinner while they got everything ready! Mr. Tumminia was also there so he introduced himself to us and talked about how they are very much a family operation. That they may not have the power of the bigger chains but that they viewed the customer experience as #1 and that loyalty keeps them going. He provided snacks and treats for our toddler while they went over information with us to make sure we were okay with the deal. The preparation they put into each sale was very obvious when we went in to sign the papers and make it a done deal. Everything was already printed and ready for us to sign. We spent more time talking with the finanace manager about his grandchildren than we did signing papers. Once everything was done, they could have sent us out the door and on our way without a concern. Instead they gave us a personal tour of the CX-5 we bought, and our salesman Fritz sat down in the car with us and went over every feature the car had. He went over the owners manual as well. He then called the next day to make sure I didn't have any questions he could answer. I dread going to dealerships, but my experience with Tumminia Mazda was truly something else. They welcomed us in, didn't pressure us to make any decisions, and only wanted to help as much as they could whether we bought a car from them or not. It's an experience I've never had with a dealership before. I can truly say that I've never had a better buying experience with a dealership than I had with Tumminia and, when it comes time to buy a car in the future, I won't forget that. They are as good as it gets.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Top notch dealership that treats you right.

    Just purchased a new vehicle at this dealership. Everyone was so nice, treated us fairly and gave us the best deal possible. Highly recommend t...


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    Just purchased a new vehicle at this dealership. Everyone was so nice, treated us fairly and gave us the best deal possible. Highly recommend them!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car at the lake

    Tried to go look at this truck but the owner drove it to the lake for the weekend, surprisingly they must not want to sell the truck as much as th...


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    Tried to go look at this truck but the owner drove it to the lake for the weekend, surprisingly they must not want to sell the truck as much as they would have liked. If the truck is not available I would remove it from the search until it gets back from the lake and update the mileage on it.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • I bought a Dodge truck from them

    It's a good truck. I got it at a good price. Mark, the finance manager said it was his son's truck, so it wasn't driven rough. Todd helped me fix ...


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    It's a good truck. I got it at a good price. Mark, the finance manager said it was his son's truck, so it wasn't driven rough. Todd helped me fix my problems. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I bought my truck from them

    It's a good truck. I got it at a good price. Mark, the finance manager said it was his son's truck, so it wasn't driven rough. Todd helped me fix ...


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    It's a good truck. I got it at a good price. Mark, the finance manager said it was his son's truck, so it wasn't driven rough. Todd helped me fix my problems. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • bought a dodge truck from them

    It's a good truck. I got it at a good price. Mark, the finance manager said it was his son's truck, so it wasn't driven rough. Todd helped me fix ...


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    It's a good truck. I got it at a good price. Mark, the finance manager said it was his son's truck, so it wasn't driven rough. Todd helped me fix my problems. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I bought my Dodge truck from here

    It's a good truck. I got it at a good price. Mark, the finance manager said it was his son's truck, so it wasn't driven rough. Todd helped me fix ...


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    It's a good truck. I got it at a good price. Mark, the finance manager said it was his son's truck, so it wasn't driven rough. Todd helped me fix my problems. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Ms. Liz Bono

    This is the third car that I have bought from Tummina Mazda. They are so easy to work with and make it so easy for me as a single lady to take car...

    Dealer Response

    Liz, thank you so much for sharing about your experiences at our dealership. At Tumminia Mazda our customers are our number one priority and we ar...


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    This is the third car that I have bought from Tummina Mazda. They are so easy to work with and make it so easy for me as a single lady to take care of my cars! I bought Mazda 3s for both of my daughters after loving my CX9. Every time I need anything I have been able to call Todd and he has taken such good care of us. For example my youngest ran over a curb, gnashing her tire. We were able to barely roll into a close-by Goodyear who told us I would have to replace all 4 tires!!! I called Todd and he said he had an extra tire in the Tumminia Service department. He replaced it for free for us! I actually cried when I realized he wasn't going to charge me! I just love Tummina Mazda :) Liz Bono

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Liz, thank you so much for sharing about your experiences at our dealership. At Tumminia Mazda our customers are our number one priority and we are always happy to help with any and all of your vehicle needs. We greatly appreciate your continued business and we look forward to working with you more in the future. Thanks for being part of our Tumminia Mazda Family!


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  • Great dealership - easy to negotiate with!

    We drove all the way from St. Louis to purchase a new Mazda6 at Tumminia. That was because Tumminia was able to beat all the St Louis dealerships ...

    Dealer Response

    Thanks for coming from such a long way and hope you love your new car!! And hope to see you in the World Series!! Todd T


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    We drove all the way from St. Louis to purchase a new Mazda6 at Tumminia. That was because Tumminia was able to beat all the St Louis dealerships on sales price and they had the exact vehicle we were looking for. Patrick Emmett was our sales guy; he is very easy to speak with, low pressure and always gave us accurate information. A pleasure to purchase from him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for coming from such a long way and hope you love your new car!! And hope to see you in the World Series!! Todd T


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  • Service- 10+ on a 10 scale.

    I can count on honesty and integrity when my Mazda is serviced at Tumminia. I thought my brake pads were going out, turns out Tumminia service spe...

    Dealer Response

    Thank you for sharing about your experience with us, Michelle! Our team is always thorough and honest when servicing your vehicle. We greatly appr...


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    I can count on honesty and integrity when my Mazda is serviced at Tumminia. I thought my brake pads were going out, turns out Tumminia service spent a great deal of time investigating the problem. Turns out it was a faulty issue and covered it under a recall from Mazda. They could have easily replaced my brakes and I would never have known. Cost to me- $0! And the service department spent a great deal of time working on my car. Similar experience when I thought I needed new tires, Todd Tumminia said I had another 6 months before replacing. Can't beat their service!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing about your experience with us, Michelle! Our team is always thorough and honest when servicing your vehicle. We greatly appreciate your business and we look forward to your next visit!


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